Boost collaboration and effortlessly manage leads, campaigns, and tickets

Purpose-built educational CRM software for educational customers for lead capture, campaign management, activity tracking by agents, outreach campaigns, and raising issues via ticket management. It is integrated with application and admission management systems of other SAP partners apps.

Overview

Manage leads in context with academic year and session

Capture and nurture leads specific to a campus and program. Agents can also log the activity during outreach campaigns, so we can identify the time to convert a lead and also derive the cost per each lead. The leads are stored centrally and captured from all sources.

Create campaigns and execute centrally

Users can select the filters of various lead selection criteria, like academic year, session, program, campus, origin city of leads, and data consent provided. Outreach the leads in mass batches or on an individual basis with a personalized message.

Capture all leads centrally from multiple sources

The solution is pre-integrated to the other store listed partner solution "Admission Catalogue and Curriculum Management" add-on solution, which allows users to track the initial contact of leads until the applicant in enrolled, providing a 360-degree view of the leads.

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Details

Solution type

Extensions and Add-ons

Industry

Public Sector, Education and Research

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP S/4HANA Enterprise ManagementSAP S/4HANA Cloud Public EditionSAP S/4HANA Cloud Private Edition, enterprise managementShow more

Features

Consolidate leads from multiple sources

Centralized lead management streamlines lead acquisition, tracking, and nurturing processes, enhancing the efficiency and effectiveness of sales and marketing efforts. It helps businesses effectively manage and convert leads into valuable customers.

Consolidate leads from multiple sources
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Create and execute campaigns personalized to each program and session

Creating and executing personalized campaigns for each program or session involves tailoring marketing efforts to specific target audiences based on their interests, needs, and preferences. Personalized campaigns aim to deliver the right messages to the right audience.

Create and execute campaigns personalized to each program and session
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Streamline and manage all tickets effectively

Ticket management for educational stakeholders involves a centralized system to capture, assign, track, and resolve requests or issues. It promotes efficient communication, collaboration, and adherence to service levels. The system provides transparency, analytics, and reporting of team performance.

Streamline and manage all tickets effectively
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Plans and pricing

All plans include:

Lead ManagementCampaign ManagementConversational ChatbotTicket Management SolutionMonitor Outreach ActivitiesAnalyticsDynamic Email Template Builder

Technical Information

Solution type Extensions and Add-ons
Category Integration
Industry Public Sector, Education and Research
Works with
  • SAP S/4HANA Enterprise Management
  • SAP S/4HANA Cloud Public Edition
  • SAP S/4HANA Cloud Private Edition, enterprise management

Resources

Industry Cloud Add on Solution Explainer

Incident ticket management

Student acquisition to onboarding analytics

Publisher