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Hycom S.A. provides digital solutions that empower clients to deliver exceptional customer services. To develop a happy and loyal workforce, Hycom needed to understand how employees feel and how best to support them. To get there, the company looked to launch an Employee Listening program that incorporates surveys to gain deep insight into employee sentiments and pain points during the COVID-19 crisis. With Experience Management solutions from SAP and the Qualtrics® Remote Work Pulse solution, Hycom was able to check in with employees on a daily basis throughout the COVID-19 crisis and beyond in the post-pandemic period. Armed with this knowledge, the company acted to improve the employee experience, keeping its people committed and engaged and company spirits high. 

In a knowledge economy like ours, a great employee experience is business critical.  SAP solutions enable us to listen to employees, understand what they need, and do everything we can to support them.

Lucyna Dziewa, Consulting Director
Hycom S.A. 


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