SAP Enterprise Service Management, case topic analyzer

Name: SAP Enterprise Service Management, case topic analyzer
Brand: SAP SE

View trending topics from cases.

Accelerate Service Delivery with SAP Enterprise Service Management

Overview

Analyze keywords from case descriptions and group cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Benefits

Improve agent productivity
Empower agents to solve cases faster
Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

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