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CDC Cloud Service / CDC云服务

SAP Anywhere Supplemental Terms and Conditions / SAP Anywhere补充条款和条件

CDC Cloud Service / CDC云服务

SAP Anywhere Supplemental Terms and Conditions / SAP Anywhere补充条款和条件

中数通云服务通用条款


1.    DEFINITIONS
定义

Commonly used capitalized terms are defined in the Glossary at the end of the document.
以粗体书写的常用术语在文档末尾的术语表中进行了定义。

2.    USAGE RIGHTS AND RESTRICTIONS
使用权利和限制


2.1    Grant of Rights.  
权利的授予。

CDC grants to Customer a non-exclusive, non-transferable and world-wide right to use the Cloud Service (including its implementation and configuration), Cloud Materials and Documentation solely for Customer’s and its Affiliates’ internal business operations.  Permitted uses and restrictions of the Cloud Service also apply to Cloud Materials and Documentation.
CDC授予客户非独占的、不可转让的全球范围内的权利,允许其出于自身及其关联企业的内部业务运营之唯一目的使用云服务(包括云服务的实施和配置)、云材料和文档。云服务的许可使用和限制条款同样适用于云材料和文档。


2.2    Authorized Users.
授权用户。

Customer may permit Authorized Users to use the Cloud Service.  Usage is limited to the Usage Metrics and volumes stated in the Order Form.  Access credentials for the Cloud Service may not be used by more than one individual, but may be transferred from one individual to another if the original user is no longer permitted to use the Cloud Service.  Customer is responsible for breaches of the Agreement caused by Authorized Users.
客户有权允许授权用户使用云服务。使用范围仅限于订购单中规定的使用指标和使用量。云服务的访问凭据仅限一位用户使用,但若原用户被禁止使用云服务,则可将其访问凭据转让给他人。客户应对授权用户违反协议的行为承担责任。


2.3    Acceptable Use Policy.  
可接受的使用政策。

With respect to the Cloud Service, Customer will not:
就云服务而言,客户不得:
(a)    disassemble, decompile, reverse-engineer, copy, translate or make derivative works,
执行反汇编、反编译、反向工程、拷贝、翻译或制作衍生作品,
(b)    transmit any content or data that is unlawful, defamatory or infringes any intellectual property rights, or
传输非法,诽谤或侵犯任何知识产权的任何内容或数据,或
(c)    circumvent or endanger its operation or security.
规避或威胁其运营或安全。


2.4    Verification of Use.  
验证使用情况。

Customer will monitor its own use of the Cloud Service and report any use in excess of the Usage Metrics and volume.  CDC may monitor use to verify compliance with Usage Metrics, volume and the Agreement.
客户应监控自身使用云服务的情况,并报告任何超出使用指标和使用量的情形。CDC也可监控客户的使用情况,验证其使用是否遵守使用指标、使用量和协议的规定。


2.5    Suspension of Cloud Service.
暂停云服务。

CDC may suspend use of the Cloud Service if continued use may result in material harm to the Cloud Service or its users.  CDC will promptly notify Customer of the suspension. CDC will limit the suspension in time and scope as reasonably possible under the circumstances.
若继续使用会对云服务或其用户造成严重损害,CDC可暂停对云服务的使用。CDC应就此类暂停及时告知客户。CDC应视情况限定合理可行的暂停时间和范围。

2.6    Third Party Web Services.  
第三方Web服务。

The Cloud Service may include integrations with web services made available by third parties that are accessed through the Cloud Service and subject to terms and conditions with those third parties.  These third party web services are not part of the Cloud Service and the Agreement does not apply to them.
云服务可能包括与第三方提供的Web服务的集成,此类Web服务可通过云服务进行访问,但受此类第三方的条款和条件的制约。此类第三方Web服务不属于云服务的一部分,因此本协议对其不予适用。

3.    CDC RESPONSIBILITIES
CDC的责任


3.1    Provisioning.  
服务。

CDC provides access to the Cloud Service as described in the Agreement.
CDC应根据协议规定提供对云服务的访问权限。


3.2    Support.  
支持。

CDC provides support for the Cloud Service as referenced in the Order Form.
CDC应为订购单中所述的云服务提供支持。


3.3    Security.  
安全。

CDC uses reasonable security technologies in providing the Cloud Service.  As a data processor, CDC will implement technical and organizational measures referenced in the Order Form to secure personal data processed in the Cloud Service in accordance with applicable data protection law.
CDC应在提供云服务的过程中使用合理的安全技术。作为数据处理方,CDC应实施订购单中所述的技术措施和组织措施,以根据适用数据保护法的规定,确保在提供云服务过程中处理的个人数据的安全。
3.4    Modifications.  
修改。

(a)    The Cloud Service and CDC Policies may be modified by CDC.  CDC will inform Customer of modifications by email, the support portal, release notes, Documentation or the Cloud Service.  The information will be delivered by email if the modification is not solely an enhancement. Modifications may include optional new features for the Cloud Service, which Customer may use subject to the then-current Supplement.  
CDC可修改云服务和CDC政策。CDC将通过电子邮件、支持门户、发行说明、文档或云服务通知客户有关修改。若修改不仅涉及增强,则CDC将以电子邮件的形式告知相关信息。修改可能包括针对云服务提供的可选的新功能,客户可依据届时有效的补充条款使用该等新功能。
(b)    If Customer establishes that a modification is not solely an enhancement and is not reasonably acceptable to Customer for legitimate business reasons, Customer may terminate its subscriptions to the affected Cloud Service by providing written notice to CDC within thirty days after receipt of CDC’s informational notice.    
若客户认为某项修改不仅涉及增强且出于正当商业理由不能被合理接受,则客户可在收到CDC发出的通知信息后三十天内以向CDC发送书面通知的形式终止其对相关云服务的租用。

3.5    Analyses.  
分析。

CDC or its subcontractors may use anonymous information relating to use of the Cloud Service and Consulting Services to prepare analyses.  Analyses do not contain personal data nor Customer Confidential Information. Examples of analyses include: optimizing systems and technical resources and support, research and development of Cloud Service and Consulting Service, verification of security and data integrity, internal demand planning, industry and macroeconomic developments and anonymous benchmarking with other Customers.  CDC may provide non-anonymous benchmarking services with Customer’s prior written consent.
CDC或它的分包商可使用与云服务和咨询服务的使用有关的匿名信息来进行分析准备。分析不涉及个人数据及客户保密信息。分析示例包括:优化系统及技术资源与支持、云服务及咨询服务的研发、验证安全性和数据完整性、内部需求计划、行业及宏观经济发展和与其他客户的匿名对标。经客户事先书面同意,CDC可提供非匿名对标服务。

4.    CUSTOMER AND PERSONAL DATA
客户和个人数据


4.1    Customer Data.  
客户数据。

Customer is responsible for the Customer Data and entering it into the Cloud Service.  Customer grants to CDC and its subcontractors a nonexclusive right to process Customer Data (including personal data) solely to provide and support the Cloud Service.
客户负责提供客户数据并将其输入到云服务中。客户授予CDC及其分包商非独占的权利,允许其出于提供和支持云服务之唯一目的处理客户数据(包括个人数据)。

4.2    Personal Data.  
个人数据。

Customer will collect and maintain all personal data contained in the Customer Data in compliance with applicable data privacy and protection laws.
客户应依据适用数据隐私和保护法的规定,收集和维护客户数据中包含的所有个人数据。


4.3    Security.  
安全。

Customer will maintain reasonable security standards for its Authorized Users’ use of the Cloud Service.
客户应就其授权用户对云服务的使用制定合理的安全标准。


4.4    Access to Customer Data.
对客户数据的访问。

(a)    During the Subscription Term, Customer can access its Customer Data at any time.  Customer may export and retrieve its Customer Data in a standard format.  Export and retrieval may be subject to technical limitations as stated in the Documentation.
在租用期限内,客户能够随时访问其客户数据。客户可以标准格式导出和检索其客户数据。导出和检索可能会受到文档所述的技术限制。
(b)    Before the Subscription Term expires, Customer may use CDC’s self-service export tools (as available) to perform a final export of Customer Data from the Cloud Service.
在租用期限届满之前,客户可以使用CDC的自助服务导出工具(视提供情况而定)执行客户数据从云服务中的最终导出操作。
(c)    Following the end of the Agreement, CDC will delete or overwrite the Customer Data remaining on servers hosting the Cloud Service unless applicable law requires retention.  Retained data is subject to the confidentiality provisions of the Agreement.
协议有效期结束时,CDC会删除或覆盖托管云服务的服务器上保留的客户数据,除非适用法律要求保留这些数据。保留的数据受协议保密条款的约束。
(d)    In the event of third party legal proceedings relating to the Customer Data, CDC will cooperate with Customer and comply with applicable law (both at Customer’s expense) with respect to handling of the Customer Data.
如第三方就客户数据提起法律诉讼,CDC应配合客户并遵守适用于客户数据处理的相关法律(费用均由客户承担)。

5.    FEES AND TAXES
费用和税费


5.1    Fees and Payment.  
费用和付款。

Customer will pay fees as stated in the Order Form.  After prior written notice, CDC may suspend Customer’s use of the Cloud Service until payment is made.  Customer cannot withhold, reduce or set-off fees owed nor reduce Usage Metrics during the Subscription Term.  All Order Forms are non-cancellable and fees non-refundable.
客户应支付订购单中所规定的费用。在提前发送书面通知之后,CDC可暂停客户对云服务的使用,直到客户支付全部费用为止。客户不得预扣、减少或抵免在租用期间所欠的费用或者降低使用指标。所有订购单均不可撤销,且所有费用不予退还。


