SAP CX AI Toolkit, standard tools

Role specific prompts utilizing CX data to generate discovery questions, etc.

Overview

The AI tools in the SAP CX AI Toolkit offer several simple, role-specific workflows, to unite the CRM and email data silos. They also address specific use cases that leverage Generative AI Tools to save you hours of time, making sales, service, and commerce roles more effective.

Benefits

  • Help your teams make more intelligent decisions with enterprise data combined with operational data
  • Automate routine tasks from right where your teams work using a stand-alone app or Joule
  • Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Business Value

  • 30% increase in staff productivity
  • 1% increase in win rate
  • 1.5% increase conversion rate
  • 10% increase in first call resolution rate
  • Higher marketing campaign effectiveness|

Details

Solution type

AI Feature