Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001 and ISO 27001

Strong customer focus, the motivation and implication of top management, the process approach and continual improvement are the quality management principles checked by the certification.

  • All locations worldwide are working according one common process framework
  • Internal audits check how the quality management systems are working
  • The SAP board reviews the SAP board of the performance of the quality management systems on a regular basis
Meeting situation

Certificates

  • ISO/IEC 9001 Quality Management System
  • SAP Development: ISO 9001:2008 certificate

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  • SAP Active Global Support: ISO 9001:2008 certificate

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  • SAP Active Global Support (AGS): ISO/IEC 9001:2008 – Annex

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  • ISO22301 Business Continuity Management System
  • SAP HANA Enterprise Cloud: ISO/IEC 22301:2012

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  • SAP IT Services: ISO/IEC 22301:2012

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  • ISO/IEC 27001 Security Management System
  • SAP Active Global Support (AGS): ISO/IEC 27001:2013

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  • SAP Active Global Support (AGS): ISO/IEC 27001:2013 – Annex

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  • SAP HANA Enterprise Cloud: ISO/IEC 27001:2013

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  • SAP HANA Cloud Platform: ISO/IEC 27001:2013

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  • SAP HANA Cloud Integration and Financial Services Network: ISO/IEC 27001:2013

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  • SAP IT Services: ISO/IEC 27001:2013

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  • sub-certificate SAP Financial Services Network: ISO/IEC 27001:2013

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  • SAP SaaS Cloud Delivery Solution: ISO/IEC 27001:2013

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  • sub-certificate SAP Sales & Operational Planning: 27001:2013

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  • SAP Japan (License, Consulting, Support, Education Business): ISO/IEC 27001:2013 (in Japanese)

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