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Your Guide to Advancing on the Customer Value Chain

For some organizations, field service is a post-sale, cash-draining obligation. For others, it’s an opportunity to engage customers, deepen relationships, and increase revenue

In this paper, get five practical steps for turning field service into a profit center by putting your customers first and empowering staff. You will learn how to move from disconnected, manual processes to focus on proactive, productized services – services that are powered by integration and help you to drive strong, long-term customer relationships. Download the paper to find out:

  • How to reorient your service delivery teams to focus on the needs of each customer
  • The role of field service management software in empowering technicians to become trusted ambassadors
  • How to use IoT and other new technologies to create new proactive services

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