Product Capabilities
Improved Service Control and Visibility
Get the 360-degree visibility you need to make the best workforce management decisions – and gain greater control of your customer service operations.
- Provide accurate visibility of workload demand and capacity across your organization
- Apply consistent decision making throughout your organization
- Centralize workforce planning, scheduling, and operations dispatching
Reduced Aftersales Service Costs
Spend less time on tedious tasks and eliminate unnecessary penalty payments by directing your focus towards optimized resource management.
- Decrease time spent on service scheduling to improve productivity
- Optimize staffing to reduce overtime and mileage, and optimize use of subcontractors
- Eliminate missed-service penalties with improved schedule management
Increased Field Service Revenue
Delight your customers with consistent, first-class customer service – winning you referrals and ultimately, more revenue.
- Serve more customers every week to boost revenue
- Roll out red carpet customer service levels to improve loyalty
- Get the job done on time, the first time, every time
- Promise reliable, narrow appointment time windows with smarter workforce planning
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and Compliance
Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.
