Learn how Find Your Gap fulfills customer demand for parking and supports global growth with mobile sensors and cloud solutions.
Service
What part does customer service play in your CRM story?
To build a true CRM story, you need to recognize the role of your service organization. Your customers expect great service before, during and after their purchase whether its in the contact center or a field service visit. Seamlessly orchestrating service experiences and supporting your customers throughout the entire journey will help you differentiate from the competitors and drive revenue.
SAP Service Cloud
SAP Service Cloud portfolio allows you to create an end to end service experience — starting where your customer likes to engage and completing the process all the way to billing. You can deliver on your customer promises in every step of the customer journey. With SAP Service Cloud you can reduce call center costs, increase the efficiency of your service teams and connect all aspects of the field service value chain with a deeper understanding of your customers’ needs.
- Cloud deployment
- Omnichannel customer service
- Field service management
- Machine learning for service ticket intelligence
See how customers are succeeding with SAP
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90% same-day issue resolution
40% faster service completion
See how alfanar gives sales agents a 360-degree view of customers using a global platform to speed and ease response to inquiries, creating powerful connections.
Solve your specific customer service needs
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Serve your customers through channels they prefer
Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.
Help customers get the results they want
Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape.
Deliver service excellence that covers every touch point
Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.
Choose your SAP software for customer service
SAP Service Cloud
Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.
- Cloud deployment
- Multichannel service ticketing
- In-context social collaboration
- Self-service customer portal
SAP Customer Engagement Center
Transform your call center into a true customer-engagement center. Seamlessly orchestrate your omnichannel customer service, leverage AI-powered chatbots for quick answers and harmonize your front office engagements and back office processes.
SAP Field Service Management
Meet real-time service expectations. Quickly find the right resources, equip your service technicians with the right knowledge and keep them informed wherever they go. Scale your workforce to meet customer demand.
- Cloud deployment
- Field service scheduling and dispatching
- Online and offline mobile access
- Crowd service tools
SAP Cloud for Customer
Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center performance.
- Cloud deployment
- Multichannel service ticketing
- In-context social collaboration
- Customer service analytics
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realize your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
What are leading analysts saying about SAP?
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The Total Economic Impact™ of SAP Service Cloud
Examine the potential return on investment (ROI) enterprises may realize by deploying SAP Service Cloud solution in this Forrester Consulting Total Economic Impact (TEI) study commissioned by SAP.
Expand the influence of customer service through communities
Rethink customer service as a purchasing tool, not just a troubleshooting resource. Learn how online communities can turn the function into a valuable partner in keeping customers engaged throughout the purchase journey.
Get the facts
74%
of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.
Social Media Today
49%
of enterprises struggle to provide customers with live support services.
Social Media Today
Get the latest news and trends from experts
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Volker Hildebrand
VP, SAP Service Cloud
Extending field service management with AI-based crowd service
Learn how Coresystems’ innovative platform complements SAP’s customer service portfolio to support end-to-end service processes.
Lisa James
Solution Marketing
SAP
SAP
Writing a new story: CRM and customer service
A key piece in creating successful relationships with your customers is customer service. Here are three things to consider when writing a new CRM story with customer service.
David Brockington
Head of Innovation Ecosystem
SAP Customer Experience
SAP Customer Experience
Real-life examples of AI transforming the contact center
Both the customer experience and the at-work experience of customer support agents in contact centers have been drastically improved thanks to the rise of AI technology.