Creating a more efficient business that puts customers first
Thanks to accelerated support and a strong focus on incident management and communication from SAP Preferred Success, Kyocera achieved a smooth go-live of SAP S/4HANA Cloud.
Central to this outcome was access to a customer success manager as part of SAP Preferred Success, who helped deliver heightened response times and proactive incident avoidance. Training on incident resolution was also provided to Kyocera’s team.
With its business now running on SAP S/4HANA Cloud, Kyocera has eliminated manual processes, creating new operational efficiencies and cutting the total cost of its operations.
By gaining comprehensive visibility across its operations, Kyocera is now able to make more-informed decisions that always put customers first.