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Forrester: Agile Billing Enables Superior Customer Outcomes

No longer just a necessary back-end function, the billing process presents a mission-critical point in the customer journey where you can either make or break your business. Your billing solution provides a rich opportunity to deliver positive customer experience and gather valuable insight.

According to a new Forrester study, billing and revenue management solutions are key to enterprise digital transformation and superior customer experience. In its report “Transform Your Business To Deliver Superior Customer Outcomes With An Agile Billing Solution, an October 2018 commissioned study conducted by Forrester Consulting on behalf of SAP,” Forrester describes how most firms plan to move away from highly customized, on-premise billing systems to modern SaaS billing and revenue management platforms.

This study provides invaluable insight into:

  • Why the market is tipping towards SaaS billing solutions
  • How SaaS billing solutions help you build better customer connections and deliver superior outcomes
  • Why billing needs to be part of your overall customer experience strategy

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