5.2    Taxes.  
税款。

Fees and other charges imposed under an Order Form will not include taxes, all of which will be for Customer’s account. Customer is responsible for all taxes, other than CDC’s payroll taxes. Customer must provide to CDC any direct pay permits or valid tax-exempt certificates prior to signing an Order Form. If CDC is required to pay taxes (other than its payroll taxes), Customer will reimburse CDC for those amounts and indemnify CDC for any taxes and related costs paid or payable by CDC attributable to those taxes.
依据订购单收取的费用及其他收费均不含税款,所有该等税款应由客户负担。除CDC工资税以外,客户应负责缴纳所有税款。在签署订购单之前,客户必须向CDC提交任何直接支付许可或有效免税证明。若CDC被要求缴纳税款(工资税以外的税款),客户应偿付CDC该税款金额并就CDC因该等税所缴纳或应缴纳的任何税款及相关成本对其给予补偿。

6.    TERM AND TERMINATION
期限和终止


6.1    Term.  
期限。

The Subscription Term is as stated in the Order Form.
租用期限详见订购单。


6.2    Termination.  
终止

A party may terminate the Agreement:
任何一方均可在以下情况下终止本协议:
(a)    upon thirty days written notice of the other party’s material breach unless the breach is cured during that thirty day period,
在书面通知另一方其实质性违反协议的三十天后,除非该违反行为于上述三十天期间内予以纠正;
(b)    as permitted under Sections 3.4(b), 7.3(b), 7.4(c), or 8.1(c) (with termination effective thirty days after receipt of notice in each of these cases), or
根据第3.4(b)、7.3(b)、7.4(c)或8.1(c)节的规定(在上述各个情况下,终止均在收到通知的三十天后生效);或
(c)    immediately if the other party files for bankruptcy, becomes insolvent, or makes an assignment for the benefit of creditors, or otherwise materially breaches Sections 11 or 12.6.
如另一方进入破产申请程序、无力偿还债务或者为债权人利益进行分配,或实质性违反了第11节或第12.6节中的规定,则可立即予以终止。


6.3    Refund and Payments.
退款和付款。

For termination by Customer in accordance with this GTC or an 8.1(c) termination, Customer will be entitled to:
对于客户提起的遵照本通用条款的终止或第8.1(c)节中所述的终止情形,客户应有权:
(a)    a pro-rata refund in the amount of the unused portion of prepaid fees for the terminated subscription calculated as of the effective date of termination, and
针对终止租用获得按比例退还的已预付但尚未使用的部分的费用,该费用自终止生效之日起开始计算,且
(b)    a release from the obligation to pay fees due for periods after the effective date of termination.
免除支付终止生效后的期间内的应付费用的义务。


6.4    Effect of Expiration or Termination.
有效期届满或终止的效力。

Upon the effective date of expiration or termination of the Agreement:
协议有效期届满或终止生效后:
(a)    Customer’s right to use the Cloud Service and all CDC Confidential Information will end,
客户对云服务及所有CDC保密信息的使用权利均将终止;
(b)    Confidential Information of the disclosing party will be returned or destroyed as required by the Agreement, and
披露方的保密信息将按协议要求退还或销毁;且
(c)    termination or expiration of the Agreement does not affect other agreements between the parties.
协议的终止或有效期届满不会影响双方之间的其他协议。


6.5    Survival.
存续。

Sections 1, 5, 6.3, 6.4, 6.5, 8, 9, 10, 11 and 12 will survive the expiration or termination of the Agreement.
第1, 5, 6.3, 6.4, 6.5, 8, 9, 10, 11和12 节的规定在本协议有效期届满或终止之后继续有效。

7.    WARRANTIES
保证


7.1    Compliance with Law.
法律合规。

Each party warrants its current and continuing compliance with all laws and regulations applicable to it in connection with:
各方保证,将遵守在以下方面对其适用的所有法律法规:
(a)    in the case of CDC, the operation of CDC’s business as it relates to the Cloud Service, and
对CDC而言,与云服务相关的CDC业务运营;且
(b)    in the case of Customer, the Customer Data and Customer’s use of the Cloud Service.
对客户而言,客户数据及客户对云服务的使用。


7.2    Good Industry Practices.
良好的行业实践。

CDC warrants that it will provide the Cloud Service:
CDC保证,其将按以下标准提供云服务:
(a)    in substantial conformance with the Documentation; and
实质性符合文档所述;且
(b)    with the degree of skill and care reasonably expected from a skilled and experienced global supplier of services substantially similar to the nature and complexity of the Cloud Service.
达到对技术熟练、经验丰富并且所提供的服务与云服务的性质和复杂性大致相近的全球供应商的合理预期的技术水准和服务水平。


7.3    Remedy.
补救措施。

Customer’s sole and exclusive remedies and CDC’s entire liability for breach of the warranty under Section 7.2 will be:
对于违反第7.2节中所规定的保证义务的行为,客户可获得的唯一排他补救措施及CDC应承担的全部责任为:
(a)    the re-performance of the deficient Cloud Service, and
重新提供不达标准的云服务;且
(b)    if CDC fails to re-perform, Customer may terminate its subscription for the affected Cloud Service. Any termination must occur within three months of CDC’s failure to re-perform.
若CDC未重新提供,客户可终止其对相关云服务的租用。任何终止均须在CDC未能重新提供后的三个月内实施。


7.4    System Availability.
系统可用性。

(a)    CDC warrants to maintain an average monthly system availability for the production system of the Cloud Service as defined in the applicable service level agreement or Supplement (“SLA”).
CDC保证依照适用服务水平协议或补充协议(“SLA”)的规定,维持云服务生产系统的月平均系统可用性。
(b)    Customer’s sole and exclusive remedy for CDC’s breach of the SLA is the issuance of a credit in the amount described in the SLA. Customer will follow CDC’s posted credit claim procedure. When the validity of the service credit is confirmed by CDC in writing (email permitted), Customer may apply the credit to a future invoice for the Cloud Service or request a refund for the amount of the credit if no future invoice is due.
如CDC违反SLA,客户能获得的唯一排他补救措施是SLA中所述额度的抵免。客户应遵循CDC发布的抵免申请程序。服务抵免的有效性一经CDC书面确认(可以电子邮件的形式),客户即可将该抵免用于以后针对云服务开具的发票中,或者如果没有未来到期的发票,则可请求退还该抵免金额。
(c)    In the event CDC fails to meet the SLA (i) for four consecutive months, or (ii) for five or more months during any twelve months period, or (iii) at a system availability level of least 95% for one calendar month, Customer may terminate its subscriptions for the affected Cloud Service by providing CDC with written notice within thirty days after the failure.
若CDC未达到SLA的情形 (i) 持续四个月,或 (ii) 在任何十二个月期间内的达到五个月或更多月份,或 (iii) 在某个日历月的系统可用性等级为最低95%,则客户可在未达到SLA之后的三十天内,通过向CDC发送书面通知的形式终止其对相关云服务的租用。


7.5    Warranty Exclusions.
保证排除情况。

The warranties in Sections 7.2 and 7.4 will not apply if:
第7.2和7.4节中的保证规定不适用于以下情况:
(a)    the Cloud Service is not used in accordance with the Agreement or Documentation,
云服务的使用不符合协议或文档的规定,
(b)    any non-conformity is caused by Customer, or by any product or service not provided by CDC, or
不符合情形是因客户或非CDC提供的任何产品或服务,
(c)    the Cloud Service was provided for no fee.
或者免费提供的云服务所引起。


7.6    Disclaimer.
免责声明。

Except as expressly provided in the Agreement, neither CDC nor its subcontractors and licensors make any representation or warranties, express or implied, statutory or otherwise, regarding any matter, including the merchantability, suitability, originality, or fitness for a particular use or purpose, non-infringement or results to be derived from the use of or integration with any products or services provided under the Agreement, or that the operation of any products or services will be secure, uninterrupted or error free.  Customer agrees that it is not relying on delivery of future functionality, public comments or advertising of CDC or product roadmaps in obtaining subscriptions for any Cloud Service.
除非协议明确规定,否则CDC及其分包商和许可方不以法定形式或其他方式,就任何事宜,包括适销性、适用性、独创性或适合特定用途或目的,通过使用和集成依据协议提供的任何产品或服务衍生出的不侵权或结果,或任何产品或服务的操作安全、不会出现中断或错误,做任何明示或暗示的陈述或担保。客户同意,其在获得任何云服务租用时未依赖CDC未来的功能交付、公共评论或广告或者产品路线图。

