A vital alignment
How do you provide the best customer experience while keeping service costs down? How can you ensure your service teams have a 360-degree view of the customer? How do you build customer loyalty and drive growth?
In order to achieve the best outcomes for your customers and your business, you need to break down the traditional silos between service and sales teams. According to an IDC Infographic, sponsored by SAP, integrating customer service software with sales software has significant benefits, including:
- Differentiated customer experience
- Maximized revenue
- Lower cost and higher ROI