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SAP Workforce Scheduling and Optimization

by ClickSoftware

Deliver 5-star customer service and cut costs – with our workforce scheduling software

Enhance your customer service operations in the field – and boost employee productivity by an average of 17% – with SAP Workforce Scheduling and Optimization by ClickSoftware.* Run at peak efficiency with smarter service forecasting, planning, execution, and analysis. Maximize resource utilization and effectiveness. And cut costs on everything from overtime to fuel.

  • Leverage demand forecasting to determine how much work is set to arrive – and when and where
  • Consider skills, service commitments, location, and customer preferences when deploying resources
  • Meet anticipated workloads in a specific timeframe with better capacity planning and resource allocation
  • Respond in real time to field issues such as traffic and cancellations
  • Analyze service performance by identifying problem areas and methods for improvement

Product Capabilities

Functional Capabilities

Improved Service Control and Visibility

Get the 360-degree visibility you need to make the best workforce management decisions – and gain greater control of your customer service operations.

  • Provide accurate visibility of workload demand and capacity across your organization
  • Apply consistent decision making throughout your organization
  • Centralize workforce planning, scheduling, and operations dispatching

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Reduced Aftersales Service Costs

Spend less time on tedious tasks and eliminate unnecessary penalty payments by directing your focus towards optimized resource management.

  • Decrease time spent on service scheduling to improve productivity
  • Optimize staffing to reduce overtime and mileage, and optimize use of subcontractors
  • Eliminate missed-service penalties with improved schedule management

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Increased Field Service Revenue

Delight your customers with consistent, first-class customer service – winning you referrals and ultimately, more revenue.

  • Serve more customers every week to boost revenue
  • Roll out red carpet customer service levels to improve loyalty
  • Get the job done on time, the first time, every time
  • Promise reliable, narrow appointment time windows with smarter workforce planning

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Contact Support

Get the support you need to keep SAP Workforce Scheduling and Optimization by ClickSoftware at peak performance. Our experts can help you maximize the value of your software, take advantage of new business models and capabilities, and more.
 
 
 
 
 

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