Access and analyze customer data to sell smarter and serve fans better
Improve sales and service with customer relationship management software from SAP. Make sales interactions more productive by sharing lead and account data. Provide fast, informative responses to fan or customer inquiries by routing them over any channel to the right expert. Access and analyze fan or customer data on demand using any mobile device through a combination of mobile resources, flexible business intelligence tools, and cloud technology provided in our solutions.
Optimize customer experiences through effective social customer engagement
Empower your marketing and customer service teams to quickly deliver appropriate responses to customer inquiries, issues, or comments made on social media channels – with social customer engagement software from SAP. Our software can help you:
Filter, prioritize, and route high volumes of customer content so the right expert addresses the right customer
Give your customers the personalized experience they deserve on their preferred social channel
Gain visibility into pipeline, sales performance, and forecasts in the cloud
Provide your salespeople with accurate, real-time insights into all stages of the sales lifecycle, from the sales pipeline and forecasts to sales planning and performance, with SAP solutions that enable you to:
Condense data to uncover trends, compare sales results, and estimate future performance
Display information from each report in different types of charts
Download reports and run ad hoc analysis, either in a Web browser or in Microsoft Excel
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.
Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.