Joule Agents
What are Joule Agents?
Joule Agents are AI agents embedded into every business function and accessed with role-based assistants. They use SAP’s process expertise to automate complex workflows and deliver AI value at scale.
Joule Agents reach further across your business to help you solve bigger problems through:
• SAP’s 50 years of business process expertise, built in.
• SAP Knowledge Graph, which encodes SAP’s expertise and enables Joule Agents to reason and act reliably across end-to-end processes.
Joule Agents access the most relevant data in your business to see the big picture, draw more accurate conclusions, and act with insight using:
• A single trusted data layer in SAP Business Data Cloud.
• SAP Knowledge Graph, which reveals the connections between data and processes.
• Grounded understanding of the full context of problems to make more precise judgments and take on bigger challenges.
Joule Agents decide which actions to take, and in which order, to complete higher-impact business goals by drawing from:
• Reasoning grounded with the context of your end-to-end processes and business data.
• Prebuilt skills to automate tasks and perform multistep workflows across your SAP and third-party applications.
Joule Agents think and act big by working together rather than in silos. Collaboration features include:
• A library of ready-to-use agents that act as highly skilled, self-organising virtual workers ready to solve your toughest challenges.
• The ability to blend agents’ expertise across multiple functions to solve bigger problems and get more done.
Joule Agents are managed through a central dashboard that helps you discover, deploy, and govern AI agents effectively through:
• An SAP LeanIX AI Agent Hub that provides a clear, centralised view of all AI agents in use—including custom and third-party agents.
• Resources that help IT managers discover agents for more use cases and explore their value.
• A KPI dashboard that provides insights into governance, adoption, and return on investment.
Adapt sourcing at the speed of business with Joule and SAP Ariba
Explore how Joule’s Sourcing Agent helps managers quickly refine sourcing events, navigate geopolitical risks, and stay ahead in dynamic supply chains.
What makes Joule Agents unique?
Accelerate complex workflows
Reduce time spent on complex workflows by up to 75% to accelerate business execution, increase productivity, and free employees to focus on high-value work.*
Save costs in every function
Achieve cost savings with agents that streamline operations, reduce bad debt write-offs, enable better spend decisions, increase employee retention, and more.
Realise AI value at scale
Deliver enterprise-wide results with a system of agents that reliably connect and optimise business-critical processes across functions.
How Joule Agents work
Role-based AI that works like a teammate
Joule Agents use built-in business process context and integration with your data and applications to automate complex workflows. Your employees access agents through role-based AI assistants in Joule that act as teammates, orchestrating multiple agents to deliver connected business outcomes.
Meet Joule Studio: Drive innovation with custom AI agents and skills
Join the webcast to see how Joule Studio allows you to create and tailor AI agents and Joule skills to your business needs.
Discover ready-to-use Joule Agents
Finance
Transform finance with Joule Agents that reduce time spent on disputes, lower days sales outstanding, reduce bad-debt write-offs, promote compliant travel and expenses, and simplify period-end reporting.
Procurement
Shift procurement from a transactional function to a strategic engine of business value with Joule Agents that enable fast and agile sourcing events, automate bid analysis, enable faster, and data-driven purchasing decisions.
Supply chain management
Increase operational performance and strategic advantage with Joule Agents that help mitigate production disruptions, keep critical assets running, streamline production planning, and accelerate supplier onboarding.
Customer experience
Unlock revenue growth and elevate customer service with Joule Agents that increase online conversion rates, streamline responses to customer inquiries, and focus sales teams on customer engagement.
Human resources
Make HR a multiplier for growth, productivity, and resilience with Joule Agents that elevate people management, automate succession planning, improve employee experience, and deliver strategic workforce recommendations.
Business transformation management
Accelerate process optimisation and transformation planning with Joule Agents that deliver process summaries, consolidate insights, recommend action, and speed insight-to-initiative workflows.
Industries
Transform industry operations to improve win rates and increase efficiencies with Joule Agents that craft accurate proposals, process spare parts requests faster, and deliver high-quality customer support.
Build AI agents tailored to your business
With agent builder in Joule Studio, your teams can create and deploy custom agents that are more powerful and impactful because they’re uniquely grounded in your business processes.
Define your agent’s role
Defining your agent’s purpose is as easy as describing it in a few sentences. Joule’s agent builder then walks you through the rest of the process.
Assign a business process
SAP Knowledge Graph, which is informed by SAP’s 50 years of business expertise, grounds your custom agents in the most relevant business process for their purpose.
Connect to relevant data
SAP Business Data Cloud provides a trusted data layer, ensuring your custom agents can access all your business’s data.
Equip with the right skills
Recommendations make it easy to empower your agents with pre-built Joule skills they need to perform work across SAP Business Suite and third-party applications.
Connect with other agents
Joule’s agent builder lets you connect your agents with other agents so they can collaborate together to get more done.
Test and deploy
Build your agents with governance in mind, ensuring secure deployment, auditable decisions, and compliance with business policies across SAP and third-party systems.
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Resources
AI Assistants in Joule: Empowering every role to work smarter
Discover how SAP is redefining productivity with AI assistants in Joule built with role, data, and application context to automate workflows, boost efficiency, and elevate every function across the enterprise.
Joule and agents: Unlock the future of AI-enabled productivity
View Joule’s latest and upcoming capabilities and learn how AI-driven insights, automation, and Joule Agents boost productivity across roles.
Boosting AI-driven Business Transformation with Joule Agents
This self-paced course explores how SAP’s Joule AI copilot and intelligent agents enable business transformation through task automation, smart recommendations, and contextual assistance.