Combine the immediacy of SMS and the cost-effectiveness of push – with our intelligent notification messaging service
Integrate SMS and real-time push notification channels in a single API – with SAP Intelligent Notification 365. This cloud-based mobile service provides push notifications, including failover rule sets, low latency, two-way communication, and more. Use an intelligence engine to deliver notifications via the right channel, smoothly integrate with your mobile infrastructure – and increase mobile user engagement.
Enable mobile channels and autonomously escalate message routing to ensure delivery and compel action
The cloud-based SAP Intelligent Notification 365 service integrates SMS, in-app push notification, and e-mail channels into a single and highly- coordinated notification strategy. Using an intelligence engine and failover rule sets, SAP Digital Interconnect provides an efficient, effective, and measurable way to connect with customers through the most appropriate and preferred mobile channels.
Enable an integrated, multichannel transactional and marketing notification strategy using a single API and interface
Automatically select and route notifications through the most relevant channel using multiple escalation rules sets defined for specific critical and noncritical uses cases
Support delivery and read acknowledgments even when your app is running in the background
Low latency and optimized channel management improve efficiency, help control costs, and increase customer engagement, conversion, and satisfaction
Use a common HTTPS API and a single interface to integrate global notifications across multiple use cases – for both critical and non-critical scenarios. Manage two-factor authentication, campaigns and offers, reminders, business workflows, and escalated and emergency notifications for user groups of all sizes.
Simple integration into mobile app infrastructures using software development kits (SDKs) and PhoneGap libraries
Integrates with SAP Engagement 365 mobile service, SAP Hybris Marketing solution, SAP Authentication 365, and other mobile and enterprise platforms
Support delivery and read acknowledgments, even when an app is running in the background. Our notification messaging service uses WebSocket and superior SS7 network-based SMS transport – so it can capture acknowledgements and drive failover or escalated notifications.
Automatically route notifications through the appropriate channel using an intelligence engine and multiple sets of escalation rules. Defined for specific uses cases, these rule sets support real-time push and SMS to optimize the costs of notification messaging services.
SAP Intelligent Notification 365 provides an average global latency of just three seconds. It lowers global push notification service costs by almost 30%, while significantly increasing mobile app engagement, conversion rates, and customer satisfaction.
One-time passcodes (OTP) are the most common method for two-factor authentication. OTPs are used for first-time registration, users logging in from an unknown device, and specific requests such as fund transfers. SAP Intelligent Notification 365 addresses OTP issues with a real-time service and the ability to switch over to SMS whenever needed.
The intelligence engine uses simple escalation and failover rules for campaign, critical, and emergency notifications. It automatically selects the best delivery channel for your push notification as part of the workflow process.
SDKs are provided for native iOS and Android app development platforms. They support capabilities such as chat, two-way push notification service, and other communication channels. Additional libraries are available to support the PhoneGap development environment.
The modular structure of SAP software licenses allows you to license and pay for only the functionality and number of users that you require at any given time. Start with the packages and named user licenses your organization needs right now, and add more users and functionality as your needs evolve.
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