Provide service agents instant access to customer information.
Joule in SAP Service Cloud Version 2 enables service agents to have customer information at their fingertips. Leveraging its generative AI capabilities, Joule in SAP Service Cloud Version 2 aims to understand your requests, retrieve information and complete your tasks in a conversational way, thus service representatives can easily interact with the system and improve productivity.
Overview
Direct Information Access
Increase productivity by accessing and navigating directly to needed information
Faster Query Response
Improve the overall customer experience by responding faster to queries
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, Joule
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Resources
Product - SAP Help Portal
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SAP Service Cloud Version 2, Joule with SAP Service Cloud Version 2