Overview
SAP S/4HANA behavioral insights for contract accounting uses machine learning (ML) to analyze historical customer behavior and generate payment risk predictions and explanations. This helps financial users make informed decisions and take timely action. Minimum required version of SAP S/4HANA Cloud Private Edition is SAP S/4HANA 2021 FPS0 (public sector only) and SAP S/4HANA 2023 FPS02 (additional industries).
Benefits
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Help financial users quickly identify high-risk accounts using predictive insights
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Optimize collection strategies based on customer-specific behavioral patterns
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Reduce outstanding debt by supporting proactive, data-driven decision-making
Business value
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Lower DSO
3.5% reduction in days sales outstanding
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Fewer write-offs
5% reduction in uncollectible receivables
Explore at-risk customers: explainabilty tool view
Explore at-risk customers: pulse tool view
At-risk customers: overview tool view