8.    THIRD PARTY CLAIMS
第三方索赔


8.1    Claims Brought Against Customer.
对客户提出的索赔。

(a)    CDC will defend Customer against claims brought against Customer and its Affiliates by any third party alleging that Customer’s and its Affiliates’ use of the Cloud Service infringes or misappropriates a patent claim, copyright, or trade secret right. CDC will indemnify Customer against all damages finally awarded against Customer (or the amount of any settlement CDC enters into) with respect to these claims.
对于任何第三方声称客户及其关联企业对云服务的使用侵犯或盗用专利权申请、版权或商业秘密权而对客户及关联企业提出索赔,CDC应为客户及其关联企业提供抗辩。 CDC将会承担就此类索赔对客户最终裁定的赔偿金(或中数通达成的任何和解金额)
(b)    CDC’s obligations under Section 8.1 will not apply if the claim results from (i) Customer’s breach of its obligations under this Agreement, (ii) use of the Cloud Service in conjunction with any product or service not provided by CDC, or (iii) use of the Cloud Service provided for no fee.
第8.1节中规定的CDC应承担的义务不适用于因以下情况提出的索赔:(i) 客户违反其在本协议项下的义务,(ii) 将云服务与非CDC提供的任何产品或服务一起使用,或者 (iii) 使用免费提供的云服务。
(c)    In the event a claim is made or likely to be made, CDC may (i) procure for Customer the right to continue using the Cloud Service under the terms of the Agreement, or (ii) replace or modify the Cloud Service to be non-infringing without material decrease in functionality.  If these options are not reasonably available, CDC or Customer may terminate Customer’s subscription to the affected Cloud Service upon written notice to the other.  
在提出索赔或可能提出索赔的情况下,CDC可:(i) 为客户取得依据协议条款继续使用云服务的权利;或 (ii) 在不实质性减少功能的情况下更换或修改云服务,做到不侵权。若无法合理提供上述选项,则CDC或客户可在书面通知对方之后终止客户对相关云服务的租用。


8.2    Claims Brought Against CDC.
对CDC提出的索赔。

Customer will defend CDC against claims brought against CDC and its subcontractors by any third party related to Customer Data.
对于任何第三方就客户数据对CDC及其分包商提起的索赔,客户应为CDC提供抗辩。
Customer will indemnify CDC against all damages finally awarded against CDC and its subcontractors (or the amount of any settlement Customer enters into) with respect to these claims.
客户将会承担就此类索赔对CDC及其分包商最终裁定的赔偿金(或客户达成的任何和解金额)


8.3    Third Party Claim Procedure.
第三方索赔程序

(a)    The party against whom a third party claim is brought will timely notify the other party in writing of any claim, reasonably cooperate in the defense and may appear (at its own expense) through counsel reasonably acceptable to the party providing the defense.  
第三方索赔所针对的一方应及时书面通知另一方此类索赔,在此类索赔的抗辩过程中予以合理的配合,并可(自行承担费用)聘请提供抗辩的一方可合理接受的律师出庭提供抗辩。
(b)    The party that is obligated to defend a claim will have the right to fully control the defense.
负有索赔抗辩义务的一方拥有抗辩的全权控制权。
(c)    Any settlement of a claim will not include a financial or specific performance obligation on, or admission of liability by, the party against whom the claim is brought.  
索赔的任何和解结果不应包括被索赔一方的经济赔偿或特定履行义务或对其责任的承认。


8.4    Exclusive Remedy.
排他补救措施。

The provisions of Section 8 state the sole, exclusive, and entire liability of the parties, their Affiliates, Business Partners and subcontractors to the other party, and is the other party’s sole remedy, with respect to covered third party claims and to the infringement or misappropriation of third party intellectual property rights.
第8节规定了协议双方及其关联企业、业务合作伙伴和分包商就本协议项下涉及的第三方索赔及侵犯或盗用第三方知识产权对另一方唯一的、排他性的和全部的责任以及是另一方的唯一补救措施。

9.    LIMITATION OF LIABILITY
责任限制


9.1    Unlimited Liability.
无限责任。

Neither party will exclude or limit its liability for damages resulting from:
任何一方均不得排除或限制其就以下各项引起的损害所应承担的责任:
(a)    the parties’ obligations under Section 8.1(a) and 8.2,
双方在第8.1(a)和8.2节项下的义务,
(b)    unauthorized use or disclosure of Confidential Information,
未经授权使用或披露保密信息,
(c)    either party’s breach of its data protection and security obligations that result in an unauthorized use or disclosure of personal data,
任一方因违反其数据保护和安全义务而导致未经授权使用或披露个人数据,
(d)    death or bodily injury arising from either party’s gross negligence or willful misconduct, or
因任一方的重大过失或有意过错而引起的死亡或人身伤害,或
(e)    any failure by Customer to pay any fees due under the Agreement.
客户未能支付协议项下的任何应付费用。


9.2    Liability Cap.
责任限额。

Subject to Sections 9.1 and 9.3, the maximum aggregate liability of either party (or its parent company, respective Affiliates or subcontractors) to the other or any other person or entity for all events (or series of connected events) arising in any twelve month period will not exceed the annual subscription fees paid for the applicable Cloud Service directly causing the damage for that twelve month period.  Any “twelve month period” commences on the Subscription Term start date or any of its yearly anniversaries.  
依据第9.1和9.3节的规定,对于在任何十二个月期间内发生的所有事件(或一系列相关事件),任何一方(或其母公司,相关关联企业或分包商)对另一方或任何其他个人或实体承担的最大责任总额均不得超过为直接引起损害的相关云服务在该十二个月期间内所支付的年度租用费用。“十二个月期间”自租用期限开始日期或其任一年度周年日开始。


9.3    Exclusion of Damages.
损害排除。

Subject to Section 9.1:
依据第9.1节:
(a)    neither party (nor its parent company, respective Affiliates or subcontractors) will be liable to the other party for any special, incidental, consequential, or indirect damages, loss of good will or business profits, work stoppage or for exemplary or punitive damages, and
任何一方(或其母公司,相关关联企业或分包商)均不就任何特殊的、偶发的、衍生的或间接的损害、商誉或利润损失、停工、惩戒性的或惩罚性损失对另一方承担责任,且
(b)    CDC will not be liable for any damages caused by any Cloud Service provided for no fee.
CDC不就因任何免费提供的云服务而引起的损害承担责任。


9.4    Risk Allocation.
风险分配。

The Agreement allocates the risks between CDC and Customer. The fees for the Cloud Service and Consulting Services reflect this allocation of risk and limitations of liability.
本协议将风险在CDC与客户之间进行了分配。云服务和咨询服务的费用反映了前述风险分配和责任限制。

10.    INTELLECTUAL PROPERTY RIGHTS
知识产权


10.1    CDC Ownership.
CDC所有权

CDC and its licensors own all intellectual property rights in and related to the Cloud Service, Cloud Materials, Documentation, Consulting Services, design contributions, related knowledge or processes, and any derivative works of them (“Works”).  All rights not expressly granted to Customer are reserved to CDC and its licensors. Where intellectual property in any Works conceived or created by either party cannot by law vest in CDC or its licensors as mentioned above, Customer grants CDC or such licensors a non-exclusive, perpetual, irrevocable, worldwide, fully-paid up license to use, modify, create derivative works, sublicense to CDC’s and SAP’s licensees and customers or otherwise exploit such Works in any manner without reference to the source. Customer shall assist CDC and SAP in performing any formalities required by law to obtain such license grant.
CDC及其许可方拥有云服务、云材料、文档、咨询服务、设计贡献、相关知识或流程及其任何衍生作品(以下简称“作品”)中所含的及相关的全部知识产权。CDC及其许可方保留未明确授予客户的所有权利,如果任何一方就作品所构想或创作的任何知识产权依法不能属于中数通或其许可方,客户在此向中数通或其许可方授予一项非排他的、永久的、不可撤销的、全世界范围的、许可费缴足的许可,以允许中数通或其许可方使用、修改、创作衍生作品,向中数通和SAP的被许可方和客户进行分许可,或在不提及来源的情况下以任何其他方式对该等作品进行开发。客户应协助中数通和SAP办理法律规定的授予上述许可所需的所有手续。

10.2    Customer Ownership.  
客户所有权。

Customer retains all rights in and related to the Customer Data.
客户保留客户数据中所含的及相关的全部权利。


10.3    Non-Assertion of Rights.  
不主张权利。

Customer covenants, on behalf of itself and its successors and assigns, not to assert against CDC or its licensors, any rights, or any claims of any rights, in any Cloud Service, Cloud Materials, Documentation, or Consulting Services.
客户以其自身名义并代表其继任者和受让人保证,不向CDC及其许可方主张对任何云服务、云材料、文档或咨询服务的任何权利或就任何权利提出任何索赔。

11.    CONFIDENTIALITY
保密


11.1    Use of Confidential Information.
保密信息的使用。

(a)    The receiving party will protect all Confidential Information of the disclosing party as strictly confidential to the same extent it protects its own Confidential Information, and not less than a reasonable standard of care.  Receiving party will not disclose any Confidential Information of the disclosing party to any person other than its personnel, representatives or Authorized Users whose access is necessary to enable it to exercise its rights or perform its obligations under the Agreement and who are under obligations of confidentiality substantially similar to those in Section 11. Customer will not disclose the Agreement or the pricing to any third party.  
接收方应按照与保护自己的保密信息相同的严格程度保护披露方的全部保密信息,且此类措施至少应具备合理的谨慎态度。除了为行使本协议项下的权利或履行本协议项下的义务而需要获取保密信息,并承担与第11节规定的条款大体类似的保密义务的员工、代表或授权用户,接收方不得向任何人员披露披露方的任何保密信息。客户不得向任何第三方披露本协议或价格。
(b)    Confidential Information of either party disclosed prior to execution of the Agreement will be subject to Section 11.
任何一方在签署本协议之前披露的保密信息均受到第11节规定的约束。
(c)    In the event of legal proceedings relating to the Confidential Information, the receiving party will cooperate with the disclosing party and comply with applicable law (all at disclosing party’s expense) with respect to handling of the Confidential Information.
如提起与保密信息相关的法律诉讼,接收方应配合披露方并遵守适用于保密信息处理的法律(费用均由披露方承担)。


