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Bring innovations to life with agility and confidence

Embrace new business models for your industry with agility

Discover enterprise content management solutions to help your transform your business to an intelligent enterprise

Utility field technicians can bring about 15–20% lower maintenance costs

Achieve operational excellence and customer satisfaction by integrating enterprise content management into utilities’ operational strategies, while reducing costs.

Nearly 50% of Oil and Gas companies are still using spreadsheets and manual processes

Leverage machine learning and intelligently integrated content management to optimize and streamline your operations and daily workflows.

38% of the State and Local governments intend to invest in digital workflows

Learn how intelligently integrated enterprise content management is the next frontier in government digital transformation.

48% of the Retail organizations improved customer responsiveness

To satisfy the customer better, retailers need to adopt a new paradigm in which the complete lifecycle of the content is accomplished within the business process, making the core business processes content enriched.

43% of Consumer Products companies say that content management is a key contributor to operations

Operational efficiency and employee productivity are top priorities to drive business results for Consumer Products companies.

33% of Wholesale Distributors say that ECM has reduced manual work and increased productivity

ECM systems improve efficiencies across wholesale distribution companies.

Make your move to SAP S/4HANA

Find out how you can digitalize, simplify, and accelerate business processes and transactions and enhance visibility and innovation. 

Help Ensure Governance, Compliance, and Auditability

Mitigate exposure to discovery costs and control disposition of content according to security clearance levels with ECM solutions for Regulated Industries.

Build an intelligent enterprise with a content foundation for exceptional experiences

Reinvent processes and transform experiences across your operation

Learn how SAP Extended ECM brings together structured and unstructured information from disparate sources to improve efficiency and deliver great user experiences.

Migrate Structured Data and Unstructured Content to SAP S/4HANA Cloud

Find out how you can help ensure full access to both structured data and unstructured content while establishing a solid, legally compliant foundation for comprehensive, enterprise-wide information management.

Deliver exceptional experiences with Intelligent Content Management

Delivering exceptional experiences requires intelligent technology to integrate processes, automate tasks, and improve operational efficiency and agility – and turn insight into action.

Exceptional Experiences Enterprise-Wide with Intelligent Content Management

Find out how you can personalize the customer experience, boost employee engagement, optimize supplier management, reduce repetitive manual tasks for your staff, and improve data security and compliance.

Automate and Transform Accounts Payable with Intelligent Operations

Optimize your vendor invoice management processes

Learn how you can streamline accounts payable management by digitalizing, integrating, and automating processes, and applying machine learning and artificial intelligence capabilities.

OWI: How Does Automation Enable Fast and Accurate Invoice Management from Start to Finish?

Learn how SAP Invoice Management provided key tools so Old World Industries could continue to pay its vendors in a timely manner during the COVID-19 pandemic.

Automate and Transform Invoice Processing and Enable Intelligent Operations

Adopt a new approach to invoice processing and transform accounts payable for your organization. Make the change from manual to a robotics process automation system to enable intelligent operations.

Estimate your potential savings with SAP Invoice Management

Estimate your business benefits based on a few metrics typical for processing invoices. This is an interactive calculator that allows to adjust the assumptions and values according to your environment.

Speed Business Performance, Lower Cost, and Simplify IT with Intelligent Archiving

Store, Manage, and Access Data and Documents with Ease

Store both SAP and non-SAP data and documents in a secure, tamper-proof form while enabling full access to your SAP software transactions and business processes.

Archive data and documents to improve operational efficiency

Store all of your business content automatically while enabling fast and direct user access in context anytime and anywhere.

Increase operational efficiency as you store and manage data securely and compliantly

Minimize growing data volumes while assuring long-term retention and in-context access to all of your critical SAP and non-SAP documents and data.

Preh: How Do Digital Purchase Order Processes Provide the Power to Meet Customer Demands?

Learn how Preh is fulfilling more orders from industry leaders with SAP Invoice Management and SAP Archiving and Document Access by OpenText.

Turn ordinary customer documents into powerful communications tools

Maximize the impact of customer communications

Transform ordinary documents into well-designed, timely, one-to-one interactions easily, efficiently and cost effectively.

Deliver consistent information across multiple channels

Create, manage and deliver unique, engaging, brand-compliant business communications to your customers and partners in a variety of formats and across all channels, without drawing on IT resources.

Streamline and Personalize Communications for Better Customer Experiences

Find out how you can improve communications with customers and partners by digitalizing and integrating document processes.

Frequently Asked Questions

Enterprise Content Management or ECM is a software application that helps organizations create, organize, manage, integrate, secure, preserve, distribute and publish unstructured content such as Word, PDF, PPT, XLS, images, videos, and audio files. An important element of an effective ECM system is it’s integration with the business applications, allowing users to work collaboratively within the context of the business process across the enterprise. ECM allows organizations to categorize and structure all of that content in a meaningful, easily searchable way, improving user experience and providing important analytical capabilities to drive better decision making. Robust ECM solutions also provide strong records management capabilities to help lower costs and reduce compliance risks.  A SaaS based ECM application is now commonly referred to as Content Services.

The terms Content Management and Enterprise Content Management are often used interchangeably. But without the word Enterprise in the term, it could mean that it is a point solution being used to manage content in a department or specific area with limited capabilities whereas ECM implies an enterprise wide solution that is fully integrated across various applications to capture, store, manage, preserve and deliver information based on the business context.

Enterprise Resource Planning systems are focused on structured data and transactions. ERP is a system of record for an organization especially for financial data and reporting. Whereas ECM has to do with managing all the unstructured content and documents that accumulate outside of the purely transactional processes. Bringing these two systems together provides significant business benefits as a common information interface for users across the business.

Document management is a subset of content management or ECM. Document management involves capturing, organizing, storing and managing the lifecycle of documents such as Word, PDF, or XLS files, but ECM systems extend that to other types of content such as video and audio files, emails and office productivity and publishing tools. Plus ECM systems offer records management for enhanced compliance and enterprise level business process integration capabilities for collaboration.

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