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Corning: Providing engaging learning experiences to meet diverse employee needs

Explore Corning’s journey with SAP

To nurture the talent of long-tenured employees, glass and ceramic manufacturer Corning Incorporated must provide workers with the skills to keep pace in the materials science sector. With the SAP SuccessFactors Work Zone solution, the company can create user-specific workspaces where staff has simple access to all the learning tools they need to stay on top and get ahead. 

2,000

%

increase in employee adoption of learning programmes.

1

unified entry point for learning plans and resources.

Major

increase in logons to the company learning hub.

By enabling us to design learning environments around the specific needs of employees, SAP SuccessFactors Work Zone is helping us engage our workers and achieve better outcomes. 

Rebecca Chandler 
Learning Experience Team Leader
Corning Incorporated

The Challenge

Provide tailored, easily accessible learning to a diverse workforce

Corning employees typically stay with the company for many years, making continuous learning a critical component to business success. To keep employee skills up to speed, the company has invested in cutting-edge learning programmes to support both office and field-based teams.

 

However, Corning’s approach to delivering these programmes to its workforce – whether remote, hybrid, deskless, or contingent – needed to be reimagined. Not enough people were accessing learning tools and content, so the company looked for ways to simplify that access while also tailoring the learning experience to meet specific employee needs. 

 

Impressed by the flexibility that the SAP SuccessFactors Work Zone solution offers to develop customised learning experiences, Corning decided to deploy the software to help better engage employees. 

Preconfigured templates and guided experiences allow us to build our own use cases. For example, we can support onboarding more efficiently by delivering resources in a visually attractive and consistent way.

Rebecca Chandler
Learning Experience Team Leader 
Corning Incorporated

The Solution

Building customised learning workspaces to boost employee engagement

To better engage its workforce, Corning is using SAP SuccessFactors Work Zone to flexibly create more personalised and effective learning experiences. 

 

Following extensive consultation with employees and applying an employee-centric, design-thinking approach, the company began creating customised learning workspaces to meet employees’ specific needs. A single point of entry to relevant resources and information makes it easier to engage with learning content. And preconfigured templates allow administrators to build use cases in an attractive and consistent way. 

 

Available through multiple Web browsers, these workspaces can be accessed using mobile devices – opening up learning programmes to both office-based personnel and contingent and field-based workforces.

The Result

One digital workspace for onboarding, collaboration, learning, and more

With SAP SuccessFactors Work Zone, Corning employees can quickly and efficiently access the resources they need. 

 

Straightforward migration of resources from the SAP Jam collaboration platform to SAP SuccessFactors Work Zone means employees can choose from a wide range of collaborative learning tools, including the SAP SuccessFactors Learning solution. Plus, preconfigured templates and guided experiences make onboarding more efficient, user-friendly, and consistent. 

 

The personalised user experience combined with a single entry point to third-party learning providers such as LinkedIn Learning helps employees stay engaged, connect with peers, share ideas, and build on learning in a simplified way. 

 

The result has been a jump from 765 logons to the company’s learning hub over a three-month period to roughly 20 times that amount. Not only does this indicate a more engaged workforce, but it is also allowing Corning to reimagine the way it supports employees with the knowledge and skill-training they need to succeed. 

We had just 765 logons to our previous system over a three-month period. With our new learning hubs based on SAP SuccessFactors Work Zone, we’ve seen adoption rates of around 20 times that amount.

Rebecca Chandler
Learning Experience Team Leader 
Corning Incorporated

Future Plans

Connect employees with career opportunities and drive deeper engagement

To empower employees with even more development options, such as mentorships, networking opportunities, short-term assignments, gigs, and fellowships, Corning is currently evaluating the SAP SuccessFactors Opportunity Marketplace solution. The solution helps match people to meaningful opportunities and allows everyone to learn how, where, and when they want, so that the organisation can better inspire and engage its workforce.

 

Corning is also exploring Experience Management solutions from SAP and Qualtrics to capture continuous feedback that will help it understand the key drivers of employee engagement. Not only will this help clarify how learning and development experiences support employee needs, but it will also help improve employee sentiment by making sure workers feel heard and understood.

SAP helps Corning run better

Key business outcomes and benefits

  • Increased participation in learning programmes, with significantly more people logging on to learning hubs, such as SAP SuccessFactors Learning
  • Simplified access to personalised learning information through a single entry point
  • Collaborative learning approach that enables employees to connect with peers and share ideas
  • Ability to roll out learning plans across the workforce, including contingent and field workers
  • Foundation for upskilling employees, supporting career success and securing company-wide expertise well into the future 

Featured solutions and services

  • SAP SuccessFactors Work Zone provides employees with an intuitive, personalised, digital workplace to access relevant applications, information, learning, and collaboration tools. 

About Corning

Corning Incorporated is an American multinational technology company specialising in specialty glass, ceramics, and related materials and technologies. Around 170 years ago, it helped make electric light a reality by developing a glass encasement for Thomas Edison’s carbon filament. Since then, it has continued to transform people’s lives through innovative glass and materials science solutions.

Industry Region Company Size

Mill products

 

 

 

 

Corning, New York

 

 

65,000 employees

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