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Jennifer Morgan

Global Customer Operations (GCO)


Jennifer Morgan biography

Jennifer Morgan is responsible for SAP’s strategy, revenue, and customer success in the Americas and Asia Pacific Japan, encompassing more than 43,000 employees and nearly 230,000 customers. Jennifer was appointed to the SAP Executive Board in 2017, and, together with Adaire Fox-Martin, leads SAP’s Global Customer Operations. She is a principal driver of SAP’s growth and innovation strategies and works closely with SAP’s development and support leaders to ensure consistent execution of sales and customer operations in the more than 130 countries in which the company operates.

Prior to being named to the Executive Board, Jennifer served as president of SAP North America, where she led the region’s rapid shift to the cloud, sharpened the region’s focus on growth and innovation for its more than 155,000 customers, and helped preserve a culture that earned SAP North America its first ever listing on Fortune’s 100 Best Companies to Work For. Jennifer was also instrumental in the region securing its place as a leader in the areas of diversity and inclusion through programs like Autism at Work, and particularly the company’s receipt of EDGE certification – a recognition awarded by the World Economic Forum recognizing the company’s commitment to gender equality and equal pay in the workplace.

Jennifer has served in several leadership roles for SAP since joining the company in 2004. As head of SAP North America’s public sector organization, and later as president of its Regulated Industries business unit, she was a recognized thought-leader on government and public sector technology innovation, represented SAP to the U.S. Government, and testified before the United States Congress on technology and acquisition issues. Earlier in her career, Jennifer served in various management roles at Siebel Systems, and Accenture.

Jennifer has been named one of Fortune Magazine’s Most Powerful Women in Business and by Forbes as one of the Most Powerful Women in the World and Technology. She is a proud graduate of the James Madison University in Harrisonburg, Virginia. Jennifer serves on the Board of Directors of the Bank of New York Mellon, a global leader in investment management and investment services, as well as on the non-profit boards of the National Academy Foundation and the Board of Advisors at James Madison University’s College of Business. 

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More about Jennifer Morgan

  • Joined SAP: 2004
  • Appointed to Executive Board: 2017
  • Current Executive Board term expires: 2020
  • Nationality: USA
  • Year of Birth: 1971

Additional Role

  • President, Americas and Asia Pacific Japan

Other board memberships

  • Board of Directors, Bank of New York Mellon; New York, NY, USA
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