Identify sentiment from emails.
The feature includes the sentiment output field that determines if the vocabulary used in the email from which a case is created, is positive or negative and the degree of positivity or negativity. The sentiment value from an email from which a case is created, indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the email, and is often proportional to the length of the text.
Overview
Agent Productivity Enhancement
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, NLP Classification
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
- Contract duration available upon request
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
