Customer engagement software for today’s digital-first world
By integrating the Khoros platform with SAP Customer Experience, companies can manage customer engagement and surface customer needs & trends across dozens social and digital channels and connect those insights with the SAP Sales Cloud and SAP Service Cloud.
Overview
A digital-first customer engagement platform for transformative CX
Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities.
Software and services built for enterprise scale
We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands.
The team you want to work with
We are more than a tech vendor. Khoros’ award-winning services, coaching & industry expertise make us the right partner for your long-term success. One of our core values is “We listen, learn and lead to help our customers succeed,” powered by our expertise, humility, & drive to win together.
Details
Solution Type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Automotive, Travel and Transportation, Telecommunications
Compatibility
Works with
Features
Add new or edit existing customer records in SAP Service Cloud from within the Khoros platform to grow your database of customers and expand your reach.
Tap into the software and expertise enterprises need to build world-class communities faster, with far fewer resources. Leverage powerful tools to easily design and manage your community, create engaging member experiences, and fully integrate community into your digital ecosystem.
View SAP CX Cloud customer details when you’re engaging with social contacts, so you have the full context of how else they’ve interacted with your brand.
Plans and pricing
All plans include:
Khoros Enterprise
Khoros platform access with SAP integrations
Includes unlimited Dollars Price upon request- Has prerequisite
See all pricing details Khoros platform access with SAP integrations
Includes unlimited Dollars Khoros Basic Enterprise
Khoros platform access with SAP integrations
Includes unlimited Dollars Price unavailable in this region- Minimum contract 3 years
- Has prerequisite
See all pricing details Khoros platform access with SAP integrations
Includes unlimited Dollars
Customer reviews
Technical Information
| Solution Type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Consumer Products, Automotive, Travel and Transportation, Telecommunications |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Khoros + SAP Infographic
Crisis Management in the Digital Age
Measuring and Improving Digital Customer Care
The TikTok Tipsheet
Publisher
Zeus Jointco Holdco, LLC
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
