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SAP Q&A

SAP Q&A provides a powerful source of knowledge to anyone who has an unanswered question.

 
 

Could it be that someone already had the same question as you?

Here are some tips where you can probably find relevant answers:

 

 How do I ask a question in the Community?

If you have searched as recommended above and couldn‘t find what
you need, here comes the next step - it‘s simple:

Start creating a question by clicking on your avatar in the header
area on the right corner and select "Ask a Question," see example below. For more, watch this video on how to ask a question.

 

When you start asking a question the system automatically searches for similar questions from SAP Q&A and archived SCN Discussions and will list the results on your screen while you are typing:

 

 

To avoid duplicated questions, these results can come from two places: from the live questions of the SAP Q&A platform and from the archived SCN Discussions.

If the answers provided by the search do not match your question, fill in the details as precisely as possible to get the best answer faster. Read on to get more information about how to ask the perfect question.

Let the right Community experts know about your question – with the right Tags.   

SAP provides you a wide range of tags that you can assign to your question. Just start typing and you will get the results to select from. Read All About Tags for more information about using tags in general.

We differentiate between three types of tags:

  • Primary Tag – the main topic of your question, from a selection of SAP-governed tags.
  • Secondary Tag – additional SAP-governed tags that will help other users to find your question easily.
  • User Tag – any other tag that will help users to find your question easily. You can create one or choose from the existing set created by other users.

Get faster answers – ask the perfect question

An important step is to follow and adapt the Rules of Engagement.

Here is a checklist with tips and tricks to ask the perfect question:

  • Pick a suitable title. This is the first thing that people will read when they see your question. Try to give a short but informative description (recommendation is 75 characters or fewer) that will catch the attention of the readers.
  • Structure your question. Think about how you would compose the question by keeping the balance: what are those key pieces of information that are important for the responder to be able to answer? Be specific and clear. If your question is longer than a few sentences, break it into paragraphs for easier reading.
  • Share your own research. Tell what you already did to find the solution (e.g., used Find Questions & Answers search, searched SAP Notes) and explain why it did not help.

Here are some additional articles and tips:

Editorial features

Apart from the regular text formatting (bold, italics, list view…etc.) SAP Q&A provides a selection of advanced editorial features:

  • Embedding images
  • Inserting tables
  • Inserting attachments
  • Syntax highlighting for the most popular programming languages including ABAP

Leave Comments and provide Answers, note the difference

In our new Questions & Answers platform there are two ways you can help other community members with their questions: by leaving Comments and providing Answers.

So what's the difference?

You should leave comments when you think the poster should clarify a question, provide more information, or post images that might illustrate the problem. The purpose of comments is to coach the poster so that you and other community members can better understand the question and offer the best possible answer. Speaking of which...

You should leave an answer that you believe provides a solution to the poster's problem. The poster, in turn, should mark your answer as correct (if it is correct) or share additional details to explain why the question hasn't been answered yet. Once a question is marked as answered, it becomes a resource that can help other members who search the community later for a solution to the same problem. As a result, it reduces the number of redundant questions. 

Using comments and answers together with well written/descriptive questions will enable us to create a high-quality knowledge base that will enrich and serve our community members.

Watch the Tip in a Minute clip about the difference between Comments and Answers here. 

Finally, once your question has been answered and you don’t need further answers by the Community you can close the question. In this way, the community can focus on other concerns and your question becomes a valuable resource for people with similar issues.

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