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E-Commerce & CRM Software for Small and Midsize Businesses

See SAP Upscale Commerce Cloud in action

See how our retail-focused, cloud-native commerce platform can quickly extend your commerce system and make shopping easy and fun for your customers. 

SAPPHIRE NOW Converge SME Channel

Discover new opportunities at the intersection of change and technology.

Keep your customers happy with CRM for small and midsize businesses

Create a seamless customer experience (CX) with cost-effective, cloud-based technology that builds customer trust and loyalty. Unify data and streamline end-to-end processes – from marketing to e-commerce and service – for increased efficiency and lower cost and risk for the business.

SAP Upscale Commerce

Create rich, mobile-first shopping experiences and deploy them quickly by using our software-as-a-service (SaaS) commerce solution. Launch new products and test markets and pop-up stores with intuitive mobile apps and progressive Web stores optimized for mobile, Web, tablet, and desktop devices.

SAP Commerce Cloud

Give a consistent customer experience across all channels – from e-commerce, mobile, chat, and social platforms to contact centers and stores. With SAP Commerce Cloud solutions, your growing business can support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.

SAP Litmos Training

Rapidly engage and upskill your customer-facing personnel with online training. Discover how a world-class learning management system (LMS) with 200+ off the shelf video-based courses can help you get there. To receive 12 weeks free, use coupon code SAP20 at checkout. Valid until December 31, 2020.

Get a reputation for exceptional customer experiences

Evolve your customer engagement for business continuity

View an on-demand webinar for a discussion of how the current crisis is impacting the way customers conduct business globally and how it will reshape customer engagement for years to come. Get suggestions on how midsize companies can build experiences to complement changing customer expectations.

How small and midsize organizations are managing customer experiences

Discover how to improve your customer experience to support your company’s agility and resiliency. This report is based on global research conducted by Oxford Economics on the priorities, challenges, strategies, and digital progress of 2,000 small and medium-sized companies.

Re-think business models to meet expectations

Learn how midsize companies are moving to experience centric business models to address rising customer expectations in this excerpt from a webinar based on IDC’s prediction of the top six trends impacting midsize companies in the 2020s.

See how SME customers are succeeding with CRM solutions from SAP

Enabling sustainable farming with SAP Customer Experience

New Zealand's agri-nutrient cooperative Ballance ensures that farmers get the right products at the tip of their fingers – with myBallance running on SAP Customer Experience and SAP S/4HANA applications.

Enabling ambitious growth and expansion

Hear how Williams Medical Supplies is meeting its B2B and B2C customers’ needs across various channels with a cloud platform.

Supporting growth with a digital platform

Discover how UK retailer Dreams is supporting its rapidly growing business in the cloud to energize long-term, profitable growth.

Get SAP-qualified partner-packaged solutions for your business

Adopt integrated solutions that are built, sold, and supported by an SAP partner – applying our market-leading software, innovations, and intellectual property.

Ready to get started with CRM and CX solutions from SAP?

It’s your business choice – work with a trusted SAP partner or contact SAP directly.

Find a partner

Count on an ecosystem of more than 21,000 partners to find the expertise you need to resolve your specific challenges – in your language, region, and industry.

Contact SAP

Connect with us directly via chat, phone, or email – we're here to answer all your product, pricing, and implementation questions. 

Questions? Get in touch!

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