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Re-invent e-commerce through experience management

SPECIAL OFFER: Accelerate implementation of SAP Qualtrics Digital CX to get started in as little as four weeks! Click “Contact Us” to learn more.

Give customers a voice and level-up your e-commerce business

Your digital channels are ideal listening posts for understanding your customers’ experience with your brand. Gather deeper insights from your audience and respond in the moment to drive lasting business growth and enhanced brand loyalty.

Forrester: The Total Economic Impact™ of Qualtrics CustomerXM

Read this November 2019 commissioned study conducted by Forrester Consulting to learn how the Qualtrics CustomerXM solution can result in lower customer acquisition and customer service costs while boosting ROI by more than 600% over three years with payback in less than three months.

A bedside manner – for the digital age

Digital commerce isn’t just for retail anymore. The healthcare industry is also redefining customer experience.

Sigma Healthcare – Helping pharmacies help their patients

Watch this brief video to learn how Sigma Healthcare has adapted its business to help make it easier for pharmacies to order products online, provide valuable feedback at each touchpoint, and better serve their customers’ needs.

Business transformation study: Sigma Healthcare

Learn how a global healthcare company transformed its online e-commerce business through SAP Commerce Cloud and SAP Qualtrics CustomerXM solutions. 

Better experience – better relationship – better business outcome

Experience management is the latest frontier in digital commerce, empowering customers to define their own journeys. Learn about the key benefits of adding intelligent experience management to your e-commerce solution portfolio.

Solution brief: SAP Commerce Experience Management

Learn how to use intelligent experience management solutions to understand what customers really want, engage them on their terms, and deliver on your brand promise to drive long-term loyalty. 

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