Because the SaaS solution makes it easy to provide customer service and support through chat, video chat, social channels, SMS, and traditional phone conversations. It lets agents retain customer context from channel to channel, even from communities and the SAP Hybris Commerce Storefront. And it helps teams resolve service requests quickly.
- Deliver consistent, contextual, and relevant experiences regardless of channel or device
- Gain a 360° view of customers and understand their needs in any given moment
- Provide social customer service with expert forums and community-driven support models
- Support the buying process before and after sales, at every step of the customer journey