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Contributions, Revenue, and Taxes Solutions

Increase collections and maximize taxpayer compliance with unified contribution, revenue, and tax management

Help agency revenue administrators effectively deliver tax collection and revenue management services. Our software for contributions, revenue, and taxes can help:

  • Provide a single view of the taxpayer and support multiple revenue types
  • Increase collections and maximize compliance
  • Enhance taxpayer service and satisfaction

Learn more about our solutions for contributions, revenue, and taxes

Solution Capabilities

Explore the capabilities of SAP solutions for contributions, revenue, and taxes:

Taxpayer Identification and Returns Processing

Improve collection efficiency through automation and a single taxpayer view

Support all facets of tax and revenue management – from taxpayer
registration to tax return processing and billing – with SAP software. Increase
collections and compliance by automating the entire tax and revenue cycle, and
support multiple revenue types with a single view of a taxpayer’s obligations.
Our open, comprehensive, and flexible software helps you speed up tax return
reconciliation, implement new revenue streams faster, and improve voluntary
compliance and taxpayer services.

Taxpayer Online Services

Simplify tax filing for taxpayers and agents with 24x7 online services

Enable taxpayers to validate and file tax returns and make payments online, 24x7, with SAP software. Immediate feedback helps eliminate errors before a return is filed, reducing the need for follow-up communications. The software simplifies account maintenance by letting agents manage their own taxpayer account data and communicate over multiple channels. Secure access to their own data gives taxpayers the personalized agency experience that fosters culture of taxpayer-focused service.

Receivables Management and Payment Handling

Process high volumes of payments quickly and accurately

Take advantage of software that handles every possible payment channel and provides sophisticated and flexible clearing control. With our software for receivables management and payment handling, you can assign individual clearing strategies, automate payment reconciliation, and generate reports aligned with accounting principles. By automating your processes, you can speed payments and reduce internal processing costs.

Credit and Collection Management

Tailor credit and collections to individual client profiles

Base your credit decisions on reliable, targeted credit scoring – sourced from historical client data integrated with data from external rating agencies – with SAP software. Fully automate routine volume tasks, such as calculation of interest payments, and continuously optimize collections using champion/challenger analysis. A complete picture of the credit and collection history of new and existing clients enables you to speed collection time and reduce the risk of nonpayment.

Financial Customer Care and Dispute Management

Quickly answer financial inquiries and resolve disputes

Provide call center staff with a complete view of client financial information, outstanding bills, bill details, and payment history. With SAP software, agents can quickly make adjustments, modify contracts, change payment details, set up installment plans, create credit notes, or mark disputed items as locked to exclude them from automated collections processing. As a result, the volume of support calls decreases and disputes are handled in less time with less cost. 

Case Management

Improve case management collaboration across multidisciplinary delivery teams

Collaborate in real time on multidisciplinary service delivery of optimal case management. Our software can help you:

  • Facilitate longitudinal analysis by recording changes in case transaction history
  • Link applications, case notes, decisions, communications, and payment records across interactions and systems
  • Coordinate assignments, tasks, and rules-based workflows across internal and external stakeholders
  • Track and record updates, decisions, and actions throughout the case lifecycle

Social Contribution Collection

Simplify and automate social contribution collection and management of payroll deductions

Improve your social contribution collection and payroll deductions with solutions from SAP. With SAP software you can:

  • Automate the collection and management of accounts receivable
  • Encourage customer compliance with financial obligations, reconcile overpayments, and recover debts
  • Manage and collect contributions for individuals and employers, liabilities and obligations, and debt recovery, including fees and interest

Learn more about our social contribution collection solutions 


Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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