SAP Service Cloud Version 2, case type determination

Determine the case type during the conversion of email to case.

Overview

During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.

Benefits

Improve agent productivity
Empower agents to solve cases faster
Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

validFrom1763424000000

validUntil253370723039000

materialNumber1000151

internalId1000151

lifeCycleStatusCodeA7

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName9999970051

titleSAP Service Cloud Version 2, case type determination

editionId63e7a54e-2636-420d-8bf0-1bf740d29401

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}

commitmentPeriod{"max":null,"min":null,"unit":{"id":"months","name":"Months"}}

renewalTypes[]

prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}

prices[]

salesMetric{"id":"flat_fee","name":"Flat Fee","description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic"}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

productMarkets["AD","AE","AF","AG","AI","AL","AM","AO","AQ","AR","AS","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BR","BS","BT","BV","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CO","CR","CV","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MG","MH","MK","ML","MM","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","ST","SV","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","US","UY","UZ","VA","VC","VE","VG","VI","VN","VU","WF","WS","YE","YT","ZA","ZM","ZW"]