Professional services
Expand your services business with unified applications, AI and trusted data.
Deliver successful project outcomes and exceptional service experience for your clients using one integrated platform.
Our professional services solutions can help you:
Offer excellent service with integration across the professional services value chain.
Maximise project impact and skills utilisation through AI-driven insights.
Optimise profitability with real-time data integration between projects and finance.
Monetise service delivery with flexible automated billing and invoicing.
Improve service delivery by streamlining project and billing management.
Cultivate new revenue models
Enable efficient, scalable and agile execution of new strategies to meet client demand and seize growth opportunities.
Boost service excellence
Enhance and automate service delivery and operations using AI insights and agents to gain a competitive edge and drive profitability.
Strategically manage your workforce
Optimise project resources using AI-powered advanced skills matching. Balance demand with people’s skills, experience history and availability, to find the right fit.
AI for professional services
Elevate professional services delivery with AI that surfaces contextual insights, guides workflows and executes processes with human-in-the-loop oversight.
Autonomous Project Delivery
Automate the entire Professional Services project lifecycle—from opportunity and scoping, through project set-up and staffing, to financial management, billing and performance insights.
Explore how professional services solutions from SAP and partners can help your company run better
Connect your entire services business—from selling and planning, to staffing, to delivery and billing.
Automate bidding for professional services
Enhance the bidding and sales process with integrated professional services automation that:
Connects sales and delivery teams using a single platform for seamless project handover.
Improves bid and no-bid decision-making using insights from past win-loss data.
Increases wins with AI-driven pricing optimisation.
Efficiently tracks and manages leads and opportunities in a centralised location.
Provides a 360-degree view of opportunities, stakeholders and interactions.
SAP APPLICATION
Customer relationship management
Streamline and automate critical selling processes and empower account managers with AI-based recommendations.
SAP APPLICATION
Quote-to-cash management
Optimise sales and increase customer satisfaction with tools to manage billing in real time, from pre-billing to revenue management.
SAP APPLICATION
Resource operations planning
Increase efficiency using standardised processes and preconfigured industry best practices.
SAP APPLICATION
Transformative analytics and AI
Make better decisions using a single source of truth from a unified data analytics and enterprise planning solution.
PARTNER APPLICATION
Intelligent Project Pricing & Estimating
Make project-based pricing and estimation more efficient with sophisticated analytics based on actual historical performance.
Staffing and utilisation management
Connect team members on a unified project and resource management platform to:
Staff the right people for projects with a single source of truth for skills and experience.
Understand future staffing needs using data insights to identify skill gaps.
Improve billable utilisation with real-time access to capacity data.
SAP APPLICATION
Enterprise resource planning
Reduce manual effort and errors with automation for routine tasks like staffing, timesheet management and project tracking.
SAP APPLICATION
Human capital management
Match resource needs to employee profiles using AI-driven staffing tools and assistants.
SAP APPLICATION
Contractor management
Increase subcontractor capacity and manage fluctuating workloads by monitoring costs and productivity in real time.
PARTNER APPLICATION
ProFinda Enterprise Workforce Optimisation Platform
Match people to projects based on skills, economics and employee preferences, using AI-powered resourcing and staffing tools.
PARTNER APPLICATION
Whoz Global Workforce Optimisation Platform
Improve workforce optimisation with an AI-powered platform for managing skill mapping, planning and performance forecasting.
Real-time work-in-progress tracking
Strategically manage resources with an integrated suite that allows you to:
Improve project outcomes with auditable, clear SOW-based work in progress.
Reduce write-offs with time and expense tracking in one connected system.
Protect margins and reduce scope creep through robust change request management.
Increase project success rates using analytics to identify hidden execution risks.
SAP APPLICATION
Travel and expense management
Increase policy compliance and financial integrity throughout the expense lifecycle with built-in controls and AI-supported auditing.
SAP APPLICATION
Solution order management
Simplify processes, from creating solution orders to delivering services, using a unified solution for invoicing and controlling.
SAP APPLICATION
Entitlement management
Handle complex entitlement scenarios using automated processes and dynamic authorisation management.
SAP APPLICATION
Service excellence
Optimise customer service via omnichannel support, intuitive case management and seamless front-to-back processes.
SOLUTION EXTENSION
SAP Convergent Mediation
Increase revenue visibility and reduce leakage with tools to translate usage data into bills and invoices in real time.
PARTNER APPLICATION
Icertis Contract Intelligence for SAP Ariba
Reduce risk, shorten timelines and maximise value with automated contract creation, approval and compliance tracking.
Automated billing management
Manage billing in real time, from pre-billing to revenue management with integrated solutions to:
Bill accurately and collect faster using real time data insights and automated processes.
Reduce days sales outstanding with unified project management and finance processes.
Improve billing by combining and aggregating data from multiple sources into a single stream.
Create billing plans that automatically generate invoices at predefined milestones.
SAP APPLICATION
Accounts receivable optimisation
Optimise working capital, improve customer experience and flag risky accounts with centralised, automated receivables management.
SAP APPLICATION
Subscription billing
Effortlessly set up and manage billing for subscription-based services with automation.
SAP APPLICATION
Quote-to-cash management
Unlock recurring revenue, take offerings to market quickly and monetise usage data with end-to-end automation from sales to invoicing.
SAP APPLICATION
Profitability analysis
Reduce revenue leakage with analytics to identify potential unbilled services, missed milestones and incorrect billing.
PARTNER APPLICATION
Infosys Billing Management Solution
Generate timely bills, minimise errors and reduce revenue leakage with sophisticated time, expense and bill management tools.
See how customers are succeeding with SAP solutions for professional services
See what analysts are saying about SAP
SAP Cloud ERP named a Leader
Explore why Gartner named SAP Cloud ERP as a Leader in its Magic Quadrant for Service-Centric Enterprises.
Gartner names SAP a leader for source-to-pay suites
Find out why SAP has been recognised as a Leader in the 2025 Gartner Magic Quadrant for Source-to-Pay Suites.
SAP recognised as a Leader in iPaaS
Discover why SAP is positioned as the vendor with the highest ability to execute in the 2025 Gartner Magic Quadrant.
Resources
Four scenarios for the future of AI and finance
Discover the four very different ways artificial intelligence will affect finance and how leaders should prepare.
Consulting firms accelerating projects with AI
Learn how consulting firms are adopting AI to boost efficiency, accuracy and client value.
Professional services firms target tech talent
Learn why midsize professional services organisations are cautiously pursuing AI investments, according to an SAP Insights survey.
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See our solutions in action
Learn how solutions tailored to your industry can help you to improve operations, innovate faster and grow with confidence.
Grow your business with cloud ERP
Discover how SAP GROW helps businesses in every industry scale faster with AI-powered cloud ERP designed for growth.
See what’s ahead for your industry
Explore SAP road maps to learn about upcoming innovations, product advancements and future capabilities.