Regional, State, and Local Government

You can help maintain and improve quality of life for the citizens you serve by digitalising your state or local government organisation.

Digital technologies are bringing transformative change to society

Using digital technologies, you can drive the digital and cultural change needed to steer your organisation through disruption and achieve the best outcomes for your citizens.

Digital technologies for regional, state and local governments

Enhancing operational excellence and resiliency

Extreme challenges created by the pandemic, as well as supply chain issues, inflation, and sustainability requirements, are forcing governments to operate differently. Pressure to perform means that you must improve effectiveness and resiliency through optimised business processes and new service delivery models at the speed of change.

Improving the use of data as an asset

State and local governments must create a data-driven culture that values evidence over intuition while prioritizing protection of data and privacy. You need real-time insights from data to analyse past and present situations while simulating future scenarios.

Enabling the workforce of the future

Many government organisations lack the right talent to address urgent challenges and meet their mission, which is exacerbated by a talent war with commercial companies. To hire and keep the best candidates, you must upgrade your employee experience and offer learning and development programmes to close skills gaps and become future ready.

Putting citizens at the centre of everything you do

Citizens expect more and trust less – they experience personalised, swift digital interactions with commercial companies and expect the same with their state and local government. By digitalising processes across your state or local organisation, you can meet citizens’ needs today and anticipate and support their needs in the future.

Featured public sector solutions

SAP Analytics Cloud

Real-time data insights can help you analyse past and present situations while simulating future scenarios with business intelligence, augmented analytics, predictive analytics, and enterprise planning in a single solution.

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SAP Commerce Cloud

By moving to a proven and innovative commerce platform, you can unlock agility and future-proof your citizen experience strategy.

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SAP S/4HANA Cloud

Our government ERP can help you deliver better public value at a lower cost while staying agile. Through tight, native integration between processes, our software enables includes public sector budgeting and grant and fund management.

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See how customers are succeeding with SAP

5% reduction in manual HR effort

Learn how the administration in Sedgwick County, Kansas streamlined processes to attract, onboard, manage, and compensate employees.

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40% faster availability of information

Discover how the regional government of the Province of Noord-Brabant improved transparency, flexibility, and business control.

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Seven departments using one digital core

Find out how the City of Copenhagen realised an expansive digital transformation to unify, centralise, and standardise processes.

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4–5 hours saved generating reports each month

See how Taronga Conservation Society digitalised core processes to reduce the time spent by employees on administration.

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Explore our regional, state, and local government solutions

State, local, and regional governments need to make evidence-based policy decisions to drive positive outcomes for citizens. Our solutions can help you understand mission-critical data in response to trends, events, outcomes, and experiences.

Analytics and digital cabinet room
Public sector budget planning
Data-driven policy design

56% higher percentage of business processes using embedded analytics for organisations that leverage an integrated best-in-class analytics platform built on the latest technologies.

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SAP Analytics Cloud enables us to unify planning and analysis processes with ease and empower our users to accelerate decision-making through better insights and more flexible planning.

Sophie Stefano, Financial Analyst and Project Manager, Brussels Business Support Agency

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With public sector software from SAP, you can achieve more-resilient government operations to improve stewardship of public funds and develop forward-thinking, citizen-centric policies.

Portfolio and project management
Public sector budget operations
Grant budget operations for grantee
Record to report

6% lower finance cost for organisations which use a unified framework and taxonomy and standardised workflows to enable one view of risk.

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We achieved go-live with minimal disruption to our business. SAP S/4HANA now contributes to more-efficient finance processes, helping us do more with less and cope with the growing demand for insightful data and more-complex reporting without adding to our staff resources.

Kristjana Hreiðarsdóttir, Chief Accountant, Municipality of Akureyri

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Government ERP from SAP helps you create dynamic social protection programmes based on integrated and proactive policy responses. You can also increase collections and maximise taxpayer compliance with unified contribution, revenue, and tax management while gaining the constituent insight needed to improve and personalise no-touch services.

Digital experience
Tax and revenue management
Social services management
Grantor management
Volunteer workforce management
Mobility as a service

58% lower audit cost for organisations where risk information is refreshed frequently with up-to-date assessments, key risk indicators, and controls.

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Had we tried to digitally transform existing processes one by one, a meaningful, digital outcomewould not necessarily have emerged. That's why it was imperative to comprehensively rethink our processes.

Peter Wanschou, Engineer Provincial Office Directorate for Information Technology, Office of the Carinthian Provincial Government

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Our low-code development experience, as part of SAP Business Technology Platform (SAP BTP), can help you accelerate and scale development with confidence. It can also help you integrate and automate processes across your business with greater ease.

Extension suite
Digital process automation
Platform foundation
Integration suite
Digital experience

17% lower unplanned downtime (in hours) for organisations that enable integration and interoperability across systems and platforms through a modular architecture.

_{Source: SAP Performance Benchmarking}

This was a time of high stress for business owners and landlords throughout the canton. Our responsibility was to support them as quickly and efficiently as possible. The tool we developed on SAP BTP – with help from SAP Services and Support – enabled us to more than exceed expectations.

Dominik Schoen, Head of Staff of Financial Management, Canton of Basel

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By deploying public sector software from SAP, you can build a skilled and engaged government workforce and deliver exceptional employee experiences.

Human resources and service delivery
Talent acquisition
Employee experience management
Payroll and time and attendance management
Talent management and learning
People analytics

17% lower time to hire for organisations that have tightly integrated (in terms of leadership, strategy, and data) HR and finance that work together to help ensure efficient and effective business execution.

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We came to realise that maximising the technology depended on evolving employee behaviour andengagement with the system and onboarding a governance mindset of continued improvement whereby the technology - enterprise-wide - is nurtured and matures with our business needs/processes.

Ronnie Wade, Chief HR, Fulton County Schools

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Get started with SAP’s cloud solutions for regional, state, and local government

SAP can help you start or enhance your digital transformation, no matter where you are in your journey. If you have yet to move to government cloud ERP, you can get started with the RISE with SAP package for Public Sector. If you already have cloud ERP – from SAP or any other vendor – you can enhance your state, local, and regional capabilities with our industry cloud solutions.

RISE with SAP for Public Sector

RISE with SAP provides customers with comprehensive business transformation as a service (BTaaS) in a single package. At its core, is intelligent cloud ERP, business process intelligence, technology credits, and more. RISE with SAP for Public Sector also includes solutions for:

Enterprise planning
Cloud human capital management
Intelligent spend management
Treasury management
Real estate management

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Industry cloud solutions

Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific industry needs for the public sector. Designed to work with your existing SAP and third-party systems, these specialised cloud applications can help you drive cost-effective transformation and sustainable growth.

Cloud-based public sector solutions
Innovative technology from SAP and our partners
Straightforward integration with existing systems
Extension of your current investments

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Featured cloud solutions for regional, state, and local government

Sustainability and ESG reporting solutions

Move beyond financial measures to have full visibility into the consequences of your actions – adding an environmental, social, and governance (ESG) dimension to finance reporting through embedded and validated real-time data.

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SAP Time and Attendance Management by Workforce Software

Combine powerful tools for time and attendance management, absence and leave compliance tracking, and advanced scheduling. You can lower labour costs, make more strategic workforce decisions, and improve execution.