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Passenger Travel and Leisure

Adapt to the connected traveler by preparing your organization to meet new technology requirements and traveler needs.
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Year-over-year profit margin growth is tied to best-in-class experiences

Traveler demands, financial pressure, technology advancements, and global growth are changing the rules. SAP empowers travel companies to stay ahead of the game and provide exceptional experiences by becoming intelligent enterprises.

See how customers are succeeding with SAP

SAP Road Map for Passenger Travel and Leisure

Explore our passenger travel and leisure road map to learn about current industry solutions, planned innovations, and future direction.

Current release highlights

  • ONE Order certification from IATA for order
    management solutions
  • SAP Enterprise Asset Management solution for airlines to address industry-specific maintenance needs
  • Predictive analytics and material requirements planning to optimize the goods-received process

Upcoming innovations

  • Cockpit to manage financial data, enhanced vendor contracts, and pricing with confirmation and reconfirmation 
  • Extensibility capabilities for machine learning scenarios in marketing data management 
  • Enhancement of the material requirement planning cockpit to improve capacity planning and supply handling 
  • Subscription and account-based ticketing for open-loop and closed-ticketing for public transit and railways

Future plans

  • Implement customer journey management capabilities, such as check-in, boarding, and disruption 
  • Launch a holistic marketing automation platform for contextual marketing, leveraging machine learning and AI 
  • Enable asset management for predictive maintenance planning and scheduling with connected assets and workers 
  • Provide a framework for MaaS to enable the front and back office to connect to different mobility providers and offerings

Get the facts

64

%

less unplanned downtime where organizations optimize asset performance levels.

SAP Performance Benchmarking

76

%

increase in operating margins with historical and forward-looking views into finances and operations.

SAP Performance Benchmarking

Ensure a reliable, personalized air travel experience in a digital world

Optimize experiences with intelligent technologies

Integrate and increase transparency of end-to-end processes and operations and leverage real-world awareness to make decisions and solve problems in innovative ways.

Transform Your Passenger Travel and Leisure Organization

Find out why airlines must transform to the use of digital technologies. Learn how SAP can help them offer innovative services that enrich the experience of their customers and travel itself with a digital core with provides a single source of truth. 

Industry innovation solutions tailored to your needs

Adapt to the connected traveler by preparing your organization to meet new technology requirements and traveler needs.

Enabling Airline Retailing Mobility as A Service
Delivering market-leading customer engagement and flexible retailing capabilities to the airline industry.
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SAP Commerce Cloud

Reduce the cost and complexity of the airline business by integrating shopping and merchandising with travel CRM solutions.

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SAP Extension Suite

Rapidly build and enhance applications, processes, and experiences across your value chain.

SAP S/4HANA Cloud

Discover a complete, intelligent ERP system with embedded AI and machine learning.

SAP Billing and Revenue Innovation Management

Boost the transparency of revenue management with scalable, flexible, and automated billing and invoicing.

SAP Profitability and Performance Management

Act with speed and agility using granular profit and cost analysis to help steer an effective course for optimal performance.

Enabling seamless location services and account management experiences from the front end to backend by bringing all journey needs from all modes into one platform to be consumed via a mobile app.
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SAP Billing and Revenue Innovation Management

Boost the transparency of revenue management with scalable, flexible, and automated billing and invoicing.

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SAP Convergent Mediation by DigitalRoute

Collect data from multiple streams and sources and provide unified control and visibility of revenue stream processes enterprise-wide.

SAP Commerce Cloud

Simplify selling and buying processes on a modern, agile e-commerce platform. With the scalability and reliability of the SAP Commerce Cloud solution, you can build customer loyalty with meaningful experiences anytime, anywhere, and on any device.

AcuitiMobi by Acuiti Labs Ltd.

MaaS application offers customer-centric platform for public transport which allows individuals to plan & use multimodal transport seamlessly. 

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

Simplify and improve your business with the latest innovations

Enable mobility as a service at scale

Discover how you can combine public sector goals with technical solutions to create a seamless and efficient user journey with the rise of mobility as a service (MaaS).

Get the latest news and trends from experts

Brianna Shipley
Sr. Editor, SAPinsider SAP
The future of the travel industry during COVID-19

Learn what experts say about the airline industry, including challenges and insights about how processes, policies, and procedures may change moving forward.

Communities and Events

SAP for Passenger Travel and Leisure Community

Stay up to date on the latest innovations, trends, and solutions by joining other passenger travel and leisure stakeholders. Learn and share insights through blogs, discussions, and events – and find out how SAP can help your passenger travel and leisure business run better.

Data as an Enabler for the Future of Railways

Join our 60-minute virtual forum to explore the role data plays in supporting priority topics for rail operators, including improving the passenger experience while maintaining data privacy, managing freight data beyond country borders and building collaborative rail asset data management practices.

SAP Airline Innovation Summit

Digital transformation is top of mind for airlines with the acceleration of retailing to deliver more choices to the customer. Learn how SAP is continuing to invest and innovate to ensure their customers can deliver a personalized retailing experience and streamlined optimized execution in operations and finance departments.  

Manage your passenger travel and leisure business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Procurement and Networks

Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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