11.2    Exceptions.
例外规定。

The restrictions on use or disclosure of Confidential Information will not apply to any Confidential Information that:
有关保密信息的使用或披露的限制条款不适用于以下任何保密信息:
(a)    is independently developed by the receiving party without reference to the disclosing party’s Confidential Information,
在未使用披露方的保密信息的情况下,由接收方独立开发的信息;
(b)    is generally available to the public without breach of the Agreement by the receiving party,
在接收方未违反本协议的情况下,为公众所知的保密信息;
(c)    at the time of disclosure, was known to the receiving party free of confidentiality restrictions, or
在披露之时已为接收方所知且不受保密限制的保密信息;或
(d)    the disclosing party agrees in writing is free of confidentiality restrictions.
披露方书面同意免除保密限制的信息。


11.3    Publicity.
公开。

Neither party will use the name of the other party in publicity activities without the prior written consent of the other, except that Customer agrees that CDC, SAP SE or their Affiliates may use Customer's name in customer listings or quarterly calls with its investors or, at times mutually agreeable to the parties, as part of CDC’s, SAP SE's or their Affiliates’ marketing efforts (including reference calls and stories, press testimonials, site visits, SAPPHIRE participation). Customer agrees that CDC may share information on Customer with SAP SE and its Affiliates for marketing and other business purposes and that it has secured appropriate authorizations to share Customer employee contact information with SAP SE and its Affiliates.
未经另一方事先书面同意,任何一方不得将对方的名称用于公开活动中,但客户同意CDC, SAP SE或其关联公司将客户的名称用于客户名单或与投资者举行的季度电话会议中的,或作为CDC, SAP SE或其关联公司的营销工作(包括推荐电话与样板客户案例、新闻推荐、现场拜访、参加SAPPHIRE大会)的一部分以双方一致同意的次数进行使用的除外。客户同意,CDC可出于营销和其他业务目的SAP SE及其关联企业分享有关客户的信息,且客户自身已获得与SAP SE及其关联公司分享客户员工联系信息的相应授权。

12.    MISCELLANEOUS
其他条款


12.1    Severability.
可分割性。

If any provision of the Agreement is held to be invalid or unenforceable, the invalidity or unenforceability will not affect the other provisions of the Agreement.
如本协议的任何条款被裁定为无效或不可执行,则该无效或不可执行不会影响协议的其他条款。


12.2    No Waiver.
无弃权

A waiver of any breach of the Agreement is not deemed a waiver of any other breach.
对任何违反协议规定的行为放弃追究的权利不应视为对任何其他违约行为放弃追究的权利。


12.3    Electronic Signature.
电子签名。

Electronic signatures that comply with applicable law are deemed original signatures.
遵守适用法律的电子签名应视为原始签名。


12.4    Regulatory Matters.
法定事项

CDC Confidential Information is subject to export control laws of various countries, including the laws of the United States and Germany. Customer will not submit CDC Confidential Information to any government agency for licensing consideration or other regulatory approval, and will not export CDC Confidential Information to countries, persons or entities if prohibited by export laws.
CDC保密信息受到不同国家/地区的出口管制法律的限制,包括美国和德国的法律。客户不会因许可或其他法定审批事宜而向任何政府部门提交CDC保密信息,且不会向出口法律禁止的国家/地区、个人或实体出口CDC保密信息。


12.5    Notices.
通知。

All notices will be in writing and given when delivered to the address set forth in an Order Form with copy to the legal department. Notices by CDC relating to the operation or support of the Cloud Service and those under Sections 3.4 and 5.1 may be in the form of an electronic notice to Customer’s authorized representative or administrator identified in the Order Form.
所有通知均在以书面形式递送至订购单中所列地址且法务部门收到副本时视为送达。CDC发出的有关云服务运营或支持的通知以及依照第3.4和5.1节发送的通知均可以电子通知的形式发送给订购单中所列的客户授权代表或管理员。


12.6    Assignment.
转让。

Without CDC’s prior written consent, Customer may not assign or transfer the Agreement (or any of its rights or obligations) to any party. CDC may assign the Agreement to any of its Affiliates.
未经CDC事先书面同意,客户不得将协议(或其任何权利或义务)转移或让与任何一方。CDC可将协议让与其任一关联企业。


12.7    Subcontracting.
分包。

CDC may subcontract parts of the Cloud Service or Consulting Services to third parties. CDC is responsible for breaches of the Agreement caused by its subcontractors.
CDC可将部分云服务或咨询服务分包给第三方。CDC应对其分包商违反协议的行为承担责任。


12.8    Relationship of the Parties.
双方关系

The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created by the Agreement. SAP SE and its Affiliates are express beneficiaries of this Agreement and are entitled to directly enforce any right given to them under this Agreement against a party to this Agreement.
协议双方为独立的签约方,且协议不构成协议双方间任何的合作伙伴、特许、合资、代理、信托或雇佣关系。SAP SE及其关联公司应作为本协议的明示受益人,并有权针对本协议任一方直接执行本协议项下赋予SAP SE及其关联公司的任何权利。

12.9    Force Majeure.
不可抗力。

Any delay in performance or nonperformance (other than for the payment of amounts due) caused by conditions beyond the reasonable control of the performing party (including but not limited to earthquake, fire, flood, natural disasters, exceptionally severe weather, war, acts of terrorism, embargo, strike, riot, a failure of a public utility or public telecommunications system, governmental censorship, prohibition or expropriation, or any or the intervention of any governmental authority) is not a breach of the Agreement. The time for performance will be extended for a period equal to the duration of the conditions preventing performance.
因超出履行协议一方合理控制原因而造成对本协议的迟延履行或不履行的(包括但不限于地震、火灾、水灾、自然灾害、异常恶劣天气、战争、恐怖主义、禁运、罢工、暴动行为、公共事业或公共电信系统失常、政府的审查制度、禁止或征用、或任何政府机关任何的干预、到期款项之支付义务除外),不应构成对本协议的违约。这种情况下,应延长协议的履行期限,延长时间应等于妨碍履约的情形的存续时间。


12.10    Governing Law.
管辖法律。

The Agreement and any claims relating to its subject matter will be governed by and construed under the laws of the People’s Republic of China. All disputes will be subject to the exclusive jurisdiction of the courts located in Guangzhou. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (where enacted) will not apply to the Agreement. Either party must initiate a cause of action for any claim(s) relating to the Agreement and its subject matter within two years from the date when the party knew, or should have known after reasonable investigation, of the facts giving rise to the claim(s).
协议以及与其主旨相关的任何索赔均应受中华人民共和国法律的管辖并据此做出解释。所有争议仅受位于广州的法院管辖。《联合国国际货物销售合同公约》和《统一计算机信息交易法案》(若实施)不适用于本协议。对于与协议及其主旨相关的任何索赔,任何一方须在知晓或经合理调查后应当知晓引发索赔的事由之日起的两年内提出诉讼理由。


12.11    Entire Agreement.
完整协议。

The Agreement constitutes the complete and exclusive statement of the agreement between CDC and Customer in connection with the parties’ business relationship related to the subject matter of the Agreement.  All previous representations, discussions, and writings (including any confidentiality agreements) are merged in and superseded by the Agreement and the parties disclaim any reliance on them. The Agreement may be modified solely in writing signed by both parties, except as permitted under Section 3.4. An Agreement will prevail over terms and conditions of any Customer-issued purchase order, which will have no force and effect, even if CDC accepts or does not otherwise reject the purchase order.
本协议构成CDC与客户就协议主旨所达成的有关双方商业关系的协议的完整且唯一的声明。之前的一切陈述、磋商与文书(包括任何保密协议)均已并入本协议并由本协议替代,且双方声明不再依赖任何此类陈述、磋商与文书。除第3.4节中允许的范围外,本协议惟经双方书面签署方可进行修改。协议的效力应高于客户签发的任何采购订单中的条款和条件;此类条款和条件不具备任何效力,即使CDC接受或未以其他形式拒绝该采购订单,也是如此。

12.12    Governing Language
管辖语言
This Agreement is prepared in English and Chinese languages. In the case of any conflict or inconsistency, the Chinese language version shall prevail.
本协议以中英文书就。两种文本如有抵触或不一致之处,以中文文本为准。


Glossary
术语表

1.1    “Affiliate” of a party means any legal entity in which a party, directly or indirectly, holds more than fifty percent (50%) of the entity’s shares or voting rights. Any legal entity will be considered an Affiliate as long as that interest is maintained.
一方的“关联企业”是指一方直接或间接拥有百分之五十(50%)以上股份或表决权的任何法人实体。前述权益存续期间,该法律实体被视为关联企业。
1.2    “Agreement” means an Order Form and documents incorporated into an Order Form.
协议”是指订购单以及纳入订购单的文档。
1.3    “Authorized User” means any individual to whom Customer grants access credentials to use the Cloud Service that is an employee, agent, contractor or representative of
授权用户”是指客户向其授予使用云服务的访问凭据的任何个人,此类个人可以是以下各方的员工、代理、承包商或代表:
(a)    Customer,
客户,
(b)    Customer's Affiliates, and/or
客户的关联企业和/或
(c)    Customer’s and Customer’s Affiliates’ Business Partners.
客户及其关联企业的业务合作伙伴。


