SAP Q&A
SAP Q&A provides a powerful source of knowledge to anyone who has an unanswered question.
SAP Q&A provides a powerful source of knowledge to anyone who has an unanswered question.
Here are some tips where you can probably find relevant answers:
If you have searched as recommended above and couldn‘t find what
you need, here comes the next step - it‘s simple:
Start creating a question by clicking on your avatar in the header
area on the right corner and select "Ask a Question," see example below. For more, watch this video on how to ask a question.
When you start asking a question the system automatically searches for similar questions from SAP Q&A and archived SCN Discussions and will list the results on your screen while you are typing:
To avoid duplicated questions, these results can come from two places: from the live questions of the SAP Q&A platform and from the archived SCN Discussions.
If the answers provided by the search do not match your question, fill in the details as precisely as possible to get the best answer faster. Read on to get more information about how to ask the perfect question.
SAP provides you a wide range of tags that you can assign to your question. Just start typing and you will get the results to select from. Read All About Tags for more information about using tags in general.
We differentiate between three types of tags:
An important step is to follow and adapt the Rules of Engagement.
Here is a checklist with tips and tricks to ask the perfect question:
Here are some additional articles and tips:
Editorial features
Apart from the regular text formatting (bold, italics, list view…etc.) SAP Q&A provides a selection of advanced editorial features:
In our new Questions & Answers platform there are two ways you can help other community members with their questions: by leaving Comments and providing Answers.
So what's the difference?
You should leave comments when you think the poster should clarify a question, provide more information, or post images that might illustrate the problem. The purpose of comments is to coach the poster so that you and other community members can better understand the question and offer the best possible answer. Speaking of which...
You should leave an answer that you believe provides a solution to the poster's problem. The poster, in turn, should mark your answer as correct (if it is correct) or share additional details to explain why the question hasn't been answered yet. Once a question is marked as answered, it becomes a resource that can help other members who search the community later for a solution to the same problem. As a result, it reduces the number of redundant questions.
Using comments and answers together with well written/descriptive questions will enable us to create a high-quality knowledge base that will enrich and serve our community members.
Watch the Tip in a Minute clip about the difference between Comments and Answers here.
Finally, once your question has been answered and you don’t need further answers by the Community you can close the question. In this way, the community can focus on other concerns and your question becomes a valuable resource for people with similar issues.