AI-managed operations for RISE with SAP, powered by SAP and Google Cloud

SAP and Google Cloud partner for high reliability through agentic AI operations.

For organizations running RISE with SAP, unwavering uptime, availability, and performance are more than operational goals—they’re business imperatives. In our ongoing collaboration with Google Cloud, SAP is pioneering agent-based AI operations that deliver an always-on experience for your SAP workloads. As CIOs and IT leaders, you need absolute confidence that mission-critical applications are ready whenever the business needs them. We hear you—keeping your operations uninterrupted is our top priority.

A year of co-innovation comes to life

Over the past year, SAP and Google Cloud have joined forces to create faster, smarter operations for RISE with SAP. Together we’ve developed specialized AI agents that work securely and continuously to enhance workload reliability.

Today, I’m thrilled to share AI-managed cloud operations for RISE with SAP—a groundbreaking approach that leverages Google’s Gemini AI technology and an agentic AI framework to keep your systems running smarter and smoother than ever. In practice, intelligent AI “agents” work behind the scenes to predict issues before they arise, optimize performance around the clock, and—even better—fix problems automatically. The outcome: greater uptime, higher performance, and a level of reliability that sets a new industry standard.

Early pilots confirm the impact. In collaboration with Google Cloud, we have already seen these AI agents drastically reduce incidents and accelerate troubleshooting.

Introducing an AI-powered Ops team for your SAP systems

Our joint development blends Google Cloud’s cutting-edge AI with SAP’s deep enterprise expertise to create an AI-powered “operations team” that works 24×7. Think of these agents as skilled digital colleagues watching over your SAP systems around the clock. They analyze data streams, learn patterns, and take action in real time—autonomously, but always within SAP’s governance and guardrails. Routine checks, optimizations, and fixes once handled manually are now executed faster and more proactively than ever.

How it works

At the core are Gemini large language models and machine learning algorithms jointly trained on SAP and Google Cloud operational data. These models detect early warning signs in logs, anomalies, performance metrics, and other subtle patterns, then reason through the optimal response. Sitting on top is an agentic AI system—a team of specialized agents, each tasked with a slice of your SAP landscape. One agent monitors database health, another oversees application performance, a third watches network telemetry, and so on. They collaborate constantly, painting a complete picture of system health and acting—tuning resources or applying fixes—before disruption occurs.

Key capabilities: Predictive, optimizing, and self-healing

Predictive outage prevention Prevent outages before they happen by analyzing real-time metrics and telemetry and detecting anomalies.
Intelligent performance optimization Dynamically analyzing workload patterns and suggesting or automatically implementing optimizations to ensure your SAP workloads keep running smoothly
Automated troubleshooting and self-healing Drastically speeding up the process of identifying the underlying root cause of an issue to avoid recurrence and minimize business impact.

Early results: 80% faster root cause analysis

In pilot phases—particularly with SAP HANA—root cause analysis times dropped by up to 80%. Issues that once took hours (or days) to diagnose are now identified in minutes, dramatically shortening recovery windows and reducing business disruption. This success validates the transformative power of agentic AI in RISE with SAP operations.

AI-driven root cause analysis

30

mins

to run deep analysis and achieve accurate results

80

Reduction in RCA processing for RISE with SAP customers

Improved

Customer experience

A digital Ops team—powered by the A2A protocol

A standout feature is the Agent2Agent (A2A) protocol, Google Cloud’s open communication backbone that lets SAP and Google agents “talk” seamlessly across every layer of the stack. Multi‑agent collaboration ensures nothing falls through the cracks: if an application agent spots latency in SAP S/4HANA, it can query an infrastructure agent about network or storage hotspots, and together they coordinate the fix. The result is reduced unplanned downtime and continuous business continuity for your RISE workloads.

The path forward: Google Cloud, first and beyond

We are actively integrating this AI-managed solution into RISE with SAP S/4HANA Cloud Private Edition on Google Cloud. Our initial focus is to bring these advanced capabilities to joint customers by leveraging Google Cloud’s innovative infrastructure and AI. But our vision goes further: every RISE with SAP deployment—regardless of cloud provider—will ultimately be augmented by intelligent SAP and partner agents working together. This agent-driven operations framework will be applied consistently across all of our multi-cloud assets—spanning every region, provider, and workload—so customers experience a single, unified standard of governance, security, and reliability wherever their SAP systems run.

Join us on the journey to an AI-managed future

The collaboration between SAP and Google Cloud on this AI-managed solution for RISE with SAP represents a significant leap forward in how enterprise applications will be managed in the cloud. By harnessing the power of dozens of interconnected AI agents operating 24x7, we are not just improving operational metrics; we are delivering superior uptime, performance, and reliability for customer workloads.

We are incredibly excited about the journey ahead, and we look forward to sharing further updates as we progress. This effort is just one of many reasons why customers are moving to RISE with SAP. You can learn more about other ways you can catch this wave of innovation at our sessions at SAP Sapphire.

The future of SAP workloads is intelligent, proactive, and AI-managed. And it's a future we are building together. Let’s embrace it together—and experience an AI-augmented operations team tirelessly working to keep your business at its best.