1.4    “Business Partner” means a legal entity that requires use of a Cloud Service in connection with Customer’s and its Affiliates’ internal business operations. These may include customers, distributors, service providers and/or suppliers of Customer.
业务合作伙伴”是指需要使用与客户及其关联企业内部业务运营有关的云服务的法人实体。其中可能包括客户、分销商、服务提供商和/或客户的供应商。


1.5    “CDC” means China Datacom Corporation Limited.
CDC”或“中数通”是指中数通信息有限公司。


1.6    “CDC Policies” means the operational guidelines and policies applied by CDC to provide and support the Cloud Service as incorporated in an Order Form.
CDC政策”是指纳入订购单中的、CDC在提供和支持云服务过程中所应用的运营指南和政策。


1.7    “Cloud Service” means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by CDC (that is based on SAP SE’s technology) under an Order Form.
云服务”是指由CDC(基于SAP SE的技术)根据订购单提供的任何独有的、按需租用的、托管式支持和运营的按需解决方案。


1.8    “Cloud Materials” mean any materials provided or developed by CDC (independently or with Customer’s cooperation) in the course of performance under the Agreement, including in the delivery of any support or Consulting Services to Customer. Cloud Materials do not include the Customer Data, Customer Confidential Information or the Cloud Service.
云材料”是指在履行协议过程中(包括在向客户交付任何支持或咨询服务的过程中)由CDC(独立或与客户合作)提供或开发的任何材料。云材料不包括客户数据、客户保密信息或云服务。


1.9    “Confidential Information" means
保密信息”是指
(a)    with respect to Customer: (i) the Customer Data, (ii) Customer marketing and business requirements, (iii) Customer implementation plans, and/or (iv) Customer financial information, and
就客户而言:(i) 客户数据,(ii) 客户的市场营销和业务需求,(iii) 客户的实施计划,和/或 (iv) 客户的财务信息,以及
(b)    with respect to CDC: (i) the Cloud Service, Documentation, Cloud Materials and analyses under Section 3.5, and (ii) information regarding CDC research and development, product offerings, pricing and availability.
就CDC而言: (i) 第3.5节规定的云服务、文档、云材料和分析,以及 (ii) 与CDC研发、产品供应、定价和可用性有关的信息。
(c)    Confidential Information of either CDC or Customer also includes information which the disclosing party protects against unrestricted disclosure to others that (i) the disclosing party or its representatives designates as confidential at the time of disclosure, or (ii) should reasonably be understood to be confidential given the nature of the information and the circumstances surrounding its disclosure.
CDC或客户的保密信息还包括披露方防止向他人不受限制地进行披露的信息,其中包括:(i) 披露方或其代表在披露时规定具有保密性的信息;或 (ii) 根据其性质或披露时的情形理应被视为具有保密性的信息。


1.10    “Consulting Services” means professional services, such as implementation, configuration, custom development and training, performed by CDC’s employees or subcontractors as described in any Order Form and which are governed by the Supplement for Consulting Services or similar agreement.
咨询服务”是指CDC的员工或分包商依照订购单所述执行的专业服务,如实施、配置、自定义开发和培训,且此类服务受咨询服务的补充协议或类似协议的制约。

1.11    “Customer Data” means any content, materials, data and information that Authorized Users enter into the production system of a Cloud Service or that Customer derives from its use of and stores in the Cloud Service (e.g. Customer-specific reports). Customer Data and its derivatives will not include CDC’s Confidential Information.
客户数据”是指授权用户向云服务生产系统中输入的任何内容、材料、数据和信息,或者客户从使用云服务的过程中获得的以及存储在云服务中的任何内容、材料、数据和信息(例如,客户特定报告)。客户数据及其衍生物均不包括CDC的保密信息。

1.12    “Documentation” means CDC's then-current technical and functional documentation as well as any roles and responsibilities descriptions, if applicable, for the Cloud Service which is made available to Customer with the Cloud Service.
文档”是指CDC随云服务一起提供给客户的针对云服务的届时最新的技术性和功能性文档以及任何角色和责任的说明(如适用)。

1.13    “Order Form” means the ordering document for a Cloud Service that references the GTC.
订购单”是指用于订购云服务并在其中引述了GTC的文件。

1.14    “SAP SE” means SAP SE, a public listed company on Frankfurt Stock Exchange and NYSE.
SAP SE”是指一家在法兰克福证券交易所和纽约证券交易所挂牌的上市公司。

1.15     “Subscription Term” means the term of a Cloud Service subscription identified in the applicable Order Form, including all renewals.    
租用期限”是指适用订购单中规定的云服务租用期限,包括所有续租。

1.16    “Supplement” means the supplemental terms and conditions that apply to the Cloud Service and that are incorporated in an Order Form.
补充”是指适用于云服务并纳入订购单的补充条款和条件。

1.17    “Usage Metric” means the standard of measurement for determining the permitted use and calculating the fees due for a Cloud Service as set forth in an Order Form.
使用指标”是指用于确定对订购单中规定的云服务所进行的许可使用并据其计算应付费用的衡量标准。

中数通云服务通用条款


These supplemental terms and conditions (the “Supplement”) are part of an agreement for certain CDC Cloud services (“Agreement”) between CDC and Customer and apply solely to SAP Anywhere (the “Cloud Service”) and not any other CDC product or service.
本补充条款和条件(以下简称“补充”)是CDC与客户之间签订的特定CDC云服务协议(以下简称“协议”)的一部分,仅适用于SAP Anywhere(以下简称“云服务”),不适用于任何其他CDC产品或服务。

1.    DEFINITIONS
定义
1.1.    eShop means any public e-commerce site (with an unique URL) through which Customer conducts point of sale transactions with its customers.
网上商店是指任何公共电子商务网站(具有唯一的URL),客户经由此类网站与其客户进行销售点交易。  
1.2.    Hosting Platform means a hosted infrastructure to run the Cloud Service.
托管平台是指运行云服务的托管基础架构。
1.3.    Implementation Services means the services required to set-up, or otherwise configure the Cloud Service, for Customer.
实施服务是指为客户设置或以其他方式配置云服务所需的服务。
1.4.    Malicious Content has the meaning set forth in Section 2.2.
恶意内容的含义如第2.2节所述。
1.5.    Support means support for the Cloud Service including support for the Hosting Platform.
支持是指针对云服务的支持,包括对托管平台的支持。
1.6.    Users means employees or contractors of Customer and Customer Affiliates who are granted access to the Cloud Service for productive usage.  
用户是指被授予出于生产性使用之目的访问云服务权利的客户及其关联企业的员工或承包商。
1.7.    Website means Customer’s website(s) from which Customer provides e-commerce services to its customers.
网站是指客户用于向其客户提供电子商务服务的网站。  

2.    CLOUD SERVICE
云服务

2.1    Features. The Cloud Service may be used by Customer in support of its and its Affiliates’ customer engagement and e-commerce business operations, and includes the following features:
功能。客户可将云服务用于支持自身及其关联企业的客户互动和电子商务业务运营,该服务包括以下功能:
(a)    Marketing Programs
营销计划
(b)    Sales Management
销售管理
(c)    E-commerce
电子商务
(d)    Order Processing
订单处理
(e)    Inventory Management
库存管理
(f)    Customer Engagement and Services.
客户互动和服务。
2.2    Malicious Content. It is possible for Customer Users or customers of Customer Websites to include content (e.g., Java script) on Customer Websites that could be harmful to Customer Websites, end user computers and applications (including browsers), and which could result in loss of data (“Malicious Content”).  While CDC takes commercially reasonable measures to protect its systems from any such Malicious Content, it cannot ensure that Malicious Content will not be deployed on Customer Websites, resulting in harm to Customer systems and possible loss of data.  Customer is solely responsible for ensuring it employs adequate backup and recovery practices to mitigate any loss of data or damage to Customer systems from Malicious Content.  CDC is not responsible for any harm caused to Customer systems or data caused by Malicious Content.
恶意内容。客户用户或客户网站的客户可能会在客户网站上嵌入危害客户网站、最终用户的计算机和应用程序(包括浏览器)的内容(例如,Java脚本)并导致数据损失(以下简称“恶意内容”)。尽管CDC采取了商业上合理的措施保护其系统免遭任何此类恶意内容的侵害,其仍然无法确保恶意内容不会部署在客户网站上,进而危害客户系统并导致可能的数据损失。客户全权负责确保采取适当的备份和恢复实践减少恶意内容对客户系统造成的数据丢失或损害。但就恶意内容对系统造成的任何损害或数据丢失,CDC概不负责。  

3.    FEES
费用

3.1    Packages. Subscriptions to the Cloud Service are available in three packages: Starter, Plus and Premium.  These packages include the Usage Metrics as set forth at: http://discover.sap.com/sapanywhere/zh-cn/pricing.html# (or such other website as notified by CDC to Customer).
。云服务租用以三个服务包的形式提供:入门包、增强包和高级包。  前述包的使用指标详见以下网址:http://discover.sap.com/sapanywhere/zh-cn/pricing.html#(或CDC告知客户的此类其他网站)。
3.2    Additional Services.  Additional Users and eShops may be added to each package at CDC’s then-current fee.  Fees for Implementation Services are not included in the subscription fee for the Cloud Service.
额外服务。额外的用户和网上商店可按CDC届时有效的费率添加到各个包中。实施服务的费用不包含在云服务的租用费内。

