SAP Preferred Success combines the best of what SAP has to offer to ensure your success in the cloud: exclusive access to success resources to accelerate adoption of the solution, role-based learning and enhanced incident handling for customers currently running SAP Analytics Hub.
Why SAP Analytics Hub Support
Different customers have different needs, so we have put together the most innovative self-service and real-time support options available. As your go-to organization after you’re up and running, we want you to understand all of the support options and tools that are available. Leverage our experts to help you with everything from SAP implementation and maintenance to system improvements and innovation strategies.
SAP Support Offerings
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SAP Preferred Success
SAP Preferred Care
SAP Preferred Care offers technology support on a personal level. With this plan, we work with you to improve in-house product knowledge, enhance issue resolution processes, and keep your systems running at peak performance (available for an additional fee).
SAP Enterprise Support
Regardless of the way you deploy your IT landscape – on premise, in the cloud, or in a hybrid scenario. Get proactive, remote support from day one. Available to all direct customers, providing multiple channels and resources that cover the entire solution lifecycle.
Maintenance and Support
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SAP Support Portal Home
Visit the SAP Support Portal and the SAP ONE Support Launchpad – where SAP customers and partners can search our knowledge base, find solutions to issues, report incidents, and more.
SAP Help Portal
Access the latest information on installation, upgrades, product availability, and more in the SAP Help Portal.
