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Ascendo AI Resolution Prediction
Overview
  • Overview
  • Features
  • Plans and pricing
  • Reviews
  • Technical Information
  • Resources
  • Publisher
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Ascendo.ai, Inc.

AI agents for Service

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Ascendo AI is an agentic AI platform for technical service teams. Ascendo shares relevant solutions, predicts precise debugging steps, refines knowledge just like what an expert would have done. Ascendo provides a highly accurate game plan for complex expert, remote, field, contact center or self service support. Using Ascendo's superior AI explainability, teams reduce resolution time and escalations, identify patterns to become proactive. A partner that is a member of SAP’s curated startup ecosystem.

By Ascendo.ai, Inc.

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Overview

Reduce Resolution time

Reduction in time to resolution for agents to resolve customer problems. With Ascendo, this is done by showcasing top solutions, debugging problems, expert help, knowledge Intelligence and generative AI.

Self Service Automation

Ascendo enables customers to get Self Service help to resolve problems on their own. Ascendo enables self service through AI chat Bot, Community and Forums.

Reduce Escalations

Reduce number of escalations through Preventative maintenance, Knowing Top trending issues, automatic categorization of priorities and sentiment analysis.

First time to Fix

Get an accurate game plan for the field agent to be able to resolve problems the first time they make a field visit. This goes down to the part level with specific instructions from ensemble of manuals injested.

Agent Onboarding time

Make your novice agent an expert from Day 1. Ascendo acts like an expert in every Agent's backpocket whether it is field agent, remote agent, call center agent or even an expert agent.

Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Consumer Products, Utilities, Life Sciences, Telecommunications

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Cloud for Customer core applications

Features

ResolveGPT

Ascendo shares relevant solutions, predicts precise debugging steps, refines knowledge for resolution just like what an expert would have done. Ascendo is like having an expert in your backpocket.

Voice of the Customer

Never again have to manually read through every issue to categorize, rearrange, prioritize or triage. Ascendo suggests Top trending issues, Automatic Root Cause and product feedback. Voice of the Customer is now real-time with AI.

Self Service Automation

Connect Ascendo bot anywhere you want to provide self service - your community, forum or website. Watch how Ascendo delights customers. When it cannot help or does not find the relevant solution, it connect to an agent and provides enough guidance to the agent.

Plans and pricing

All plans include:

  • ResolveGPT - Game plan, Debug engine, Knowledge Intelligence to parts details to make any agent an expert. Entice customers to solve problems on their own. Reduce resolution time and escalations.
  • SparesGPT - Eliminate the guesswork in ordering spares. Identify risk in re-order points based on failures to become proactive within logistics.
  • PreventGPT - Get ready to say goodbye to firefighting by predicting when escalations are going to happen through many parameters including sentiment.
  • RevealGPT - Learn in real time what the root causes of issues, product feedback, customer feedback so you can make predictive actions to support operations.

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  • ResolveGPT Engine

productMarkets["AX","CN","UA","BY","IQ","ZW","ZM","ZA","YT","YE","WS","WF","VU","VN","VI","VG","VE","VC","VA","UZ","UY","UG","TZ","TW","TV","TT","TR","TO","TN","TM","TL","TK","TJ","TH","TG","TF","TD","TC","SZ","SV","ST","SR","SO","SN","SM","SL","SK","SJ","SI","SH","SG","SE","SC","SB","SA","RW","RS","RO","RE","QA","PY","PW","PS","PR","PN","PM","PL","PK","PH","PG","PF","PE","PA","OM","NZ","NU","NR","NP","NO","NL","NI","NG","NF","NE","NC","NA","MZ","MY","MX","MW","MV","MU","MT","MS","MR","MQ","MP","MO","MN","MM","ML","MK","MH","MG","ME","MD","MC","MA","LY","LV","LU","LT","LS","LR","LK","LI","LB","LA","KZ","KY","KW","KR","KN","KM","KI","KH","KG","KE","JP","JO","JM","JE","IS","IO","IL","IE","ID","HU","HT","HR","HN","HM","HK","GY","GW","GU","GT","GS","GR","GQ","GP","GN","GM","GL","GI","GH","GG","GF","GE","GD","GB","GA","FO","FM","FK","FJ","ET","ES","ER","EH","EG","EE","EC","DZ","DO","DM","DK","DJ","CZ","CY","CX","CV","CR","CO","CM","CL","CK","CI","CG","CF","CD","CC","CA","BZ","BW","BV","BT","BS","BO","BN","BM","BJ","BI","BH","BF","BE","BD","BB","BA","AZ","AW","AS","AR","AQ","AO","AM","AL","AI","AG","AF","AE","AD","US","PT","IT","IN","FR","FI","DE","CH","BR","BG","AU","AT","IM","BL"]

Customer reviews

a658db38-2ab0-46ca-8067-50d4de1d42ec

Technical Information

Technical details

Solution type Extensions and Add-ons
Category Artificial Intelligence
Industry Cross-Industry, Consumer Products, Utilities, Life Sciences, Telecommunications
Works with
  • SAP Cloud for Customer core applications

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.
  • User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
  • Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
Globalization
  • Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode).
  • Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies).
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.
  • Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting.
  • Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds.
  • Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels.
  • High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption.
  • Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings.
  • Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Encrypted communication channels This product employs encryption to secure all communication channels.
  • Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
  • Follows the secure software development and operations lifecycle (SDLC) Secure practices include design, architecture, implementation, test, release preparation, shipment, operations, and support. Open-Source components run latest version.
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
  • EU data privacy This product complies with European Union requirements for data privacy.
  • SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.
  • Open source representations, warranties, and support This product complies with the representations, warranties, and support requirements for open source and freeware products.

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Resources

SAP Endorsed App

Visit website

AI Resolution Engine

Watch video

Ascendo for SAP CX

Visit website

Publisher

Ascendo.ai, Inc.

Ascendo AI is a technology company transforming field service and technical support operations with AI-driven automation and intelligence. Headquartered in Palo Alto, CA, Ascendo AI creates AI-powered teammates that work alongside human engineers to boost efficiency, quality, and scalability in service management. Founded to make expert-level knowledge universally accessible, the company addresses challenges in B2B industries where up to 60% of operating budgets go to support. Its solutions reduce support complexity, streamline knowledge creation, and prevent knowledge loss from attrition. AI agents self-learn, measure performance in quality, speed, and accuracy, and adapt to industry needs, helping teams scale without sacrificing quality. Global leaders like Infinera, Teradata, EDF Renewables, and GE Healthcare trust Ascendo AI to drive consistency, efficiency, and excellence in service operations.

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