SAP Enterprise Service Management, case type determination
Determine the case type during the conversion of email to case.
Overview
During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.
Benefits
- Improve agent productivity
- Empower agents to solve cases faster
- Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, case type determination
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
You must have the base product in order to activate this solution.
Price is currently unavailable
- Contract duration available upon request
Details:
AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.
You must have the base product in order to activate this solution.
