Effectively scale with a solution designed for subscription business models
SAP Commerce Cloud, telco and utilities accelerator enables service providers with commerce and self-care capabilities for advanced subscription management to sell and manage services to customers, boosting operational efficiency, driving revenue growth, and reducing customer churn.
Overview
Improved experience
Provide an omnichannel platform that’s more than just a customer portal. Let your customers define their customer journey with advanced self-service capabilities to manage subscription services with eligible and personalized offerings.
Gain superior value
Out-innovate and out-execute competitors with customer-centric operations that integrate business functions and channels. Position yourself to respond to the fast-paced evolution of consumer needs and behaviors and capture new market opportunities.
Increase productivity
Get prebuilt customer journeys to meet your business needs from subscriber onboarding to renewals, upgrades, amendments, cancellations, and more. Eligibility, compatibility, and serviceability help ensure smooth, simple, and relevant journeys.
Details
Solution type
Business Essentials
Compatibility
Works with
[productWorksWithTooltip]
SAP Commerce Cloud
Software prerequisite
[productSoftwarePrerequisiteTooltip]
Features
Boost digital sales with subscription services
With Journey Management, you can use predefined customer journeys or create your own. You control eligibility, serviceability, and execution of your offerings. Flexible pricing and discounts help you build the right offering for each customer.
Empower customers with self-care solutions
Advanced self-care capabilities allow customers to view their subscriptions, status, consumption, and bill information. Subscription management enables personalized sales transactions based on customer eligibility and existing subscriptions.
Enhance customer experience with personalized solutions
Provide great customer experience by understanding their needs and offering personalized recommendations for services, products, and solutions. Present information customers need for informed decisions. Give customers control over their subscription.
Plans and pricing
validFrom1569283200000
validUntil253370723039000
materialNumber8008058
internalId8008058
lifeCycleStatusCodeA5
entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"external_mgmt","name":"External Management"},"customerType":{"code":"external","name":"external"}}]
includes[]
technicalName000000000008900984
titleSAP Commerce Cloud, telco and utilities accelerator
editionId3755b5f7-43c4-4542-9f66-214b8a22e0b3
tncAvailabletrue
audiencepublic
isAddOnfalse
features[]
blocksOf{"code":"in_blocks_of_50000_orders","amount":50000,"metric":{"elasticity":"Elastic","technicalName":"orders","name":"Orders"},"timeUnit":{"technicalName":"Yearly","name":"year"}}
commitmentPeriod
renewalTypes[{"description":"Auto renewal of the Contract","value":"auto"}]
prerequisites{"materialNumber":"8008058","materialName":"SAP Commerce Cloud, telco and utilities accelerator, orders","targetUrl":null,"andConnections":[{"materialNumber":"8008057","materialName":"SAP Commerce Cloud, telco and utilities accelerator, orders, access","targetUrl":null,"andConnections":[],"orConnections":[]}],"orConnections":[]}
prices[]
salesMetric{"id":"orders","name":"Orders","description":"Orders","elasticity":"Elastic"}
productQuantity{"minQuantity":"1","maxQuantity":null,"quantityIncrement":null}
deploymentTypePublic Cloud – non S/4HANA
hasCustomTnCUrlfalse
hasTermsUrlfalse
-
Empower with a customer engagement platform through intuitive, user-friendly interfaces, boosting operational efficiency, expediting digitalization, and fostering growth.
-
Unlock opportunities and new monetization models with advanced subscription and bundling capabilities along with self-service management for accelerated go-to-market.
-
Benefits:
- Set of predefined customer journeys for telecommunications and utilities
- Intuitive subscription and bundle selling processes with guided selling
- Self-care subscription management capabilities for customers
- Increased customer engagement with higher conversation rates by providing service offerings that are serviceable and relevant for each customer
- Telco service providers exclusively benefit from compliant industry standards
-
Price upon request:
- Pricing structure and contract duration details are available on request.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Technical details
technicaldetails1
Security
security1
Services and support
servicesandsupport1
Product documentation
View information and documentation for implementing and managing your SAP products.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.