Downtimes related to regular maintenance and/or major upgrade activities (see SLA document) are not reflected on the SAP Trust Center. A disruption / degradation is visible in the Cloud Service Status if its duration is >= 5 minutes and if >= 5% of the productive systems in a data center are impacted. A detailed customer view including all downtimes and maintenance for customer-specific tenants is available in SAP for ME.
The availability data on the Cloud Service Status page is updated every five minutes or less.
The SAP cloud services are displayed in alphabetical order, grouped by product portfolio. Use the search functionality to find your specific cloud services or filter the results by product portfolio group.
SAP for Me is the central gateway to improve the SAP customer experience along all digital touchpoints with SAP, including your personalized cloud availability information. Customers can access SAP for Me with their S-user or SAP Universal ID. Follow the path > Customer Dashboard > Systems & Provisioning to get an overview of your cloud systems and their current availability status.
The Cloud System Notification Subscriptions (CSNS) application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications. Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communications.