Collaborating to bring intelligent technologies to more LoBs
To extend, automate, and innovate business processes across lines of business (LoBs), Uniper chose SAP BTP and leveraged the SAP ActiveAttention program as part of SAP Services and Support.
The unified infrastructure of SAP BTP allows the extension and integration of existing SAP business applications, including the SAP ERP application, SAP Ariba solutions, and SAP SuccessFactors solutions.
The journey began with Uniper’s “#saplab” initiative, a very close collaboration between SAP ActiveAttention and Uniper IT, to bring mobile apps to new LoBs. By combining SAP BTP with SAP Mobile Services and SAP Fiori apps, development teams can adapt apps from one LoB to another without creating new security protocols and infrastructure. Mobile apps are also streamlining plant maintenance, procurement, HR, and IT, allowing staff to manage things like inspection reports, invoices and POs, and HR requests on the go.
Next on the agenda was process automation, with the goal of replacing manual, error-prone processes using AI, workflows, and business rules. In procurement, Uniper leveraged SAP Conversational AI services to build a chatbot to manage the roughly 200 invoice status requests it gets from suppliers each day. It also used the SAP Fiori design system to build an app for supplier evaluation. Another project focused on streamlining the delegation of authority (DoA) process by using the SAP Process Automation solution to create requests for further processing in Uniper’s SAP governance, risk, and compliance solutions.
Going even one step further, Uniper has now created workflows to address entirely new business needs, such as the “GeoFlex” app. Closely working with the teams from SAP ActiveAttention and SAP partner NGA Alight, the app was built with SAP SuccessFactors solutions and SAP BTP to allow employees to work outside of their home country without getting tangled up in complex double taxation scenarios or causing compliance issues for Uniper.