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Showcase: Smart Utility Systems

Smart Utility Systems (SUS) is the number one fastest growing cloud platform provider focused on customer engagement, mobile workforce and big data analytics. SUS's single integrated platform delivers 360 degree view of customer interactions that include billing, usage, efficiency, service requests, outage and much more.


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Smart Customer Mobile (SCM®) is the #1 Customer Engagement Web and Mobile cloud platform that provides real-time, two-way communication between the utility and its customers. SCM® is a single integrated platform with in-built functionality such as billing, usage, energy efficiency, demand response, Smart Home, EV etc. SCM® is integrated with SAP MCF, HANA CRM, ICC, Hybris along with utility MDM, AMI, OMS and other backend systems. SCM® is coupled with real-time energy and water analytics platform that addresses utility key KPIs and improves operational efficiency of utilities.    

 

Key technical capabilities

  • Pre-built Utility Mobile & Web UI/UX components for native & portal apps
  • Smart Energy & Water analytics based on prebuild industry best use cases and utility specific KPIs
  • SAP MultiChannel Foundation certified and pre-Integrated with SAP Hybris Marketing Cloud for real-time customer insights
  • SUS Data Adopter to connect with any industry leading utility CIS, MDM, AMI Headend, Payment, IVR, IOT Hubs etc.
  • Pre-built Utility Mobile & Web reusable objects to drive both digital mobile utility operation & customer engagement 
  • SAP ICC Certified to Run on SAP Cloud Platform
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