SOC 1 reports are prepared in accordance with AT-C section 320, Reporting on an Examination of Controls at a Service Organization Relevant to User Entities’ Internal Control Over Financial Reporting, under Statement on Standards for Attestation Engagements (SSAE) No. 18, Attestation Standards: Clarification and Recodification. SOC 1 reports are specifically intended to meet the needs of the entities that use service organizations (user entities) and the CPAs that audit the user entities’ financial statements (user auditors).  Please note that this examination's scope does not include the controls and related control objectives of any subservice organizations. SOC 1 Type 1 report on the fairness of the presentation of management’s description of the service organization’s system and the suitability of the design of controls to achieve the related control objectives as of a specified date, whereas a SOC 1 Type 2 also includes the operating effectiveness of controls to achieve the related control objectives throughout a specified period.

SAP Commerce Cloud and SAP Cloud for Customer has regularly prepared SOC 1 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. October 2023 to 31. March 2024.

The use of these reports is restricted to the management of the service organization, user entities, and user auditors. A copy of this report is available for all SAP Customer Experience customers who had productive and had financially-relevant systems during the audit period covered by the report.