4.    CUSTOMER DATA
客户数据

4.1.    Customer Obligations/Responsibilities.
客户的义务/责任。

(a)    Customer shall maintain a privacy policy on any of its Websites that details how Customer handles data submitted through such Websites, and which includes all necessary information to tell such customers how the Cloud Service collects, stores, uses, displays, shares or transfers their data.
客户应在其所有的网站上维护隐私政策,并详细描述客户如何处理通过此类网站提交的数据,其中包括向其客户阐明云服务如何收集、存储、使用、显示、共享或传输其数据所需的所有必要信息。
(b)    Customer agrees that CDC will not be hosting Customer’s third party payment gateway (where all Customer eShop payment transactions will be processed and credit card information will be stored), and Customer should not provide or submit any information stored on such Customer payment gateway to CDC.
客户同意,CDC不负责托管客户的第三方支付网关(所有的客户网上商店支付交易通过其进行处理,且信用卡信息也会存储在其中),客户亦不得向CDC提供或提交存储在此类客户支付网关中的任何信息。
(c)    Customer is solely responsible for the accuracy, completeness, and timeliness of the Customer Data, and the content of the eShops, and for any decision made or action taken by Customer, any customer of Customer, or any third party in reliance upon any Customer Data or content on the eShops.
客户对客户数据的准确性、完备性和及时性,对网上商店的内容,对客户、任何客户的客户或任何第三方依赖对任何客户数据或网上商店中的内容而做出的任何决策或采取的任何行动负全部责任。  
(d)    Customer shall comply with all laws and regulations applicable to Customer in connection with its business of offering the products or services made available via the Cloud Service.
客户应遵守与其通过云服务提供产品或服务之交易相关的所有适用法律和法规。
4.2.    CDC Obligations.  In the event of any loss or damage to Customer Data, CDC shall use commercially reasonable efforts to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by CDC in accordance with standard CDC procedures.  CDC shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party, (except those third parties sub-contracted by CDC to perform services related to Customer Data maintenance and back-up).
CDC的义务。若客户数据发生任何丢失或损坏,CDC应当根据标准的CDC程序,尽商业上合理的努力从对此类客户数据的最近备份中恢复丢失或损坏的客户数据。CDC不对由第三方导致的客户数据的任何丢失、破坏、更改或泄露承担任何责任(除非该第三方作为CDC的分包商进行与客户数据维护和备份有关的服务)。
4.3.    Customer Data Retrieval.  Upon expiration or termination of the Agreement, CDC may destroy or otherwise dispose of any of Customer Data in its possession unless  CDC (i) is requested by Customer to extend the term of the Order Form as permitted in the Order Form to allow Customer to retrieve Customer Data, or (ii) receives, no later than thirty (30) days after the effective date of the termination of this Agreement, a written request for the delivery to Customer of the then most recent back-up of the Customer Data.  CDC shall use reasonable commercial efforts to deliver the back-up to Customer within thirty (30) days of its receipt of such a written request.  Customer shall pay any fees and expenses incurred by CDC in returning the Customer Data if CDC cannot use CDC standard data transfer procedures and formats.
客户数据取回。协议期满或终止时,CDC可销毁或以其他方式处理其持有的客户数据,下述情况除外:(i) 客户要求CDC按照订购单的许可延长订购单期限,以方便客户取回客户数据,或 (ii) CDC在本协议终止生效日期后不迟于三十(30)日内收到请求向客户交付届时最新的客户数据备份的书面请求。在收到此类书面请求后的三十(30)天内,CDC应尽商业上合理的努力为客户提供支持。若CDC不能使用CDC的标准数据传输程序和格式,则客户应支付CDC因返还客户数据所产生的任何费用和开支。
4.4.    Responsibility for Customer Data.  CDC is neither obliged nor able to edit, review or modify Customer Data (including third party information) and CDC does not examine the use to which Customer puts the Cloud Service.   CDC reserves the right to require Customer to remove any Customer Data (or third party information) which CDC reasonably believes breaches any applicable laws or regulations or any third party’s rights.  CDC will notify Customer if it requires removal of any Customer Data (or third party information) in accordance with this clause and Customer shall promptly comply with such request, failing which CDC is entitled to suspend use of the Cloud Service until Customer has complied.  Customer is solely responsible for products (including software) or services provided, advertised, sold or otherwise made available by means of the Cloud Service, including any fraud committed in connection with the Cloud Service that may take place on the eShops, including, but not limited to fraudulent transactions placed by Customer’s customers and shall defend CDC against any third party claims related to such products or services and indemnify CDC for any damages, costs or expenses incurred by CDC related to such claims.
对客户数据的责任。CDC既无义务也无能力编辑、审核或修改客户数据(包括第三方信息),且CDC也不会检查客户如何使用云服务。若CDC有理由相信任何客户数据(或第三方信息)违反了任何适用法律或法规或者任何第三方的权利,CDC保留要求客户删除此类客户数据(或第三方信息)的权利。若需要依据本条删除任何客户数据(或第三方信息),CDC应通知客户,且客户应立即遵守此类请求,若未遵守,CDC有权中止云服务的使用,直至客户遵守为止。客户应对以通过云服务方式提供、宣传、销售或以其他形式提供的产品(包括软件)或服务负全部责任,包括可能在网上商店发生的与云服务有关的欺诈行为,包括但不限于由客户的客户进行的欺诈性交易,且应就此类产品或服务引起的任何第三方索赔为CDC提供抗辩,并补偿CDC因此类索赔所导致的任何损失、成本或费用。

5.    IMPLEMENTATION SERVICES.  It is Customer’s responsibility to engage an implementation services provider, whether CDC or a third party, that will provide Implementation Services for the initial set-up and/or configuration and/or integration of the Cloud Service. Implementation Services are required to use the Cloud Service, are not included with a subscription to the Cloud Service and must be ordered separately.
实施服务。客户负责雇佣实施服务提供商(CDC或第三方均可)为云服务的初步设置和/或配置和/或集成提供实施服务。要使用云服务,实施服务必不可少,但因为不在云服务的租用范围内,所以必须单独订购。

6.    SUPPORT.  Support for the Cloud Service will be provided by CDC as described in Attachment 1 to these Supplemental Terms and Conditions.
支持。对云服务的支持将由CDC依据补充条款和条件之附件1的规定予以提供。  

7.    SLA AND MAINTENANCE WINDOW. Service Level Agreement and the maintenance window for the Cloud Service is described in Attachment 2 to these Supplemental Terms and Conditions.
SLA和维护窗口。云服务的服务水平协议和维护窗口详见本补充条款和条件的附件2所述。

8.    MOBILE ACCESS.  The Cloud Service may be accessed by end users through a mobile application obtained by via third-party websites. The use of such mobile applications is governed by the terms and conditions presented to the end user upon download/access to the mobile application and not by the terms of the Agreement. The third party that operates the website through which the mobile application is distributed may stop distributing the mobile application at any time. CDC is not responsible for the unavailability of the mobile application due to the actions of the third party distributor.
移动访问。最终用户可以通过其经第三方网站获取的移动应用程序访问云服务。对此类移动应用程序的使用受到最终用户在下载/访问该移动应用程序时出现的条款和条件的约束,而不受到本协议条款的约束。运维经由其分销移动应用程序的网站的第三方可随时停止分销移动应用程序。CDC不对因第三方分销商的行为而导致的移动应用程序不可用承担责任。

9.    THIRD PARTY WEB SERVICE TERMS. In case the Cloud Service accesses any third party web service (“Third Party Service”), Customer shall be deemed to have agreed to the terms and conditions imposed by the service provider of the Third Party Service when Customer accesses such Third Party Service. In addition to terms regarding third party web services in the Agreement, Customer’s usage of the Third Party Service in or through the Cloud Service can be terminated by CDC without giving any reason at any time, CDC is not required to provide an equivalent service via another provider, and Customer is not entitled to seek any damages as a result.
第三方Web服务条款。若云服务访问任何第三方Web服务(以下简称“第三方服务”),则在客户访问第三方服务时,应视为该客户已经同意此类第三方服务的服务提供商规定的条款和条件。除协议中与第三方Web服务有关的条款以外,CDC可随时终止客户在云服务中或通过云服务对第三方服务的使用,且无需给出任何理由,CDC无需通过另一提供商提供同等服务,客户亦无权就此要求损害赔偿。

 
Attachment 1 to SAP Anywhere Supplemental Terms and Conditions (Support Services)
 

Attachment 1
to SAP Anywhere Supplemental Terms and Conditions 补充条款和条件之附件1 Support Services 支持服务

 

This document describes the SAP Anywhere Support offering which is provided to all customers of SAP Anywhere and is included in their subscription fee. The following table describes the services included in SAP Anywhere Support. Further clarification of terms in the following table is provided in the Capitalized Terms table below.

