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Dealer Business Management Solutions

Integrate dealership operations to boost customer service and financial performance

Streamline operations and improve relationships with OEMs, importers, distributors, customers, and dealer groups. Better manage sales and financing, service and parts, and an OEM-to-dealer ecosystem. Supporting end-to-end operations for any size dealership, our software can integrate data on multiple brands, territories, and dealer locations – delivering the functionality and insight you need to nurture business relationships, speed vehicle turnover, and boost customer satisfaction.

Learn more about our dealer business management solutions

China Grand Auto

Consider how China Grand Auto – the largest auto dealership group in China –   has partnered with SAP Active Global Support to build the ideal solution based on best practices to support multibrand auto sales and service – and implemented the solution in just 10 months.

Solution Capabilities

Explore the capabilities of SAP software for dealer business management:

Vehicle Sales and Administration

Simplify processes and cut costs to increase sales and profitability

Accelerate sales pipelines and improve customer management with SAP software for sales administration. Track sales of new and used vehicles and document customer interactions, from lead to delivery. Generate procurement orders; create quotations; review credit limits; calculate financing; and manage vehicle histories, returns, trade-ins, and repairs. With SAP software, you can build personalized customer relationships, cut operating costs, and increase productivity and profitability. 

Vehicle Service

Improve performance and build customer loyalty at automotive workshops

Increase the efficiency of your service operations. Manage multibranch orders for repairs, inspections, recalls, and warranty issues. Then analyze performance, share information, and streamline invoicing. With software that provides insight into previous interactions with customers, past repairs on vehicles, and current shop processes to schedule repairs, you can accelerate jobs, improve profitability, reduce paperwork and data redundancy, and increase customer loyalty and retention.


Parts Management

Plan orders, speed turnover, and reduce stock-outs to increase parts sales

Standardize, streamline, and integrate your processes for ordering, managing, and selling automotive parts. Our software provides real-time visibility into inventory levels, sales performance, product availability, and supplier pricing. So you can maintain optimal inventory levels, organized by brand and selected to meet customer demand. You can also collaborate with suppliers and run a single cash-desk module – to speed turnover, improve fulfillment and customer service, and more.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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