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Omnichannel Customer Experience

Deliver a unified customer experience with omnichannel engagement

Create personalised, in-context offers at the moment of decision, and provide exceptional service in store, online, and on mobile devices.

Customer Insights and Personalisation

Enhance the e-commerce and in-store experiences of your retail brand by understanding customers’ needs and desires before they do. By running our customer data and insights solutions, you can evaluate many facets of historical data to predict what customers demand today – and anticipate their requirements for tomorrow.
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SAP Customer Activity Repository

Gain a 360-degree customer view across all sales channels, improve demand forecasting, and maximise promotion and assortment effectiveness by capturing customer purchase transactions and loyalty program data in a unified data repository.

SAP Marketing Cloud

Build complete, 360-degree customer profiles with transactional and behavioural data from multiple channels, and tap into trends in customer behaviour with propensity models and advanced analytics that predict what they’re going to do next.

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Customer Master Data Governance

Drive profitability with a single source that delivers a unified view of customer master data.

Customer Profile

Gain unprecedented insight with a centralised, real-time, and contextual profile.

Insights and Performance Management

Optimise marketing with real-time customer insights and performance measurement and management.

Real-Time Predictions and Scoring

Improve customer experiences by creating target audiences and personalised offers across channels.

Audience Targeting and Segmentation

Find the best audience for your marketing message with advanced targeting and segmentation.

Social Listening and Sentiment Analysis

Get insights into customer sentiment and interests to deliver personalised in-moment experiences.

Omnichannel Order Management

Help ensure the right price goes to the right place across multiple channels by gaining visibility into your current inventory before capturing orders. Our end-to-end software allows you to manage and process customer orders from any channel, intelligently source orders and promise inventory from anywhere in the supply chain, and quickly process payments and returns.
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SAP Customer Activity Repository

Identify the right fulfilment locations based on predefined sourcing rules and strategies with a unified data repository that provides insights into current stock for stores, distribution centres, and third-party drop-ship vendors.

SAP Commerce Cloud

Reduce overhead stock levels, improve delivery efficiencies, and cut shipping costs by gaining total visibility into the order process; providing omnichannel fulfilment options; and enabling customers to buy, pick up, and deliver anywhere.

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Omnichannel Inventory Visibility

Achieve a near real-time view on inventory across all sales and communication channels.

Order Sourcing and Product Availability

Create flexible assignments of demand to supply, supporting order management from anywhere.

Advanced Order Promising (ATP)

Focus on fulfilling customer needs instead of order-fulfilment tasks with automated order promising.

Omnichannel Price and Promotional Offer Execution

Calculate sales prices and promotional offers for shopping carts in respective sales channels.

Sales Order Management and Processing

Simplify order processing – from quote to cash – with integrated order management and processing.

Billing and Invoicing

Streamline the complete sales order lifecycle for faster billing with less administration.

Store Commerce

Blend together brick-and-mortar and digital store commerce.

SAP Omnichannel Point-of-Sale by GK

Connect with your customers where they shop – whether it’s in the store, on the go, or through your Web store – with a single, common view of your customer that allows you to deliver personalised and consistent promotions.

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Store Connectivity

Help your stores run better by connecting with real-time data using SAP S/4HANA.

Store Merchandise and Inventory

Build customer loyalty and boost sales using real-time inventory data to fulfill their merchandise needs.

Omnichannel Touch Points

Create exceptional experiences across channels and touch points.

Omnichannel POS

Maximise your revenue potential by delivering an outstanding omnichannel shopping experience.

Mobile POS

Improve interactions with your customers and turn the point of decision into the point of sale.

Open Scale Management

Boost your weighted product sales with scale management that delivers true pricing and weighing.

Label and Poster Printing

Market your store products and services through stunning label and poster printing capabilities.

Returns Validation

Validate your returns processes to improve margins and customer service and reduce fraudulent returns.

Stored Value Program

Maximise your revenue potential by running your own branded stored value gift card program.

POS Data Transfer and Audit

Transfer and audit point-of-sale data for more efficient decision-making.

Digital Commerce

Engage customers and drive revenue with omnichannel commerce.

SAP Marketing Cloud

Deliver personalised experiences in real time, increase conversion rates, and build loyalty by using the SAP Marketing Cloud solution to create dynamic customer profiles and gain full transparency into the performance of marketing plans.

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Product Content and Catalogue Management

Empower business users to manage product content across channels and geographies.

Digital Asset Management

Enhance productivity, compliance, and revenues using digital asset management processes.

Omnichannel Experience

Strengthen customer loyalty through behaviour-based, real-time personalisation.

Omnichannel Touch Points

Create exceptional experiences across channels and touch points.

Marketing Recommendations

Increase profits with real-time personalisation of marketing recommendations across channels.

Digital Merchandising

Turn visitors into buyers through real-time, metrics-driven digital merchandising.

Remarketing

Analyse browsing behaviour and improve customer experiences with advanced remarketing capabilities.

Mobile Commerce

Drive revenue, build loyalty, and empower customers with real-time, personalised mobile shopping.

SAP Commerce Cloud

Market to an audience of one by creating targeted and highly personalised omnichannel customer experiences in real time. Improve the relevance of experiences by leveraging a 360-degree view of customers and analysing customer data.

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Omnichannel Experience

Strengthen customer loyalty through behaviour-based, real-time personalisation.

Mobile Self-Scanning and Checkout

Improve customer service through shoppers' personal devices with mobile self-scanning and checkout.

Mobile Payment

Improve the shopping experience by enabling customers to make payments through their mobile devices.

Mobile Offers and Coupons

Get closer to your customers by providing them with personalised mobile coupons and offers.

Mobile Receipts

Provide customers with digital support after the sale by offering mobile receipts.

Mobile Shopping List

Simplify the customer's shopping experience with mobile shopping lists.

Omnichannel Customer Service

Buy anywhere and fulfill anywhere using optimised omnichannel order management.

SAP Service Cloud

Personalise omnichannel service by empowering agents with a complete customer view. Improve your first-time fix rates in field service by giving technicians the data and tools they need to help each customer. 

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Order Sourcing and Product Availability

Create flexible assignments of demand to supply, supporting order management from anywhere.

Omnichannel Inventory Visibility

Achieve a near real-time view on inventory with omnichannel inventory visibility. 

Advanced Available to Promise

Commit to orders accurately to meet business rules in real time and enhance customer satisfaction.

Omnichannel Price and Promotional Offer Execution

Calculate sales prices and promotional offers for shopping carts in respective sales channels.

Sales Billing

Manage the complete sales order lifecycle for faster billing with less administrative effort.

Claims, Returns, and Refund Management

Accelerate complaint and returns processing with optimised claims and refund management.

Receivables Management and Payment Handling

Manage receivables, payments, and reporting of high volumes of financial transactions.

Credit and Collection Management

Tailor credit decisions and collection management processes to customer profiles with SAP S/4HANA.

Get the facts

13%

higher cross-selling and up-selling through greater customer insight.

SAP Benchmarking

58%

increase in cross-sell and up-sell revenue when customer-facing employees have ready access to product and competitive information.

SAP Benchmarking

29%

improvement in operating margin when monitoring sales trends and proactively addressing revenue shortfalls.

SAP Benchmarking

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