What is SAP Process Automation?
The SAP Process Automation solution is an AI-powered, intuitive, and no-code solution for workflow management and RPA.
Do the work that matters
Learn how SAP can help you focus on the work that truly makes a difference. Enhance business agility with confidence using SAP Process Automation. See how this intuitive no-code solution combines workflow management and robotic process automation in a single comprehensive tool.
Build with simplicity
- Visually build workflows, automate tasks and decisions
- Seamlessly integrate with your applications
- Jumpstart projects using pre-built content
- Access workflow management and task automation capabilities in a single tool
- Leverage built-in AI capabilities for decision assistance and document processing
- Use data from SAP applications with business context
Operate with confidence
- Integrate with your business applications and IT infrastructure
- Safeguard operations with centralized governance and monitoring
- Deploy with confidence on an enterprise-grade platform
See how customers are automating processes with SAP
Learn how Uniper SE replaces manual, error-prone processes, streamlines existing processes, and addresses new business needs
Explore how TasNetworks streamlines the asset inspection process, while empowering its inspectors with accurate, relevant asset data in the field.
Find out how SunRice automates key processes and workflows to give farmers access to the information they need, whenever they need it.
Check out how Toyota manages complex processes across SAP ERP and third-party systems with a business rules service.
Discover how Danone replaces a semi-automated, e-mail-based CAPEX approval process with a transparent, mobile-enabled workflow process.
Consider how Hewlett Packard Enterprise combined RPA and artificial intelligence to automatically resolve IT issues.
Check how Villeroy and Boch automated document processing by leveraging RPA and artificial intelligence.
Learn how Kanton of Zurich used an RPA bot to bridge integration gaps between a web form and the federal government’s accounting system reducing processing time to 30 seconds down from 25 minutes.
What are analysts saying about process automation from SAP?
Scaling low-code success
A recent IDC study states organizations that have embraced low-code development are highly satisfied with adoption, are using low code for strategic projects, and are substantially speeding up app and automation development.
SAP recognized as Visionary by Gartner
Learn more about the state of the RPA market and SAP’s position in the 2022 Gartner® Magic Quadrant™ for Robotic Process Automation.
The way ahead with hyperautomation
Many SAP customers are already adopting hyperautomation. Learn about frequent use cases, get to know real-life customer scenarios, and see which outcomes they have achieved.
Build business case
SAPinsider benchmark report
Hyperautomation as a market trend is rapidly evolving into a strategic priority for organizations of all sizes. This report analyzes the state of the market for process automation technologies. Learn about drivers, focus areas, and best practice strategies for SAP customers.
Explore use cases for SAP Process Automation
Business processes run the world. Yet many processes are still manual, error-prone, and inefficient. Explore use cases that demonstrate the solution's benefits in finance, sourcing, and procurement, sales and customer service, HR, and IT.
Frequently Asked Questions for SAP Process Automation
A business process is a defined sequence of connected workflows, activities, and tasks designed to achieve a particular result. Process automation describes the digitalization of some or all of these components with the aim to improve the efficiency, agility, and compliance of the business process.
Process automation solutions increase the automated level of an organization beyond the standardized best-practice processes delivered by enterprise applications. They enable organizations to address unique business requirements, respond to changing market conditions, or automate manual or semimanual process steps that precede or accompany transactions in enterprise applications.
Low-code/no-code solutions enable IT organizations to address both developer scarcity and the need to quickly respond fast changing market conditions and business requirements. By giving business users with process expertise an intuitive, easy-to-use tool that matches their technical skillset, organizations can broaden their pool of employees who can drive process automations. And professional developers improve their agility by leveraging visual drag-and-drop tools and prebuilt process automation content.
Low-code/no-code solutions in SAP Business Technology Platform empower professional developers and business users to quickly build and extend applications and process automation.
- SAP Process Automation provides an intuitive no-code development experience to build workflows and automate tasks
- SAP AppGyver enables everyone to build sophisticated, enterprise-ready applications with no code needed
- SAP Business Application Studio offers a low-code development environment for professional developers to easily create applications and automation
With its unified low-code/no-code offering, SAP provides both professional developers and business users with the tools that best fit their respective skill sets.
A typical scenario is the digitalization of a paper-based process that precedes a transaction in a business application. Think of field workers who take notes on their tour and then enter these into a business application on their return to the office, for example, to trigger a service order. Digitalizing this process using a mobile device to enter these notes directly into the business application means the field workers can spend less time on back-office tasks and more time in the field. Also, that service order is triggered right away, speeding up cycle time.
Another classic automation scenario is the digitalization of a semiautomated process. Consider purchase requisitions that are sent to the approving manager through e-mail. They may be sent back and forth for clarification, get stuck in overflowing inboxes, or, if additional approvals are required, forwarded to the correct approver. Unfortunately, this is an error-prone process, with uncertain cycle times, and one that can be hard to audit.
A clearly defined digital process flow helps you collect the required information and follow business rules to route to the correct approvers, accelerating cycle times and improving governance. If the digital purchase requisition process is integrated with the procurement application, the approval can automatically trigger the purchase order without requiring the requestor to enter the information again.