本文件描述了面向所有SAP Anywhere客户提供且包含在其租用费中的SAP Anywhere支持服务。下表介绍了SAP Anywhere支持服务包含的的服务内容。有关下表中出现的术语的详细说明请参见下文的术语表。

 
Services Included
包含的服务
SAP Anywhere Support
SAP Anywhere支持
Mission Critical Support
关键任务支持
24x7 Mission Critical Support for P1 issues
为P1问题提供24x7全天候关键任务支持
  •  
Non-Mission Critical Support for P2, P3 and P4 issues during business hours
在工作时间为P2、P3和P4问题提供非任务关键支持
Monday to Friday 8:30 am to 5:30 pm (China Standard Time), excluding local holidays
(北京时间)周一至周五上午8点半至下午5点半,当地假日除外
Customer Support Portal
客户支持门户
Chinese language via SAP Anywhere Support Portal
SAP Anywhere支持门户,以中文提供
Empowerment
授权
Access to online knowledge base
访问在线知识库
  •  
SAP Anywhere-Expert Sessions
SAP Anywhere专家课程
  •  
Release Update Information
发布版本更新信息
Quarterly and semi-annual roadmap updates delivered through SAP Anywhere Support Portal
通过SAP Anywhere支持门户提供每季度和每半年的路线图更新
Collaboration
协作
Access to Product Experts via e-mail
通过电子邮件联系产品专家
Delivered by the CDC Customer Success Team
由CDC客户成功团队交付
Manually consolidated performance indicators
手动整合绩效指标
Delivered by the CDC Customer Success Team
由CDC客户成功团队交付
Innovation and Value Realization
创新和价值实现
Proactive checks proposed by CDC to optimize implementation
CDC提议主动检查,优化实施
Provision of expert guidance by CDC Customer Success Team
由CDC客户成功团队提供专家指导
Product Roadmap Update Information
发布产品路线图更新信息
Quarterly or semi-annual roadmap updates delivered through support portal
通过支持门户提供每季度和每半年的路线图更新
Monitoring Components
监控组件
  •  

Empowerment content and session schedules are stated at the SAP Anywhere Support Portal. Scheduling, availability and delivery methodology is at CDC’s discretion.

SAP Anywhere Support, related to Empowerment and Innovation and Value Realization as stated above, shall require a customer request and shall be provided remotely. For example, remote support services may include assisting customer in evaluating the innovation capabilities of the latest updates and technology innovation and how it may be deployed for a customer´s business process requirements, or giving customer guidance in form of knowledge transfer sessions. Scheduling, availability and delivery methodology is at CDC´s discretion.

有关授权内容和课程安排计划,请访问SAP Anywhere支持门户。时间安排、可用性和交付方法由CDC决定。

就以上所述的授权、创新和价值实现提供的SAP Anywhere支持应在客户请求下远程提供。例如,远程支持服务可能包括协助客户评估最新更新和技术创新的创新能力,以及如何按照客户的业务流程要求进行部署,或以知识传授课程的形式提供客户指导。时间安排、可用性和交付方法由CDC自行决定。

 
LANGUAGES
语言

CDC generally uses its support resources in China to provide support for SAP Anywhere in Chinese language. However, where support has to be provided by resources from outside China, support services may be provided in English language.

CDC通常采用其在中国的支持资源用汉语提供SAP Anywhere支持服务。但是,必须由国外的资源提供支持的,支持服务可能以英语提供。

 
CONTACTING SUPPORT
联系支持

Beginning on the effective date of a customer’s agreement for SAP Anywhere, that customer may contact CDC’s support organization as primary point of contact for support services. For contacting CDC’s support organization, the current preferred contact channels for SAP Anywhere Support are set forth in the table below.

从客户的SAP Anywhere协议生效之日起,客户可以联系CDC支持部门作为支持服务的主要联系点。为方便客户联系CDC支持部门,下表列出了目前适用于SAP Anywhere支持的首选联系渠道。

 
Contact Channel
联系渠道

 

Online
在线
For Key Users:
对于关键用户:
 

 

CUSTOMER RESPONSE LEVELS
客户响应等级
CDC responds to submitted support cases (also referred to as “case”, “incident”, or “issue”) as described in the table below.
CDC根据下表所述对提交的支持案例(也简称“案例”、“事件”或“问题”)做出响应。
 
Priority
优先级
Definition
定义
Response Level
响应等级

P1

Very High:  An incident should be categorized with the priority "very high" if the problem has very serious consequences for normal business processes or IT processes related to core business processes. Urgent work cannot be performed.

非常高:如报告的问题会对正常业务流程或与核心业务流程相关的IT流程造成非常严重的后果,则该事件的优先级应归类为“非常高”。紧急工作无法执行。

This is generally caused by the following circumstances:

这通常是由以下情况导致:

  • A productive service is completely down.
  • 生产服务完全中断。
  • The imminent system Go-Live or upgrade of a production system cannot be completed.
  • 无法完成紧急的系统上线或生产系统升级。
  • The customer's core business processes are seriously affected.
  • 客户的核心业务流程受到严重影响。

A workaround is not available for each circumstance.

在所有情形下,均未找到应急方案。

The incident requires immediate processing because the malfunction may cause serious losses. In case of a Go-Live or upgrade, the reason to delay the Go-Live or upgrade must be one that would cause serious losses if not resolved before Go-Live.

由于故障可能会导致严重损失,因此必须立即处理此类事件。在上线或升级的情形下,推迟上线或升级的理由必须是如果在上线前问题未得到解决会造成严重损失。

Initial Response: Within one hour of case being submitted.

初始响应:在事件提交后的一(1)小时内。

Resolution Target: CDC to provide for issues either a (i) resolution, or (ii) workaround or (iii) action plan within 4 hours.

解决目标:CDC在四(4)小时之内提供问题的 (i) 解决方案、(ii) 应急方案或 (iii) 行动计划。

Ongoing Communication: Regular updates to customer

持续沟通:为客户提供定期更新

P2

High: An incident should be categorized with the priority "high" if normal business processes are seriously affected. Necessary tasks cannot be performed. This is caused by incorrect or inoperable functions in the CDC service that are required immediately.

高:如正常业务交易受到严重影响,则该事件的优先级应归类为“高”。必要的任务无法执行。这是由于迫切需要的CDC服务运行异常或无法运行导致的。

The incident is to be processed as quickly as possible because a continuing malfunction can seriously disrupt the entire productive business flow.

由于持续的故障会严重破坏整个生产业务流程,所以必须尽快处理事件。

Initial Response: Within four hours of case being submitted for SAP Anywhere customers.

初始响应:在SAP Anywhere客户提交案例四(4)小时内。

Ongoing Communication: Regular updates to customer

持续沟通:为客户提供定期更新

P3

Medium: An incident should be categorized with the priority "medium" if normal business processes are affected. The problem is caused by incorrect or inoperable functions in the CDC service.

中:如正常业务交易受到影响,则该事件的优先级应归类为“中”。这类问题是由CDC服务运行异常或无法运行导致的。

Initial Response: Within one business day of case being submitted for SAP Anywhere customers.

初始响应:在SAP Anywhere客户提交案例后一(1)个工作日内。

Ongoing Communication:  Regular updates to customer

持续沟通:为客户提供定期更新

P4

Low:  An incident should be categorized with the priority "low" if the problem has little or no effect on normal business processes. The problem is caused by incorrect or inoperable functions in the CDC service that are not required daily, or are rarely used.

低:如报告的问题对正常业务流程影响甚微或毫无影响,则该事件的优先级应归类为“低”。这类问题是由非日常使用或极少使用的CDC服务运行异常或无法运行导致的。

Initial Response:  Within two business days of case being submitted for SAP Anywhere customers.

初始响应:在SAP Anywhere 客户提交案例后两(2)个工作日内。

Ongoing Communication: Regular updates to customer

持续沟通:为客户提供定期更新

 

The following types of incidents are excluded from customer response levels as described above:

以下事件类型不包含在上述客户响应等级范围内:

  • Incidents arising due to the Cloud Service being used on a client-end environment other than as described in the Documentation or not being used in accordance with the Agreement and/or Documentation;
  • 因在非文档描述的户端环境使用云服务或者未遵循协议和/或文档规定使用云服务而导致的事件;
  • Incidents arising due to use of third party software or products not provided by CDC under the Agreement;
  • 因使用并非由CDC依据协议提供的第三方软件或产品而导致的事件;
  • Incidents arising from lack of or incorrect Implementation Services for the initial set-up, configuration or integration of the Cloud Service, incorrect operation of the Cloud Service or inadequate User training;
  • 因缺乏针对云服务初始设置、配置或集成的实施服务或实施服务不当、云服务运营不当或者用户培训不足而导致的事件;
  • Incidents regarding a release version and/or functionalities of SAP Anywhere developed specifically for the customer (including without limitation those developed via custom development and/or by CDC subcontractors);
  • 与专门为客户开发的(包括但不限于通过定制开发和/或CDC的分包商开发的)SAP Anywhere的版本和/或功能相关的事件;
  • The root cause behind the incident is not a malfunction, but a missing functionality (“development request”) or the incident is ascribed to a consulting request (“how-to”).
  • 引起事件的根本原因并非功能故障而是功能缺失(“开发请求”),或者事件被归为咨询请求(“使用咨询”)。

 

CUSTOMER`S RESPONSIBILITIES
客户责任

In order to receive support hereunder, customers shall designate a qualified contact person (a “Customer Contact” or “key user”).

为便于接受本协议项下的支持服务,客户应当指派一名合格的联系人(以下简称“客户联系人”或“关键用户”)。

CDC allows customers to have one primary Customer Contact (as defined below) and one back-up Customer Contacts. Only authorized Customer Contacts may contact CDC’s support organization.

