Deliver 5-star customer service and cut costs – with our workforce scheduling software
Enhance your customer service operations in the field – and boost employee productivity by an average of 17% – with SAP Workforce Scheduling and Optimization by ClickSoftware.* Run at peak efficiency with smarter service forecasting, planning, execution, and analysis. Maximize resource utilization and effectiveness. And cut costs on everything from overtime to fuel.
Leverage demand forecasting to determine how much work is set to arrive – and when and where
Consider skills, service commitments, location, and customer preferences when deploying resources
Meet anticipated workloads in a specific timeframe with better capacity planning and resource allocation
Respond in real time to field issues such as traffic and cancellations
Analyze service performance by identifying problem areas and methods for improvement
Get the support you need to keep SAP Workforce Scheduling and Optimization by ClickSoftware at peak performance. Our experts can help you maximize the value of your software, take advantage of new business models and capabilities, and more.