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Screenshot of the warehouse dispositioning flow within SAP Intelligent Returns Management

SAP Intelligent Returns Management

Optimize your margin and customer experience by guiding a product return from the customer to the final dispositioning step.

Turn the challenges of product returns into opportunities

Improve customer retention and brand connection with a fluid returns experience for consumers, while increasing productivity of store associates and reducing process costs.


Give consumers a flexible return process at no cost while protecting your bottom line. With the SAP Intelligent Returns Management solution, you can deliver on this promise with higher profits and a smoother customer experience.

  • On-premise and cloud deployment
  • AI-assisted customer routing and returns dispositioning
  • Analytics engine that introduces the visibility to optimize returns
  • Machine learning models that accelerate and ease profitable decision-making

Key Benefits

Guide customers through a smooth and transparent return experience

Improve customer retention and brand connection with a returns experience that is intuitive, fluid and keeps the customer updated throughout the process.

Deliver the best-possible disposition for returned products

Maximize margins on returns, protect your brand, drive carbon-friendly return options, and reduce the amount of goods that end up in landfills.

Understand root causes and take action to reduce the volume of returns

Identify key trends early and mitigate issues to drive corrective actions, optimize assortments, and price points.

Key Features

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Customer routing

  • Provide a smooth returns process
  • Improve customer retention and brand connection
  • Reduce costs by aligning channel recommendations with customer preferences

Return-to-store options

  • Standardized processes to capture returns 
  • Confirm and initiate the optimum routing flow
  • Drive incentives for store returns to create new opportunities 


Returns dispositioning

  • Provide fast and simple guidance that enables associates to make the right decisions
  • Limit value leakage by optimizing dispositioning
  • Boost associate productivity and consistency with better real-time insight

Returns analytics

  • Give new-found visibility into the returns process by using an analytics engine
  • Track and maximize key performance indicators, such as sell-through rates
  • Inform your upstream sales funnel by identifying emerging trends in customer returns

Technical Information

The SAP Intelligent Returns Management solution is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.


Optimize configuration of SAP Intelligent Returns Management with our comprehensive configuration guide.


Follow the setup instructions so you can start running your SAP software on premise quickly and confidently.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data center.

Questions? Get in touch!

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