CDC允许客户安排一名主要客户联系人(定义如下)和一名备用客户联系人。只有授权的客户联系人可以联系CDC的支持部门。

At least one of a customer’s primary and back-up Customer Contact shall have acted as primary contact during the implementation of SAP Anywhere.

客户应至少安排一名主要客户联系人或备用客户联系人作为SAP Anywhere实施期间的主要联系人。

Customers shall provide contact details (in particular e-mail address and telephone number) by means of which the Customer Contact or the authorized representative of such Customer Contact can be contacted at any time. CDC may, from time to time, confirm with customers the correctness of information customers provide as required herein.

客户应提供联系人的详细信息(特别是电子邮件地址和电话号码),以保证随时都能联系到客户联系人或该客户联系人的授权代表。CDC可不定时地向客户确认其依据本协议规定所提供信息的准确性。

To receive support services hereunder, customers shall reasonably cooperate with CDC to resolve support incidents, and shall have adequate technical expertise and knowledge of their configuration of the CDC Cloud Service to provide relevant information to enable CDC to reproduce, troubleshoot and resolve the experienced error such as, by way of an example, instance name, username, form name and screenshot.

为获得本协议项下的支持服务,客户应合理配合CDC解决支持事件,并应具备适当的、与其CDC云服务配置有关的专业技术和知识,以便向CDC提供相关信息,使CDC能够复现、排除和解决出现的错误,例如,以实例名称、用户名、表单名和截图的形式。

 

CAPITALIZED TERMS
术语

Below are further explanations of the capitalized terms used above:

以下内容是对上文所用术语的进一步解释:

SAP Anywhere Support Portal
SAP Anywhere支持门户

CDC's knowledge database and SAP Anywhere's extranet for knowledge transfer on which CDC makes available content and services including:

CDC的知识数据库和用于知识传播的SAP Anywhere外联网,CDC会通过该网站提供相关内容和服务,其中包括:

  • FAQs containing product information
  • 常见问题解答,包括产品信息
  • Online product training videos
  • 在线产品培训视频
  • SAP Anywhere product configuration guides
  • SAP Anywhere产品配置指南
  • Product training guides
  • 产品培训指南
  • Implementation documentation
  • 实施文档
Go-Live
上线

Go-Live marks the point in time from when, after set-up of SAP Anywhere for the customer, SAP Anywhere can be used by that customer for processing real data in live operation mode and for running that customer’s internal business operations in accordance with its agreement for SAP Anywhere.

上线标志着一个时间点,是为客户实施SAP Anywhere之后从这个时间点开始,客户可以根据其就SAP Anywhere达成的协议使用SAP Anywhere在实时运行模式下处理真实数据并且开展其内部业务运营。

SAP Anywhere-Expert –Sessions
SAP Anywhere专家课程

Live webinars focusing on SAP Anywhere. Recorded sessions are available in a replay library in the SAP Anywhere Support Portal knowledge base for self-paced consumption.

关于SAP Anywhere的在线网上研讨会。在SAP Anywhere支持门户知识库的回放库可获取录制的课程,供自学使用。

Mission Critical Support
关键任务支持

Global incident handling by CDC for issues related to support hereunder with P1, including Service Level Agreements for Initial Response, Ongoing Communications and Resolution Targets (as set forth in the above table for Response Levels).

由CDC针对本协议下规定的P1支持服务相关问题提供的全球事件处理,包括针对初始响应、持续沟通和解决目标(参见上文响应等级表)达成的服务水平协议。

Monitoring Components
监控组件

Monitoring components and agents for systems to monitor available resources and collect system status information of SAP Anywhere.

用于监控可用资源和收集SAP Anywhere的系统状态信息的系统监控组件和代理。

Product Roadmap Update Information
产品路线图更新信息

Product roadmaps CDC makes generally available to customers as part of customer support. Product Roadmap Update Information is provided for informational purposes only, and CDC does not commit to providing any future products, features or functionality as described in the Product Roadmap Update Information.

作为客户支持的一部分,由CDC向客户广泛提供的产品路线图。产品路线图更新信息仅供参考,CDC并未承诺提供产品路线图更新信息中描述的任何未来产品、特征或功能。

Release Update Information
版本更新信息

Generally available documented summaries, webinars and videos provided by CDC to inform and instruct customers on new product release changes.

由CDC提供的正式发布的摘要文件、网上研讨会和视频,用于通知和指导客户新产品版本变更事宜。

CDC Customer Success
CDC客户成功组织

The CDC organization responsible for End User Implementation, Training, Support and Account Management

CDC组织负责最终用户的实施、培训、支持和客户管理工作。

 

Attachment 2
to SAP Anywhere Supplemental Terms and Conditions 补充条款和条件之附件2 Service Level Agreement 服务水平协议

 

1. Service Level Agreement (SLA)
服务水平协议

This Service Level Agreement sets forth the System Availability SLA for the productive version of the applicable CDC Cloud Service to which customer has subscribed in an Order Form with CDC.

本云服务的服务水平协议规定了客户通过订购单向CDC租用的相应CDC云服务生产版本的系统可用性SLA。

2. Definitions
定义

Downtime” means the Total Minutes in the Month during which the productive version of the applicable Cloud Service is not available, except for Excluded Downtimes.

停机时间”是指一个月内相应云服务的生产版本不可用的总分钟数,排除的停机时间不包括在内。

Local Time” means China Standard Time
当地时间”是指中国标准时间。
 
Month” means a calendar month.
”是指日历月。
 
Monthly Subscription Fees” means the monthly (or 1/12 of the annual fee) subscription fees paid for the Cloud Service which did not meet the System Availability SLA.
月租用费”是指针对没有达到系统可用性SLA的云服务支付的月租用费(或年租用费的1/12)。
 
Total Minutes in the Month” are measured 24 hours at 7 days a week during a Month.
每月总分钟数”按每月每周7天每天24小时计算。

 

3. System Availability SLA and Credits
系统可用性SLA和抵免
 
3.1 Claim process, Reports
索赔流程、报告

Customer may claim a credit in the amount described in the table of Section 3.2 below in case of CDC’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA.

如CDC未达到系统可用性SLA要求,客户可要求获得下面第3.2节的表中所述的服务费用抵免,客户可在日后针对未达到系统可用性SLA的云服务开具的发票中应用该抵免。

Claims under this Service Level Agreement must be made in good faith and by submitting a support case within thirty (30) business days after the end of the relevant Month in which CDC did not meet the System Availability SLA. 

依据本服务水平协议提出的索赔必须是善意的,且须在CDC没有达到系统可用性SLA的相关月结束后三十(30)个工作日内提交支持案例。

CDC will provide to customers a monthly report describing the System Availability percentage for the applicable Cloud Service either (i) by email following a customer’s request to its assigned CDC account manager, (ii) through the Cloud Service or (iii) through an online portal made available to customers, if and when such online portal becomes available.

CDC将通过如下方式,按月向客户提供适用云服务的系统可用性百分比报告:(i) 在客户向指定的CDC客户经理提出的请求后通过电子邮件,或 (ii) 通过云服务,或 (iii) 通过客户可用的在线门户,前提是此类在线门户可用。

 
3.2 System Availability
系统可用性

System Availability percentage is calculated as follows:

系统可用性百分比按如下方式计算:

 
System Availability SLA (“SLA”)
系统可用性SLA(以下简称“SLA”)

99.5% System Availability percentage during each Month for productive versions

对于生产版本,每个月系统可用性百分比为99.5%

Credit
抵免

2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees

每低于SLA一个百分点,获得2%的月租用费抵免,最高不超过月租用费的100%

Excluded Downtime
排除的停机时间
Total Minutes in the Month attributable to:
每月总分钟数包括:

(i)  a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or

下面第4节所述的定期维护窗口的计划停机时间,或

(ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime

根据第4节,至少提前五(5)个工作日通知客户的任何其他计划停机时间

or

(iii) unavailability caused by factors outside of CDC´s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised.

因CDC无法合理控制的因素导致的不可用,比如即使采取合理注意也无法避免的不可预知和不可预见的事件。

Scheduled Downtime
计划的停机时间

Scheduled Downtime for the applicable Cloud Services to which Customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

客户已租用的相应云服务的计划停机时间在下面第4节“云服务的维护窗口”中作出了规定。

 

4. Maintenance Windows for Cloud Services
云服务的维护窗口

CDC can use the following maintenance windows for Scheduled Downtimes as listed below.

CDC可按下表所述在以下维护窗口内执行计划停机。

SAP Anywhere

 

Maintenance Windows
维护窗口
Regular Maintenance Windows
定期维护窗口

Weekly Thursdays for no more than 2 hours per time from 10:00 p.m. to 2:00 a.m. Local Time; and upon 48 hours’ notice from SAP for up to a further 2 hours per Month.

当地时间每周星期四,每一次不超过2小时,从晚上10:00到凌晨2:00之间; 并在SAP给予48小时的通知下,每月另有一次不超过2小时。

Major Upgrades
重大升级

Up to 1 time per month upon 5 days’ notice from SAP: no more than 4 hours per time from 10:00 p.m. to 2:00 a.m. Local Time.  

SAP以5天事先通知,每月最多1次:每次不超过4小时,当地时间从晚上10:00到凌晨2:00之间。

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