Improving employee trust and experiences
Galicia is the largest private sector commercial bank in Argentina and serves over three million individual and business customers. To better serve its employees, the company needed to upgrade its payroll technology. With SAP SuccessFactors HCM, Galicia was able to automate payroll processes while integrating the suite with its existing SAP solutions.
| Industry | Region | Company Size |
| Banking | Buenos Aires, Argentina | 6,538 employees (Grupo Financiero Galicia SA) |
Finance and Payroll Lead, Galicia
Automating payroll functions to improve accuracy and employee satisfaction
Founded in 1905, Galicia is one of the largest financial services providers in Argentina, ranked by deposits, assets, or loans. The bank offers business and consumer loans, mortgages, investment banking, securities brokerage, foreign exchange services, mutual funds, insurance, annuities, and credit cards. It is owned by Grupo Financiero Galicia SA, a financial services holding company, which has 461 branches and 6,538 employees. Galicia prides itself on creating simple and efficient solutions that make people’s lives better, including those of its employees. By adopting modern and user-friendly technologies, the company can attract and retain top talent.
Galicia’s most recent focus was its payroll technology, which did not integrate with other systems, leading to manual processes that caused reporting errors and data loss. In addition, reporting was cumbersome and time-consuming, slowing down decision-making and communication to management. As one of the most common touch points between employer and employee, payroll accuracy and timeliness is critical for maintaining employee satisfaction.
Modernizing people experiences with SAP SuccessFactors HCM
As an existing customer of SAP cloud ERP solutions, Galicia chose to deploy the SAP SuccessFactors Employee Central and SAP SuccessFactors Employee Central Payroll solutions, both part of the SAP SuccessFactors HCM suite. With SAP SuccessFactors Employee Central, the company gained a cloud-based, AI-enabled core HR software system that helps manage its workforce and improve people experiences. Features include personalized user profiles, organizational charts, self-service tools, proactive alerts, global benefits administration, absence management, and built-in legal and regulatory updates to support HR compliance. The solution integrates with SAP SuccessFactors Employee Central Payroll, which helps Galicia automate and accelerate payment processing, reducing the risk of errors and simplifying payroll management.
Finance and Payroll Lead, Galicia
Reducing employee workload, errors, and manual processes
With Galicia’s previous system, many employee tasks were manual, taking hours to complete or requiring additional approvals. Now, tasks such as entering overtime and getting it approved are quick and easy. In just a few clicks, an employee can ensure they are paid their correct wages at the end of the month. Reports have also improved, both in quality and the time it takes to generate them.
By choosing a suite of cloud HR solutions that integrate with the broader SAP portfolio, Galicia can help ensure data integrity across HR, finance, and the rest of the organization. Additionally, reports that took hours or days now take less than 10 minutes, and new self-managed reporting features save time for the payroll team. With this latest effort to improve payroll functions, Galicia continues to uphold its commitment to pioneering with the latest technology and improving employees’ daily lives.
Finance and Payroll Lead, Galicia