The scope of this SOC report includes SAP Commerce Cloud system on Microsoft Azure and SAP Cloud for Customer system on Amazon Web Services.

SAP Commerce Cloud system supported by infrastructure managed by Microsoft Azure is a digital commerce platform offering a software-as-a-service (SaaS) model in the public cloud. Customers extend and build their own environment on top of the Commerce Cloud core codebase to achieve their desired e-commerce solution. All solutions run within the dedicated hyperscaler subscription of each customer. Customers can perform several self-service tasks through Cloud Portal. 

SAP Cloud for Customer system supported by infrastructure managed by Amazon Web Services is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering, powered by SAP HANA. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Cloud for Customer system supported by infrastructure managed by Amazon Web Services is a multi-tenant cloud offering that brings sales, customer service and social CRM together.

SOC 1 reports are prepared in accordance with AT-C section 320, Reporting on an Examination of Controls at a Service Organization Relevant to User Entities’ Internal Control Over Financial Reporting, and evaluate the effect of the controls at the service organization on the user entities’ financial statements. SOC 1 reports are specifically intended to meet the needs of the entities that use service organizations (user entities) and the CPAs that audit the user entities’ financial statements (user auditors).  SOC 1 Type 1 report on the fairness of the presentation of management’s description of the service organization’s system and the suitability of the design of controls to achieve the related control objectives as of a specified date, whereas a SOC 1 Type 2 also includes the operating effectiveness of controls to achieve the related control objectives throughout a specified period.

SAP Commerce Cloud on Microsoft Azure and SAP Cloud for Customer on Amazon Web Services has regularly prepared SOC 1 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers the audit period October 1, 2022, to March 31, 2023.  The SAP Commerce Cloud System supported by Infrastructure managed by Microsoft Azure is located in the following data centers: Frankfurt (Germany), Oregon (USA), Sao Paulo (Brazil), Sydney (Australia), and Virginia (USA).  The SAP Cloud for Customer supported by Infrastructure managed by Amazon Web Services (AWS) is located in the following data centers: Virginia (USA), Sydney (Australia), Sao Paulo (Brazil), Toronto (Canada), Hong Kong (China), Tokyo (Japan), Singapore (Singapore), Amsterdam (Netherlands), California (USA), London (United Kingdom), Pune (India), Shanghai (China), and Dubai (UAE).

The use of these reports is restricted to the management of the service organization, user entities, and user auditors. A copy of this report is available for all SAP Commerce Cloud on Microsoft Azure and SAP Cloud For Customer on Amazon Web Services customers who had productive and had financially-relevant systems during the audit period covered by the report.