Fantastic customer data at the core. Revenue-generating CX everywhere.
The ripple effect of a great CX runs far-beyond your bottom line. Your customers ‒ and their consumers ‒ also experience extraordinary value that helps scale and strengthen their business in ways nothing else does.
Get to market before your competitors by quickly activating the business model that’s better suited to the customers you want.
Benefit from a comprehensive set of engagement channels, enabling you to be extremely precise in every customer interaction.
Track performance against defined metrics ‒ such as revenue potential and retention ‒ to respond to market needs and trends decisively.
Drive conversions and retention proactively by accurately profiling and segmenting customers based on AI-enabled, real-time insights.
Boost your ROI on every customer interaction by fueling a personalized CX with first-party, self-served, permission-based data.
Improve productivity and turn every touchpoint into a revenue generator by automating routine tasks faster and more precisely.
Enrich user profiles with vital demand and supply chain data, boosting visibility into inventory, fulfillment, returns, and logistics.
Support any growth goal that your company aspires to reach with every business model, including B2B, B2C, B2B2C, and direct to customer.
Manage each market’s regulatory complexities in a cloud environment with a large geographic footprint and stable global data centers.
Learn more about our CX solutions
Shape a revenue-generating CX with SAP solutions
Capitalize on opportunities, build better customer relationships, and strengthen your business with speed, intelligent data, and control. See how SAP Customer Experience solutions can help you surpass customer expectations.
Request a demo of the SAP Customer Experience portfolio to find out how the right tools, knowledge, and collaboration can help your sales, marketing, and customer service teams deliver the best-possible CX.
Drive profitable growth by winning over loyal customers. With our integrated and extensible digital commerce platform, you can focus on continuous innovation while simplifying complex operations and minimizing business risk.
Grow revenue by always putting your customers first. Through a common data model with data privacy at the core, you can fuel engagements with trusted, targeted insights that help strengthen conversion, retention, and loyalty.
Boost customer lifetime value through omnichannel, personalized journeys. Implemented quickly and affordably, the customer engagement solution helps you connect with customers directly, driving outcomes across all channels.
Evolve the sales from a business activity to a dynamic process. The cloud-based solution can help you better understand buyers, focus resources, and engage strategically to maximize revenue-generating opportunities.
Deliver outcomes that customers expect by connecting customer service to your entire value chain. With the cloud solution, you can activate the enterprise to deliver its brand promise, securing customer loyalty and revenue.