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Utilities

Utilities

Inspire and shape a digital world by reinventing power generation, transmission, distribution, and retail with utilities solutions from SAP.

SAP Industries Forum 2020: Utilities

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Utilities need flexibility services to optimize load potential

Utilities are transitioning from a delivery-focused role to one that orchestrates data and services. By 2025, we expect that a large number of industry players will derive revenue from services and energy data.

Enterprise Asset Management

  • Portfolio and Project Management
  • Asset Operations and Maintenance 
  • Asset Performance Management 
  • Asset Collaboration 
  • Environment, Health, and Safety

Meter, Energy, and Water Data Management

  • Device Operations and Maintenance
  • Meter Reading and Energy Data Management
  • Utilities Planning and Analytics

Customer Experience and Service Excellence

  • Marketing as Growth Driver
  • Customer Service Excellence
  • Empowering Sales to Sell More
  • Omnichannel Commerce

Bill to Cash

  • Billing of Energy, Water, and Services 
  • Revenue Management for Energy, Water, and Services 
  • Subscription Management

Unlock new business value with digital technology

Embrace the Intelligent Enterprise for utilities

Discover how intelligent technology can help you take advantage of the emerging digital energy network to profit from new structures of energy generation and transmission.

Renew your business model and win

Learn how you can use technology to drive efficiency and transform your business to support changes in deregulation, decentralization, decarbonization, and digitalization. 

Rise to the challenge with an agile cloud platform

Find out how the cloud can help you adopt innovations faster, achieve higher asset productivity, and lower IT costs by bringing ideas to market readiness.

SAP Road Map for Utilities

Explore how our current, upcoming, and planned innovations help utilities deliver safe, reliable, and sustainable energy products and services.

Current release highlights

  • Monitoring, assessment, and forecasting of asset health based on granular data from sensors
  • Insights that trigger just-in-time maintenance orders and schedules
  • Real-time asset health status and failure prediction
  • Delivery of a 360-degree view of the customer to invigorate profitability and brand loyalty

Upcoming innovations

  • Digital collaboration with stakeholders throughout maintenance, replacement, and procurement
  • Partner extensions for the SAP Cloud for Energy solution
  • Seamless transition to the cloud with a native integration to SAP Cloud for Energy
  • Operation of customer service, marketing, sales, and commerce processes in an integrated way

Future plans

  • Apply the Internet of Things, machine learning, and artificial intelligence in the cloud
  • Develop specific solutions on SAP Cloud Platform
  • Receive, validate, store, and process structured and unstructured information
  • Support regulatory processes such as schedule management and energy settlement

Find software tailored to your utilities needs

Navigate environmental challenges, improve regulatory compliance, and boost operational efficiency with smart grid analytics and demand management.

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SAP S/4HANA

SAP S/4HANA

SAP S/4HANA

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SAP S/4HANA Cloud

Adopt industry best practices for your utilities enterprise by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your business as a whole.

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SAP C/4HANA

SAP C/4HANA

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SAP C/4HANA

Engage utilities customers with exceptional experiences that generate revenue and increase profitability. Lead by offering new products and services and empower your customer service organization with capabilities that deliver the convenience and flexibility that prosumers want in a digital, mobile-first world.

Experience the power of our utilities solutions

Analytics Enterprise Asset Management Customer Experience Management Bill to Cash
Video
SAP Analytics: Enterprise Analytics for Utilities
Watch now
Video
SAP Analytics: Empowering Call Center Insight for Utilities
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Video
SAP Analytics: Enabling Visualizations with Value for Utilities
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Video
SAP S/4HANA: Streamline Maintenance for Utilities
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Video
SAP S/4HANA: Improving Service Technician Efficiency for Utilities
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Video
Use Intelligence to Predict Health of Utilities Assets
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Video
SAP Experience Management: Capturing Customer Experiences to Deliver Excellence
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Video
SAP C/4HANA: Exceed Customer Service Expectations for Utilities
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Video
SAP C/4HANA: Optimize the Digital Commerce Experience for Utilities
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Video
Empower Sales to Sell More for Utilities
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Video
SAP C/4HANA: Master in the Moment Marketing for Utilities
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Video
Solving Scams with Insight for Utilities
Watch now

Jump-start your transition to an intelligent enterprise

Accelerate implementation time, reduce risks, and get ready for your digital journey with SAP Model Company.

SAP Model Company service

Become a digital leader with prepackaged, ready to use services that deliver predefined end-to-end business processes, test cases, configuration guidelines, and project accelerators for your industry. 

What are leading analysts saying about SAP?

SAP remains a leader in utilities customer information systems

Once again, SAP has been positioned as a leader in the Gartner Magic Quadrant for Utilities Customer Information Systems, reflecting our leadership in the utilities market and dedication to continuous innovation.

See how utilities companies are succeeding with SAP

Becoming the energy provider of the future

See how E.ON is providing customers with new energy services, tapping into new energy sources, and offering smart energy networks.

Helping Tasmania run at its best with SAP solutions

Find out how TasNetworks decided to embark on a business transformation to get a single view of its assets and customers.

Delivering better service with real-time visibility

Learn how real-time process visibility enables ACEA group to improve customer satisfaction and operational efficiency.

Simplify and improve your business with the latest innovations

Adopt advanced spatial solutions from SAP

Combine enterprise and spatial data to create location-aware business applications quickly and enable critical, real-time decisions.

Get the facts

45 %

of the 50 top utilities companies in the world run SAP solutions.

91 %

of the top Forbes Global 2000 Utilities run SAP.

SAP Fast Facts for Utilities

Get fresh perspectives from utilities experts

Image of a blogger
Tobias Steckenborn
Utilities Business Unit
SAP

Exploring new opportunities for efficiency

Discover seven workstreams for SAP Cloud that can help your utilities business achieve digital transformation and improve performance.

alena_05
Alena Yurtsevich
Business Processes Associate Consultant, Energy & Natural Resources
SAP

Creating business strategies for the future

Gain insight into the benefits of SAP Cloud for utilities companies and find out how to boost energy efficiency in this expert interview with a lead solution owner.

SAP News

Developing new solutions for cloud-based success

Find out how SAP and Accenture are helping companies navigate the future of the industry with cloud-based solutions that improve the customer experience.

Communities and Events

Join the SAP for Utilities Community

Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights through blogs, discussions, and events – and find out how SAP can help your utilities business run better.

2019 International SAP Conference for Utilities

Watch inspiring customers, partners, and industry and SAP experts discuss innovative technologies and best practices for solving complex challenges at the International SAP Conference for Utilities that took place in Milan, Italy in April.

Manage your utilities business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Procurement and Networks

Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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