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SAP Software Accessibility

Accessibility deals with individual stories. Everyone has unique abilities and the unique ability to contribute. At SAP, we are proud to say that making our software work for more people has been and continues to be a high priority. We bring accessibility to life with design and development: accessibility features, defined accessibility requirement and processes are the keys to making our products more accessible.

Accessibility refers to the possibility for everyone, including people who are differently abled, to access and use technology and information products. From an aging workforce to the more than 1 billion people with disabilities worldwide (according to the World Health Organization), many people need accessible technologies.

Business enterprises have increasing become aware of the requirements of people who need accessible technologies to contribute in a work environment. Accessibility is not only of social but also economic importance for the enterprise.

SAP takes pride in its diverse workforce. To foster a global culture of inclusion, we are strongly committed to respecting and protecting human rights throughout the lifecycle of our products and services: from design through development to use. Hence, our products are increasingly guided by the Web Content Accessibility Guidelines 2.0 (WCAG) and the US Section 508.

Options for high contrast appearance, support of assistive tools such as screen readers or speech recognition are just some examples of SAP’s accessibility features. For smooth interoperability, device specific accessibility support is taken into account. Operating systems, browsers and assistive tools are tested against the availability and support of common standards.

Ready to be used, our accessibility features are incorporated into control sets and libraries of major SAP UI Technologies, like SAP UI5.

SAP Accessibility Status Documents

The "SAP Accessibility Status Documents" inform about product-specific accessibility features. In particular, they describe the testing environment and report its current status on standards, guidelines and requirements. The SAP Accessibility Status Documents are based on VPAT for the U.S, on BITV for Germany, and on WCAG for our international customers.

For requests, please contact your SAP account executive or us at accessibility@sap.com.

Personalization and Customization

Often, built-in accessibility features work "out-of-the-box." Yet, users with specific disabilities might ask for additional personalization options, or certain parameters need to be configured to enable the right features.

End-user documentation contains information such as keyboard shortcuts, personalization options regarding colors, contrasts and font sizes, as well as accessible alternatives. 

Visit the SAP Help Portal for further information. As an administrator, please check SAP Note 1139953 for customization options.

Our goal is that everyone, in particular the differently abled, can use SAP software. Accessibility is a guiding principle in SAP’s development process and implemented as such in its policies and standards for software design. In addition, accessibility is firmly reflected in our quality assurance processes. Staying up-to-date, SAP products adhere to the newest industry standards, such as "Accessible Rich Internet Application" (ARIA).

As an active member of the W3C WCAG and the W3C Accessibility Guidelines working groups, SAP contributes to an easier and optimized support of accessible browser based applications in the future.

SAP’s Accessibility Competence Center in Walldorf, Germany, creates internal standards for accessibility development, documentation and testing, offers consulting and trainings for developers, and serves as direct customer contact for all accessibility related questions.

Accessibility is a diverse topic. Customers might have general questions about the accessibility features of a specific SAP product, or administrators and users could face specific issues.

Please don’t hesitate to contact us at accessibility@sap.com.

To report an incident related to an accessibility feature, please use the SAP ONE Support Launchpad.

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Accessibility and User Experience

What do user experience and accessibility have in common? Usable applications are the fundamental basis of accessibility, and all user groups benefit from them.

Accessibility Product Status Documents

SAP’s develops Accessibility Product Status Documents (ASDs) through an extensive testing procedure conducted by developers combined with internal testing experts who know the requirements of SAP’s Accessibility Standard and test against these requirements. 

The SAP Accessibility Standard

Software development at SAP is based on clearly defined requirements and processes, which are described in the internal SAP Accessibility Standard (first introduced in 2002).
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